[Resolved]  Samsung / Refrigerator — Defective Model

Address:

West Bengal

Dear Sir,

My mother wanted to buy a double-door 500 litre refrigerator of Samsung. She was not show the model at the showroom of Khosla Electronics Pvt. Ltd. situated at 37, Syed Amire Ali Avenue, Kolkata - 700 019. After 1 or 2 days, She received phone calls saying they are delivering the Refrigerator. She is 78 years aged lady and cannot see much. The men from Khosla Electronics Pvt. Ltd. delivered a single door refrigerator model No. RT77KBTS of 570 litres and without showing her the package which indicated model no., size and type, opened the package and replace her old frige. One of the 4 men Tapas Mondal produced her the bill - Tax Invoice/Cash Memo No. WM/13618 dated 15/3/12. He asked her for the bill amount of Rs.57,200/- which she had to pay him immediately. They also asked for tips of Rs.200/-. As she is an aged person staying alone, she had no other alternative but to listen to them. Now she finds the refrigerator is also defective. Moreover, they have not delivered her a double-door frige and she is finding it difficult to handle.

Please look into the matter so that she gets the refrigerator which she had wanted to buy. She finds that Khosla Electronics has cheated her by not showing the model and giving her one old model.

Thanking you,

Yours sincerely,
Mrs. J. Mundle
C/o Mrs. Rita D'Crize
Central Apartment
Flat No. 2C
82, A.J.C. Bose Road
Kolkata - 700 014
Phone : 22647617
Mobile No.[protected]