Samsung - - Schw299 — Poor service ,inefficiency, lack of accountability

Address:

Odisha

Hello,
I have given my handset at Samsung authorisation service center,Saheed Nagar(Plot no-100),Bhubaneswar,Odisha for repairing .My handset model is SCH-W299.My workorder no is WA[protected].I have given my handset on[protected].Till date my handset is not repaired.I am running after the center repeatedly.They are not able to give me proper answer.I had spoken to ur franchisee owner(Durga prasad Samuel),service center manager(Mr. Deepak),Manager(Samit Pattnaik)but did not get solution.Even i have spoken to ur call center.My complain no-[protected].As a customer, should i talk to ur every department why components has not come ??Being such a world class organisation, you are providing disastrous service.There is lack of efficiency,accountability,coordination,transparency in your servicing aspect.It is not my duty to enquire why your logistic department has not sent components?Mr. Durgaprasad is asking me to find out this problem.Mr. saumit pattnaik don't know about pending matter.What kind of francisee & employee you have recruited??I am a lawyer & working as liasioning officer.I know how to get compensation for the waistage of my valuable time & money through the conumer court.I am just waiting for your answer.Within seven days i will take back my handset & move for further action.Please send me e-mail & tel. no of country Head of samsung.Before i move to court i want to talk to him.I just want to know him how manipulation is going on lower level.I will also know the media about this manipulation.These three person think customer is helpless!!Let me teach them a lesson.They are damaging the image & goodwill of SAMSUNG.I am expecting ur e-mail as soon as possible.

Thanks,