Samsung Split Ac — Samsung Plaza Allahabad are thugs

Address:

Allahabad, Uttar Pradesh

This is a complaint on behalf of Dr. P.K. Tandon (consumer) by his son-in-law Mr. Shubha Brota Raha
1. Split air Conditioner Model: AS18EFAXTL, Bio Sleep, was purchased by my Father-in-law Dr. P. K Tandon on 9th August 2009 from Samsung Plaza, 46A/1 Elgin Road, Civil Lines, Allahabad, Uttar Pradesh, India for INR 25727/- (Total Bill Amt: INR 31500 including taxes and stabilizer)
2. In the summers of 2010 the AC stopped working. Authorised service centre – Care and Care Services Pvt. Ltd was called for repair. Free servicing done. Problem identified as ‘Gas Leakage’.
3. On 22nd April 2011, the AC again stopped functioning. Care and Care was contacted for repair. Problem identified as ‘Gas Leakage’ again. Dr. P.K.Tandon was charged INR 2192/- for repair as free servicing period was over.
4. 5th May 2011, AC not working again. Services of Care and Care was sought again and they said ‘Kepestaiz’ needs to be replaced and charged INR 650/-
5. 2nd June 2011, gas leaked again. Care and Care took indoor unit to service centre and gave back on 13th July 2011.
6. On 22nd August 2011, AC was not functioning again. Complaint lodged BP no. [protected]. Care and Care executives took both the indoor and outdoor unit to service centre and returned in mid-October 2011 and said that the indoor unit has been replaced. Charged Dr. P.K.Tandon a sum of INR 1500/- for replacement of some pipe.
7. On June 2012, gas leaked once again. Complaint lodged – No. [protected] on 6th July 2012.
Dr. P.K. Tandon, frustrated enough by now, asked for replacement of the defective unit with a new one or refund of money to which he has been told that only 40% of the original sum paid can be returned.

Dr. P.K. Tandon seeks refund of entire sum paid or replacement of the defective piece with a new unit from Samsung India for one last time. Exactly 3 days from this complaint, he has decided to take the matter to consumer court of India. Please treat this e-mail as a prior notice to Samsung India.

Regards
Shubha Brota Raha
Son in Law of Dr. P.K.Tandon (consumer)