[Resolved]  Samsung — SAMSUNG LED LIQUID FLOW

I have purchased samsung LED in Jan 2011 for Rs.44000/- after 6 months we have observed a block spot on the screen and informed the nearest dealer. As a brand new LED and good faith and trust on Samsung we have not taken seriously and the dealer also misguided in the same manner. After two months we have observed another spot on the screen and taken it seriously and informed to the dealer. then he said it is not a problem i will send the company technician. but he sent his technician and said that it should be done by the company. when ever we went to the dealer, the dealer representative says that they are sending the technician. after 2 months we observed that the number of spots are increasing and they are expanding on the screen. then we rushed to the dealer and met the principle of the dealership, then they registered the complaint and said that they will solve the issue. One day a person came to our house saying that he is from Samsung Technical Dept and checked the LED and said it is manufacturing defect called LIQUID FLOW, it comes once in 100 T.V's and it can't be repaired. we will send the estimation by courier only. at that time we asked him about the warranty and he said the warranty was expired. you can talk to the company.after one week we have received a letter from Samsung saying that the estimated cost of replacing the panel is Rs.19500/- we were really shocked and approached the dealer and they said we will talk with the company.Again they have taken another 3 months and finally said as a customer you have to talk to the company with toll number. Then i started talking with customer care about my complaint No: [protected]. I used to talk with them for every 3 days. the concerned persons asks every thing from my side and says that it is out of warranty. but after listening the story they said we will send this matter to our higher officials, they will talk to you. but i have not received any call. after my repeated calls i got a call from the technical dept and asked the total story and said we can't give on FOC but we can settle the matter on depreciation. after 3 days i got the call from the same person and said that we can't settle on depreciation because the part is available in our stock. He clearly said that if part is not availble they can settle otherwise it is not possible. Then I requested him to replace the panel on FOC as it is manufacturing defect accepted by your technician. but there is no reponse. Bu After my repeated calls some body talked and said we are forwarding this to our Head Office they will call. After that they called me and discussed that we can't replace the panel on Foc, we will give 10% discount on the part price.But i have not accepted and clearly explained the matter saying that when other companies are offering the total unit for Rs.19000/- and 3 years full warranty, how can i pay the same amount for repairing a defect one with 3 months warranty. like this i had sent a letter to the customer care dept but also they simply calling and asking to accept the 10% discount. In this connection i want justice from Samsung. I am a middle class person and with a great hope and trust on Samsung i have purchase this LED for 44000/- with in one year only how can i pay another 19000 for repair of this unit. Requesting for justice.