[Resolved]  Samsung — Refrigerator not working

samsung refigrator — not cooling

i have a samsung bio refrigerator model SR-34 EMB
it is not cooling last 3 days please check imminently

Samsung/Refrigerator — Not functioning properly

We bought a 300 ltrs double door Samsung refrigerator in hte year 2003. Now it is not functioning properly. pl. send the service engineer.

Samsung Refrigerator — Samsung Refrigator

Hi,

I purchased a samsung refrigartor (230 ltr single door). Its door is so hard to open that i need my both hand to open it and the door of the refrigator is dislocated too. I call Samsuns Customer Care 3 times. Everytime the technicin comes and releases the gas from ther refrigator and says that its ok now but the moment it starts cooling, the door starts jamming.

I called and saked for the replacement and they refused for the same.

This is the first time I've ever purchased Samsung product and its the worst product I've ever used in my life.

Samsung Refrigerator — Samsung customer care is not responding properly on my complaint

I baught a Samsung refrigerator on 11th April 2008 from Kanpur.

The refrigerator I baught was of flat back design...i.e. it do not have back cooling facility.
The cooling facility was provided by all of its 3 sides except door.
Refrigerator started swailing from all 3 sides.Only the door side is not effected.

We registered a complaint about this with Samsung customer care on 24th February 2009, my refrigerator was in Warranty period that time.

After so many follow ups they managed to send one of their guys to take a snap of the refrigerator.
That guy again took a lot of time, he managed to come to take snap, when he got time in 15-20 days.

From then to till date we are calling these people regularly to check about the status.
I have sent many mails on support.[protected]@samsung.com, again no proper response

Last week somebody from Samsung callled at my home and asked to submit 1900/- rupees.
My father asked him why we need to submit.
The reply was strange...that person informed him that as the refrigerator is now not in Warranty period u have to pay the money.

But my complain was logged in February...my refrigerator was in Warranty period on that time.The warranty last on 10 April 2009.

I am continuousily calling to customer care.The executive promises me to arrange a call back from his senior...but no call till now.
It happened 3-4 times till now.

I don't know how to handle it further.

i ppurchase 350liter refrigrator from spara electronic jagadhari workshop dtd 24.04.2009.my refrigator leave cooling dtd 26.04.2009.i comp. to dealer & call center.they reapair it.but again 15 day problem same.i comp. again&they come 10day after in between i do so many call on your call center & your engg.mr manish karnal.then 18 july mr pardeep s.engg. arrange me someone engg.from noida.he come and check the refrigrator and says manufacturing falut.then mr. pardeep (m.no.[protected]) say to me my refregator replaced in 15-25 day.but result nil.i ask today he say i want to repair.today cooling is nil. i wate your answer on saterday.then i go to consumer court.
thankig you
your faithfully
surinder sharma
kurukshetra
[protected], [protected]

Refrigerator — problem in working of machine

there some problem with the working of the machine. since months a very bad smell is coming due a fungus type formed on the motor .. please make an URGENT service ...

Samsung/Refrigerator — Not working

We buy the Samsung Refrigrator last year, with in span of one year the system stop cooling functionality, we lock a complain [protected], & regular follow up with service centre & once the engg. comes & verified the non working part.. We at the same moment orderthe part to samsung but the part is not in there stock as per samsung. & ask us to wait for three days. After the laong awaiting we are still on hold.

Is this is way the company is not able procure or not subjective for the part avavilbailty?

We are totally fed up with the services of Samsung. Either there service desk deptt never tell us the proper reponse time.

Bull Product.....

Request to close the On Earliset..

Samsung Refrigerator — DEMO person not come

My complain is when i tried to call at the SAMSUNG customer service phone number, they give me another number for DEMO but no one come to my house I have purchased it from Modern hoe appliances ,Khadki Bazaar ,PUNE .Shope keepers no is [protected] and also he is not given me 1 years warrenty card . In PUNE there is no good service .

We are having a whole sale company and we have many products and injuctions to keep in our refrigator when we came and saw the fridge it was working but it is not colling . when we keep in maximum it is not colling please do the needful help

Samsung/ Refrigerator — not working

sir, our refrigerator was bought in 2007 and from beginning we are facing a same problem that it is making ice and all the tubes are chocked and fridge dosent make cooling every time an engineer comes and melt ice and say it is ok but after one or two months problem comes again
we wants a permanent solution but they are helpless ?
yogesh khandelwal
[protected]

Samsung Refrigerator — REGARDING NOT WORKING

I have purchase one Samsung Refregerator from Snehanjali Electronics from their Mira Road Show Room vide Bill No. 455330 dated 28.11.2007 After three years my fridge was not working and i have lodge one complain to their customer care centre by complain no. [protected] and their man come to my residence and after inspection he hinform us that gas was liked due to demage of copper pipe. I inform to replace pipe and refill gas. He do and issue me their Cash Memo No. 6011 dt. 28.08.2011 & 5636 dated 27.08.2011 for respective work and same was issued by Kalpataru Services - Shop No. 3 & 4, Poonam Sgar Complex, Bldg. No. 43, Opp: Sector No. 9, Shanti Nagar, Mira Road ( East ), Dist : Thane. P.C. 401 107 Phone nO : 28552896 / 28131834. Now their authorised service centre is not located at above address. and I found that now my fridge is not working ( no coolling ). Now where I have to make complain. I have spent Rs. 1450/- for Gas and Rs. 280/- for new replace of copper pipe Inspite of spent money I am not getting good service. I have trausted BRAND NAME "SAMSUNG". Please guide me where to make complain regarding this. My Phone nO : [protected] and my e.mail i.d. hemanshu.[protected]@anchor-world.com. Your early favourable reply will be highly obliged

Samsung Refrigerator — Refrigerator not working

Dear Sir,

This is to bring in your notice that complaint for samsung refrigerator has not been properly attended since 11.05.11. complaint number [protected] dated 11 may 2011.

I have been calling again and again dailly but of no use.


SAMSUNG brand name is under stake for such a poor service.

Pl look into the matter.


regards,

Ajay Mandal
[protected]
Delhi

Dear Sir,

This is to bring in your notice that complaint for samsung refrigerator has not been properly attended since 11.05.11. complaint number [protected] dated 11 may 2011.
I have been calling again and again dailly but of no use.
SAMSUNG brand name is under stake for such a poor service.
Pl look into the matter.
regards,

Ajay Mandal
[protected]
New Delhi

dear sir,

greetings i was purchase a samsung refrigerator (single door) on 13th may 2011 at Venus electronics in madurai.
i check the machine but the machine was not working properly( not work in inside lamp and working cooling and over heat in side body)

tat time no one come to my house for demo. i call to customer center i told that machine compliant. after two day a tech people come to my house and check the machine and he's told the problem not be solved. so u please give ur purchase cash bill copy then we are arrange for replace in same model or cash refund.

i was submit the bill copy at madurai samsung tech office on June 1st week. they told anther 10 days. we will replace ur machine. but till now no process at all.

today i call the tech manager. he told ur bill copy was missing so u please submit anther copy . so i went the venus electronic shop they person told not give any duplicate copy. i told the samsung tech manager he told u should be submit anther copy then only we are process ur file other wise process ur request. i told i file a compliant in consumer court ...........he tel u go any where i face the problem..... i think it's not good manner to answer to the consumer so only sent the mail to ur knowledge. so u pls do something .................but effectively..........

thanking you
by.
n.saravanakumar
[protected]
tamil nadu- madurai

Samsung — Refrigerator not functioning properly

I bought the Samsung Refrigerator on 8.7.2009. It is not functioning properly. Gas is not forming in it. I had called on Samsung helpline number and at the store's number a zillion times. All the numbers are out of service everytime. Kindly come and check it.

C. P. Gupta

[protected]

Our Samsung double door refrigerator is not working properly,its not cooling down.People from Samsung service centre came to see it but they dint gave any response after their first visit.I tried calling to the customer care four five times,on every phone they freeze my complaint but they people dont send the technician to our place.Now it has been 20 days and we are facing so much trouble just because of their negligiance. We want some expert from your head office and direct communication with you people. Kindly pay attention at the earliest possible time.

Thanks.

Samsung Refrigerator — not working

Dear Sir

I have purchased the refrigerator of your co, your dealer vasant and co based at nangallur.on 29.12.2011vide bill no.[protected]and NNR sl.no003409of modelrt28nccbi/cr. The refrigator was commissioned by your staff after 10 0f supply and making no of cal to dealer and your service customer care .After 10 days o[censored]se found refrigerator become unserviceable.On complaint your engineer visited our house after 2days and told gas had leaked(Surged) next day your rep had completed the job and told you will not be finding any defect of same .nature . But after 30 days the defect had recurred and compliant had registered at customer center.Poor response technicians had not turned.The technician who came to attain was incapable to rectify /identify the cause of defect. Even after explaining the defect.I need my refrigerator to be replaced with new one of same model or the bill amount to be refunded

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
akhilesh.[protected]@partner.samsung.com

Dear customer

Greetings of the day !

Kindly reach on the below given address and provide your contact Detail .
We would take care of your complaint and will resolve on priority



Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

Ref: My complaint No.[protected]
It is quite unfortunate that inspite of several calls after registering a complaint from our end, till now nobody has turned up yet to rectify our refrigerator problems, though the complaint was made on dated 05/04/2013 . This would definitely make us think twice before buying any of Samsung Product. the quality of services of Samsung Service is very poor.it was a small problem of freezer of my refrigerator but they not able to handle it they do not have enough tools to rectify the problems of consumer.
Bhupesh Singh
Infront of Sai Mandir
Kranti Nagar Bilaspur Chhattisgarh
Mobile No.[protected]