Samsung Window Ac — INSTALLATION NOT DONE

I have purchased a SAMSUNG Window AC on 30-05-08 form BIG BAZAR in Bhubaneswar. The AC was delivered at my residence on the very same day in the afternoon and we were informed the technicians will come by evening and complete the installation process. In the evening at around 5:00 PM the SAMSUNG technician called up and informed us that he will be there in an hours time, but the best part is no one has turned up till today i.e. 05-06-08. I did call up the SAMSUNG Customer Care ([protected]) on 31-05-08 and lodged a complaint vide complaint number BP [protected]. Ms. Sonam and Ms. Sonali who had attended the call asssured me that they will immediately look into the matter and a call back from the Bhubaneswar Service Center will be arranged. Mr. Partha Patnaik from the Bhubaneswar center did give me a call on 31-05-08 and assured immediate service but no one has turned up. I again lodged a complain on 04-06-08 at the Customer Care but still there has been no response.

I own 2 SAMSUNG Televisons, a Refrigrator, a Fully Automatic Washing Machine form this company and I am ashamed of showing BRAND Loyalty to the company and going ahead and buying a AC, and also I was planning to buy a MICROOVEN from the same company. The company cannot provide service to its customers I do not know where is it going ahead.

I am sure I will not further buy any SAMSUNG product neither recommend the same to my friends and family. What the company should remember is that it is just not important to sell the product and sleep, but provide good service to retain the customer. Your people could not turn up for installation and do not know if anyone will turn up for service.