[Resolved]  Samsung Split Ac — hazardous installation

Address:

West Bengal

Thursday, May 20, 2010
Samsung India Electronics (P) Ltd,
Managing Director,
Sub: Improper installation procedure of Split

Sir,

I purchased one Split AC machine on May 13, 2010 from M/S Fundamental Electronics, City Centre Kolkata and the machine was installed by M/s Geo Systech on 14.05.2010. It seems after wrapping the cupper pipes with electrical cable and after connecting the pipes at the indoor unit ,the mechanic discovered that he is running short of cable length at the outdoor unit end. He then joined another length of cable to reach the outdoor unit.
I have been told by knowledgeable persons that the electrical cable at the outdoor unit should never be extended by joining another short length of cable because this part is exposed to sun and rain. It is extremely hazardous to have cable joints covered with black tape and other synthetic material at the outdoor unit on the terrace. Moreover, this cable is running alongside the copper pipes carrying cooling gas/refrigerant under the same casing and any spark at the joints may cause major fire/explosion.
I would therefore request you to take such steps so that the cable leading to the outdoor unit do not have any joints. Only one single length cable without any break should connect the indoor and outdoor unit.

I am sending copy of this letter to Customer Care and Samsung management for their comments and views.

Regards,

Asish Sen,

AL 206, Sector 2,
Salt Lake, Kolkata 700091
Mob: +91 [protected]

C.c to 1. Technical/Marketing Director With a request to assure
Samsung India Electronics Pvt Ltd,Tower C, me against any explosion
Vipul Tech Square, Sector 43, Gurgaon 122009
2. Customer Care Executive.