Samsung — Received Samsung Galaxy S4 Mini With Manufacture defect

Address:

Pune, Maharashtra

Recently I purchased a Samsung Galaxy S4 Mini from Estore India. With in the last 2 months the phone has developed 3 cracks on the screen. I was not able to take it to the service center when the first crack developed as I was out of station. for 3 weeks. But with the 3 another 3 cracks developed on the screen. Today I took it to the service centre at Pune and the center told me that this is a external crack & therefore will not be covered under warranty. To my shock the service center at Pune made me feel that I was lying to to them about the cracks and they said it was my fault of not properly handling the phone. As a customer I would mot lie and would have kept the phone with me with out a complaint if there was only one crack. The cracks are slowly developing one after another and after some time between each crack. The phone now has 3 cracks on the screen. The service center has point blankly refused to consider this manufacture defect and nor does the Customer service Centre of Samsung care for the product they manufacture. There are a few arrogant CS service reps on the phone who are hanging up the phone when you request to speak to a Customer service manager. Mr Vikas was the rudest of them all at the CS center India. NEVER AGAIN A SAMSUNG PRODUCT. WE SPEND A FORTUNE TO BUY A GOOD PRODUCT AND FINALLY IT IS DEPRESSING WHEN YOU GET A DEFECTIVE PIECE AND THE CUSTOMER HAS TO DEAL WITH PRODUCT AND LOSS OF HARD EARNED MONEY. THIS IS A PIECE OF ADVISE TO ALL ELECTRONIC BUYERS SAY NO TO SAMSUNG THEY HAVE NIL CUSTOMER SERVICE AND YOU CAN EXPECT THE CUSTOMER SERVICE CENTER TO HANG THE PHONE ON YOUR FACE IF WE ASK FOR ANY QUERIES. TOTAL LOSS OF MONEY & TIME WITH SAMSUNG. THERE ARE BETTER PRODUCT THAT IS MUCH BETTER & DEFECT FREE WHEN WE SHOP ONLINE. NO SAMSUNG THEY CAN CHEAT YOU AND THEN DO NOT CARE. THEIR GROUND STAFF & SERVICE CENTER IS FILLED WITH PEOPLE WHO DO NOT RESPECT CUSTOMER AND ALSO CALL YOU A LAIR IF YOU APPROACH THEM WITH A PROBLEM. SREEKUMAR MADETHATT BOPODI PUNE. A VERY DISAPPOINTED CUSTOMER.