[Resolved]  Samsung / Washing Machine — Non-rectification of defect

Address:

Delhi

Sir,

I had purchased a fully automatic washing machine having model no. WA82V4G on 24.10.2008 from Tushar Vision of Pul Pehladpur, New Delhi. I regert to inform you that the washing machine is not functioning from 18.11.2010 and accordingly I had lodged a complaint with your customer care and got the compliant no. [protected] dated 19.11.2010, I appreciate that on the same date your engineer (Mobile No. [protected]) visited our residence and told us that the entire wiring has to be changed which was not available with him at that time. He said that it will taka another weeks time to get the machine repaired. After that we called your engineer number of times but got the reply that wire is not available in the stock and repeated the same all the times. Again on 20.12.2010 I lodged compliant with your customer care and got the same compliant no. and your engineer visited our residence on 20.12.2010 and said that it is a customer call and hence he has to visit the place but wire is still not in the stock and also said you can get it repaired from outside and went back with this answer. I am not able to understand when you cannot attend the customer complaint why you are selling your products creating bad name in the market. I even will suggest my relatives/friends/colleagues to not to purchase any SAMSUNG product in India since they don't care about their customers. I have even agreed for making payment of the visit and for the spare part as well as demanded by your customer care department. More than a month has been passed but no action is taken.

Thanking you,
Your poor customer
Amit Kumar
GC-43, 2nd Floor,
Pul Pehladpur,
New Delhi-110044
Mob # [protected]