[Resolved]  Samsung — highly irresponsible

Address:

Sonbhadra, Uttar Pradesh

I had sent them a previous mail, the customer complaint service did finally called back,they even assured to change the defective peice free of cost,, but but,then too nobody came till today that is 27th may 2010.
Seriously telling you guys,i really feel now that this is the worst company

earlier message


samsung max DT99

Location: Uttar Pradesh

Posted:[protected] by Anshul

letter sent to customer care

A letter sent to Customer Care




Well, i have been a proud owner of samsung articles ranging from the two tv's to my fridge ,ac ,plasma, washing machine & even my small microwave.
In past I even suggested everybody to buy samsung equipments as i was in a delusion that samsung electronics do have the best equipments and a great after service support. but this turned out to be a hoax.
I had bought a music system on[protected] model being max dt99 bearing the Serial no. SALE17AP300005p .After some time it developed a glitch in its CD compartment, i tried hard to get it rectified by the samsung after services ,but to my utter shock and surprise I got nothing except verbal assurances. I kept on calling to the local provider who was just busy in selling items. I tried to call the toll free no.'s[protected]by prefixing STD codes) but no response was there ,then to toll free [protected] which was not picked up by anyone, and then lastly to[protected] and[protected] but there came no response

Well this showed what type of after services is provided by the technology giant who plans $ 2 billion dollars alone in India ,as told by the great company deputy managing director Ravinder Zutshi on 15th July.
I have honestly lost all hope in getting it rectified but, well I would like to just say this that no matter how much a company spends on its advertisements its the customer's satisfaction which finally counts. Because in every business the best marketing strategy is "The Word of mouth publicity ".

From a highly dejected and frustrated user (or a former user )