[Resolved]  Samsung / Samsung Mobile Galaxy 5 (GT-I5503) — Service Center not honouring warranty instead asking money for services

Address:

Delhi

I have purchased a Samsung Galaxy 5 (GT-I5503) mobile hand set from M/s Sai Traders Karol Bagh Delhi on 14 March 2012 vide Bill No. 4590. After 2-3 days it started functioning erratically, I visited the Service Centre at Mahavir Enclave they stated since it is still working they don't find any thing wrong. All of sudden on 12 April m2012 the phone switched off at its own and did not boot up despite the battery being fully charged. I again visited service centre at Mahavir Enclave again they opened the phone and stated that this set is category item hence they do not accept and honour any such warranty. After calling customer care more than thirty times I was advised to visit service center again. I have again visited the service center at Nehru Place they said the phone need software update, but refused to carry out stating that since it is category item they do not honour any warranty and instead I was asked to pay Rs. 281at the sernior manager level by Mr Abhishek. After calling the customer care several times the reply almost that either I pay up the money or beg the manager to oblige me, Customer is King (stupid) Samsung way.

Again and again I have no respite.

Please help me out.