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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
COMPLAINT : BRAND NEW SAMSUNG REFRIGERATER MODEL RT26FCTS255 LITRE, MATT GREY COLOUR
SERIAL NO : ROO74PAB401209V
SALESMAN ONE MR.RISHI ON 14TH JUNE 2011 EVENING 17.45 HOUR (INDIAN TIME)
ADVANCE CASH Rs.1000/- TAX INVOICE NO: 000701
+ ITEM DELIVERED AT 12.00AM 15TH JUNE 2011 & PAID IMMEDIATELY Rs.13700/-
[ we our old working Samsung too, was OK 9 Years fine; *exchanged total price Rs.2000/- THUS total Cost Rs.16700/- ]
1) on next day night we saw ice water on freezer was dripping into the back low tray~puddling into our Kitchen floor,
2) we informed Metro Radio BUT just only call-centre's making rubbish, excuse's,
till eventually on the reason WE had to again go to Metro Radio to the same salesman Mr.Rishi
3) on Saturday 25th June 2011 then senior technician came one Mr.Mohbin Syed Complain number [protected],
He said this is a Defective Fridge AN HE SPOKE TO METRO RADIO, It is just not manafactured any longer~so why : metro radio[protected] / 22910614 / 26443508 gave us lie's ?
and TO CHANGE THE REFRIGERATION IN 4-6 DAYS...NOW IS NO ZERO REPLY 23DAYS
already 5 days silent ~their procedure, what to do !!
Regards / Capt. S. Chagla [ MASTER-MARINER FOREIGN GOING ]
Flat 14, 1st Floor, TOPAZ Apartment, 55 Hill Rd x Varoda Rd
Mumbai, Bandra West, 400050 INDIA
Residence:[protected]/[protected]/Mob:[protected]