[Resolved]  Samsung Refrigerator — Refrigerator complaint-lack of technical support-reg.

Address:

Thiruvananthapuram, Kerala

Trivandrum
[protected]

From
S. Sajitha
Padapparambil House
T.C 16/394
Edapazhanjy
Trivandrum
To
The Customer Care
Samsung India

Sub: Refrigerator complaint-lack of technical support-reg.
Ref: Complaint No-B-0305 dt[protected] to the Mereena Electronics-
Samsung service Center, Sreekandeswaram, Trivandrum.Tel: 0471- 2571876, 2465347, Mobile: [protected]

Sir,
I have purchased one Samsung refrigerator from your dealer in Trivandrum, Kerala in 2003. I was proud of the equipment. But on early February 2011 it developed a complaint ie. Non cooling. The matter was bought to the notice of your authorized representative M/S Mereena Eletronics,T.C.28/986 (1), SWARA-46, Plamootil. House, Sreekandeswaram.Fort P.O,Trivandrum. Tel:[protected].They took nearly two weeks to send a technician to attend it. On[protected] they could attend and they changed the sensor. Even after this repair cooling was not proper. Again they were contacted .After several days strenuous hard work, we are fortunate to get the technician. They took the fridge to the store on[protected] for observation and repair. Our repeated efforts to contact your authorized representative came fruitful only on[protected]. The reply we got made us flabbergasted. The reply was “This fridge cannot be repaired”.how do you respond to this answer?
I think the above narration clearly describe the ordeal that has to be faced by a consumer of “Samsung refrigerator “. The feed back given by your representative that “we have a whole lot of complaint to attend“ also suggest that your quality is inferior.
Now, you may please inform us whether the life of your refrigerator is only 8 years?
You may also please inform us whether your after sale support is able to do anything in this matter.
Your early reply and response is sought for.


Thanking You
Yours truly,

S.SAJITHA