[Resolved]  Samsung Split Ac — not giving proper service due which our air conditioner is not working

I bought a samsung split ac in April 1, 2009 from M/s. Amaravathee Electroncs. Kolathur, Chennai 99. The ac purchased was 1 ton capacity. They have installed the ac latter. The ac was working about 20 days properly and after that it lost its cooling capacity. The ac machanic from your company attended and the cleaned the ac. But the cooling is not sufficient. Again I made a complaint. On 12.9.2009 a mechanic from your checked up the ac. He find the difference between the outdoor and indoor unit. The out door unit model is AS 12 UA X and the indoor unit model is AS 18 UA. That is instead of installing an indoor unit of 1 ton capacity they have installed a 1.5 ton indoor unit. The mechanic confirmed that due to the indoor and out door unit problem only, we are not getting sufficient cooling. He also requested us to replace the indoor unit. Immediately I informed the dealer who agreed to do the needful after checking the units by your mechanics.
I now request you to kindly take this matter on an urgent basis and replace th indoor unit immeditely. Thanking you, Yours faithfully, R. Thangappan.

samsung 1 ton split ac model 12UA — not getting cooling

since last two month we are complaing about our AC is not giving cooling still probblem remain same i think samsung service is not good better change my whole unit & send to your research dept to find out cause of not cooling. AS my AC unit is having warrenty till 1st may 2010 .