[Resolved]  Samsung S8530 - Wave Ii Mobile Phone — No replacement and repairing not being done in time

Address:

South Delhi, Delhi

1. Purchased Samsung S 8530 from Reliance Digital, Vasant Kunj at Rs. 16899.00 vide Bill No. PLU#[protected], dtd, 9th April, 2011, which was again expensive from any other market by Rs. 500.00. The replacement period was given by the Customer Executive if there is any need to change.
2. The set had problems from day as teh voice was going off time and again. When we called the Reliance Digital for replacement on the 7th day they refused saying that the replacement has to be done within 4 days and told us that we have to take this mobile to the service center for repairing.
3. This resulted in dispute with them as Samsung do not mention anywhere in the bill or documents about the same that the set has to be reported for DOA within 4 days.
4. We submitted the mobile with GNH Telecom, D-170, Sector 63, Noida - 201301, and they accepted that the Mobile was defective and that the Motherboard was needed to be replaced on 18/04/2011.
5. GNH Telecom could not provide any replacement mobile set as well.
6. The Mobilewas supposed to delivered in 7 seven working days but it has been 10 working days already and still they are not able to generate the new IMEI number for the same due to some technical.
7. There is no sign of when they will deliver the mobile set.
8. This is a painful experience of purchasing a Samsung product and we have decided never to buy any Samsung product ever in life. We were planning to buy a Laptop and top end LED TV from Samsung but after this expericence with the company I am never going to purchase a Samsung product ever.
9. What is the recourse for such situation. I want my mobile to be replaced with a new one and I am ready to upgrade the same to Galaxy S model. How can I do this?
My Mobile: [protected]