Comments
Dear Akhilash
I have purchased Samsung brand on 29.12.11 from your dealer based at Naganallur.Supply took place after a week.
Commissioning Done after a week.After 15 days fridge become unserviceable and compliant lodged to customer care
Found gas surged(Leaked out)It was recharged and assured for serviceability but after 30 days again gas had leaked out and equipment not working.After making no. of calls to customer care and service supervisor no response.All the technician visit to inspect site come without test equipment/tools.kindly requested to arrange for replacement of new fridge. As the defect had reoccurred.Compliant made on 18.3.12 till date nobody had turned to make any effort to make customer satisfy.
I have purchased Samsung brand on 29.12.11 from your dealer based at Naganallur.Supply took place after a week.
Commissioning Done after a week.After 15 days fridge become unserviceable and compliant lodged to customer care
Found gas surged(Leaked out)It was recharged and assured for serviceability but after 30 days again gas had leaked out and equipment not working.After making no. of calls to customer care and service supervisor no response.All the technician visit to inspect site come without test equipment/tools.kindly requested to arrange for replacement of new fridge. As the defect had reoccurred.Compliant made on 18.3.12 till date nobody had turned to make any effort to make customer satisfy.
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+91 89 3993 9899 [Customer Care]
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Thank you for becoming a patron of Samsung product.
We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.
We appreciate your patience and request you to bear with us till then.
Thanking and assuring you for best services always.
Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com