Samsung Syncmaster — Warranty Claim

Address:

Pune, Maharashtra

Hi,

I have bought the Samsung Syncmaster a year back and now it is not powering one. I had lodged a complaint with the customer care "COMPLAINT NUMBER-[protected]" upon which the service engineer came home and checked the monitor. He checked the bill and accepted the monitor was under warranty but somehow he was unable to repair the monitor as he said the part which had to be replaced, was "out of stock".

I never heard back from Samsung on this and when I called to inquire, they told me that complain has been closed, with no valid number. I had to travel abroad for around 4-5 months, which I informed them. They said that they will surely resolve the issue when I am back.

Now when I am back, unfortunately due to the relocation of house, I lost the bill. Called Samsung to get the problem fixed, and they have a policy that to claim warranty, I need to produce bill. When the service engineer had checked the monitor just 6 months back and confirmed 2.5 years of warranty left, what is the logic of asking the bill again? Since I do not have the bill with me, that does not mean I am not eligible of claiming warranty. I have paid for it. Moreover, warranty is of 3 years and I still have the box of the monitor which shows the manufacture date of 2010. If Samsung had the authenticity to give service to it's customer they have a logical proof of the box. The monitor was manufactured in 2010.

Kindly advice.