[Resolved] Samsung — SMASUNG TV REPAIR | |||
Dear Sir, I bought a 40" LCD TV from M/s. BISMI, Ernakulam, Kerala for Rs. 70,000.00 on Sept. 2008 . Now it is out of order and there is only black colour instead of picture in the screen. Your Engineer visited my house on 7th Dec. 2012 and told me that the Panel of the TV is damaged and to be replaced. After one week he informed me that the spare part is not available for this model of TV and your company will refund the cost of the TV after deprecation. But amount is only Rs. 32,000.00 or less. This is injustice. Non-avaliablety of spare part is not my fault. I am a retired person and I can not afford such an huge amount to purchase a new LED TV with this compensation amount. So I request you once again to repair my TV.I don't want compensation. If there is no way to repair the TV, you have to increase the compensation to Rs. 60,000.00, cause then only I can replace my 40" colour LCD TV. I am a regular user of your products and recommend also to other persons. I have model No. RSA2NQMG1 ,589 litter side by side Fridge , WA75N6 Fuzzy Washing Machine, Samsung 20" LCD colour TV, Samsung Galaxy II mobile phone. So I request a decent settlement as soon as possible. The amount mentioned by you is not agreeable. Thank you George Francis Moonjeli Mobile: [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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Samsung — TV REPLACEMENT
Dear All.I purchased a Samsung TV on 17/10/2008 from Next retail store, Queens Road, Vaishali nagar jaipur i. After few days i found a problum of colour faiding on the right top of the TV & a litlle curve on the picture . Service person attended the problem but he is not able to solve the problem. He try to justify me with some illogical things inspite of that i have raised my complain to thesamsung customer care but so far i wont get any responce from your side so this is my kind request to you either you change my TV or resole the problum from which iam suffring from as i am a hard core brand loyal to Samsung but this one is really a bad experince for me . My contact no is [protected]