[Resolved]  Samsung Refrigerator — Replacement and poor service

Address:

Thane, Maharashtra

Hi i purchased Samsung Double door refrigerator RT28 HCLS on 10 JAN 2012 after receiving the product within 15 days it was started to give the problem of not giving cooling and making a loud noise i placed a complain with dealer and Samsung. Their engineer come next day but that day cooling start working automatically but i was cooling too much cooling that all the things were getting freeze in and outside freezer too. Samsung engineer just repair the temperature knob and went. After that fridge work well for more 18 days and again i face the same problem and fridge was not giving cooling at all again i call Samsung customer care and their engineer check the fridge next day but he didn't done anything only told to keep the fridge off for a day so that he will check next day and went. When he came next day he check fridge and said there are some parts which having a problem and need to be replaced.
I asked for replacement of fridge but he said it is not possible, so i spoke with the customer care and get in touch with Samsung service manager who told me that they will repair the fridge and it will not be get replaced and told me to that do whatever u want to do or speak to anyone but we are not going to replace the fridge it was a such a rude behavior and argumentation from them. He said they only provide warranty not guarantee on their products.
Samsung after sales service is so pathetic i will like to say u all don't go for Samsung products i[censored] get a problem with samsung product after purchasing, it will be the most hectic and pathetic procedure to get ur product repair or replaced. And more frustration with all your wastage of valuable time and money.