[Resolved] Samsung - Refrigerator (Ra - 18tvss1)

[Resolved] Samsung - Refrigerator (Ra - 18tvss1) — problem in cooling section

A ABDUL HAMEED from Chennai, Tamil Nadu

i purchased samsung refrigerator model no:RA-18TVSS1, on 21/1/2008.From PCH-e-ZONE, near NMDC, masab tank road, hyderabad-28, india.after 2 months it started giving troubling in coolling section. I have been calling the toll free number several times since the last 20 days, but they did not showed any interest.I made more than 15 calls from yesterday and today and I spoke to different people including Amit, Devender, Anitha, Pooja, Venkatesh and Sumith sharma(supervisor) and every time they kept saying that they will send their exeucutives.But from 20 days no one came. please help us!!! Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Hameed

from Chennai, Tamil Nadu

I purchased Samsung refrigerator model no. RA18TVSS1 for Rs.10K from PCH-e-ZONE, Masab tank road, Humyun Nagar, Hyderabad, India. The very first month the referigerator started making some noice whenever it was opened and water was not at all cooling. I aked the dealer to look into the same but the concerned person Mr. Y.S. Rajshekar and many others. But they didn't pay any attention then I called up Samsung service center number 30308282 and registered the compliant. Twice their engineer has come and has not been able to rectify the problem and the people in their service team are not at all responding to the calls made and they are saying to keep patience since Samsung service is free of cost. Very pathetic service from such a big conglomerate.

Please do something..