[Resolved] Samsung Television — Negligence of breach of trust by Samsung Service | |
October 7, 2008 G.Gowtham Sivasakthi Illam 3/22A, Periyar Road Ramapuram Chennai – 600 089 Head Customer Service Centre Samsung Sir, Sub: Negligence of breach of trust by Samsung Service ***** It will be more apt to address myself as a victim of Samsung rather than a customer of Samsung. It all began with my purchase of Samsung CTV at Sakshe Electronics - T.Nagar - Chennai - Tamilnadu on 4th July 2008. I was happy that time unknowing the bitter consequences of this purchase in which a Samsung CTV along with a manufacturing defect was delivered to me. Please look into the copy of my previous mail enclosed herewith for your reckoning. I have been calling and mailing your service center repeatedly but in vain. All my patient efforts to make you people realize and resolve my request has failed miserably. I never expected such ruthless, reckless, negligence and breach of trust from Samsung service that too for all fault of yours by delivering me a CTV with a manufacturing defect. Loss of money, harassment, negligence and breach of trust by your service center has put me to severe stress and mental agony. I no more hope or look forward for any positive gesture from your service center. In remembrance of this sour experience from Samsung Iam planning to organize a burial ceremony for the CTV you supplied me. Being a popular journalist myself, Iam inviting the entire news media to this event to be held at the Kannammapettai Burial Ground which is very famous in Chennai. It would be grandeur if your Head-Customer Services who is not having a minimum courtesy to acknowledge my previous mail, could participate and grace this ceremony. Please inform me your convenient date and time, so as to make further arrangements. Hope you will cooperate well atleast for this final ceremony of the 'Late Samsung CTV'. Thank you. G.Gowtham Encl: 1.Copy of my previous mail -sent on 17th September Encl: 2.Chronological Events in order Encl: 1. //negligence of service for Samsung CTV Sub: Complaint on negligence of service for Samsung CTV CS29Z57MV Ref: Bill no.2244 ***** I have purchased Samsung CTV – CS29Z57MV from Samsung's exclusive showroom M/s.Sakshe Electronics, T.Nagar, Chennai on 04/07/08. The same has been delivered to my place on 05/07/08. Delivery boys unpacked the TV, plugged in for checking on/off and said ok. But I could notice a spill on one of the sides of TV. When it was enquired, I was asked to contact service center. The complaint has been booked immediately through your service center by me. The complaint Reg. No. is [protected]. One Mr.S.R.Murugesan attended the complaint within 2 days and he told us the backpanel of the TV cabinet has a manufacturing defect The assembling screw holes have been enlarged and this spare has to be replaced by the sales dealer. (Sakshe Electronics). He has promised me to bring in the new spare within a week. The above said has happened before 10/07/08. After which in spite of numerous calls and reminders my complaint has not been solved till date (18/09/08). Week after week excuses and silly reasons have been told to me for not solving this complaint. I have lost my patience with this problem. Pl help me to do care to provide needed remedy immediately. -Regards, G.Gowtham, [protected]@gmail.com// Encl: 2. //Name of the dealer: M/s. Sakshe Electronics Address: Samsung Plaza, 84, G.N.Chetty Road, T.Nagar, Chennai – 600 017 Model of the TV: Samsung CTV CS29Z57MV Bill no: 22440 Chronological Events in order 1. Purchased the TV: 4th July 08 2. Delivery to my residence: 5th July 08 3. Noticed a spill on one side of the TV: 5th July 08 4. Informed Service Centre and booked a complaint as per the instruction given by the delivery staff: 7th July 08 5. Engineer Mr.Murugesan attended the complaint & promised me to replace with a new one 6. The above has happened before: 10th July 08 7. Service center executives telling excuses: till 17th September 08 week after week & the problem has not been solved 8. Again complained through internet: 18th September 08 9. Spoken to Chennai customer care: 18th September 08, executive Ms.Vanitha & she said that their Head will speak to me 10. None of them had called: till 29th September 08 11. Once again complained about this to: 30th September 08 customer care executive Ms.Hepsiba 12. She said that they will exchange/replace: 30th September 08 the TV and their Head will speak to me 13. Nobody had spoken and the problem : 4th October 08 is not solved till date 14. Again called and enquired to customer care (to MR.Rajesh) and getting excuese once again.// Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
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Sir, I have purchaged samsung Tv(21") on diwali (29 Oct 2008)from Golden Electronics, Ladwa, Distt-Kurukshetra(Haryana) but there is huge sound coming from TV.I have complained many time to dealer but his responce was almost nil.I want to change my TV set.I no more hope or look forward for any positive gesture from your service center. Please reply me if you want that I will not take any other step.
Regards,
Tarsem Singh
Executive
Tata Power Company
Regards,
Tarsem Singh
Executive
Tata Power Company
hi
This is venkatesan from kolathur chennai.
as for i was using samsung window air conditioner .
it has got some faults and was not properly working now.
i called the customer services and complainted about the faults.
two persons were came for service and they did service and i spent
huge money for service. but within a week it was not working.
too bad performance.again i called customer services and complainted
about the service. but those peoples were not responding me properly.
and saying our persons will come for service.. but til no one has came.
i was calling often eventhough no response from customer service. wat shal i do.
kindly help me out.past one week i was calling but no responce.
if this situation exceeds i would surely take a severe action on customer service on samsung.do u think we are a fool to call u often.try to give a solution
for this problem. very terrible and irresponsible service from samsung.
information about my product details were below
cal no.8wcA028
model no. AwT8qBH
set serial no. A028p2byc03226x
venkatesan.v
kolathur
chennai.
regards
venkat.
This is venkatesan from kolathur chennai.
as for i was using samsung window air conditioner .
it has got some faults and was not properly working now.
i called the customer services and complainted about the faults.
two persons were came for service and they did service and i spent
huge money for service. but within a week it was not working.
too bad performance.again i called customer services and complainted
about the service. but those peoples were not responding me properly.
and saying our persons will come for service.. but til no one has came.
i was calling often eventhough no response from customer service. wat shal i do.
kindly help me out.past one week i was calling but no responce.
if this situation exceeds i would surely take a severe action on customer service on samsung.do u think we are a fool to call u often.try to give a solution
for this problem. very terrible and irresponsible service from samsung.
information about my product details were below
cal no.8wcA028
model no. AwT8qBH
set serial no. A028p2byc03226x
venkatesan.v
kolathur
chennai.
regards
venkat.
Samsung Television — TV NOT PROPER WORKING
MY SAMSUNG TVs NOT PROPER WORKING FROM LAST MONTH. IN WORKING POSITION TVs SUDDENLY CLOSED AND AFTER SOME MOVMENT SELF START AGAIN.KINDLY REQUEST THAT ANY AUTHORIZED ENGINEER SEND TO MY HOUSE AND CHECK ITS PROBLEMS.
REGARDS,
ASHOK KUMAR
41 CHETNA VIHAR
SEC-14 INDIRA NAGAR
LUCKNOW.
MOB. [protected]
[protected]
Samsung Television — T.V. not working from last one month and nobody visits us to repair
Hi,I m Sanjaya resident of 18 b shalimaar enclave kamla nagar Agra.
This is to bring in your knowledge that i am highly dissatisfied with the services provided by Samsung. Last year i purchased Samsung TV, Washing Machine, Refrigrator & Mobile because i thought its a good brand and i will not have any service issue in future but now i have come to know that services of Samsung are more poor than a local company.
My TV set stopped working on 01-Oct-10 i made a call to call centre and informed about this as per the issue was supposed to be resolved in 24-48 hours but nobody visited our place, again we called up to the call centre and took number of service centre of Samsung in Agra and try to contact them. After several follow ups finally somebody visited our place on 17-Oct-10 and check the TV and informed us that he is not able to find the correct problem and probably IC of TV is not working first he will have to change the IC. We said ok to change the IC but neither person was not carrying the IC and nor it was available in Service Centre. Person said us to get back with the IC in next 3 days but didn’t turned up. We again made call at call centre and requested for status but no status was available. We requested to executive to speak to some senior person but as per executive all of the seniors were busy and responding to his transferred call, again we called up call centre to k! now the status but again executive said the same thing that all the seniors are busy currently and they will call back us in 2 hours. Since last 20 days we trying to speak to anyone senior but all of them are this much busy that even can’t make a call back despite of giving commitment that they will call back in 2 hours.
Since last 15 days I am waiting for solutions but in revert I have not received even a call. Seems 30 days are too less for repairing a TV for such a big brand like Samsung and customers of Samsung should wait for atleast 2 months to get their products repaired.
All i want request now is this please do take some action against them and ask them to take our telvision back from us as a gift.
Regards
Sanjaya Vohra
[protected]
Samsung Television — Negligence of customer support
I had given a complaint to the samsung customer care that my T.V is dead on 8th of july 2011 and since then i have been called them wasting my time and money for 5-6 times and they have been telling the same story engineers will call but no sight of engineers these fellows are not coming and neglecting customers.Just think when we buy products and then we don't get service at time then what we can do just quit that bloody product.Samsung must verify my complaint see that how its employees are deteriorating its image.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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Samsung Television — circuit board removed and absconded by service person
We registered a complaint with the Samsung complaint booking call centre and they sent a Engineer by name Gopinath ( Mobile: [protected]) to attend the complaint on our Television 29" model. He removed the circuit Board and said it needs to be serviced in their service centre and will repair and put it back in two days. A month has gone and there is no proper response from the guy when called, he says he met with an accident while taking the circuit board and the board is damaged in the accident. Now his mobile number is also not reachable. we are very much upset with the kind of service that samsung provides to its customers and immediate action needs to be taken to build customer satisfaction. We are clueless whom to be contacted for further action.