[Resolved] Samsung / Microwave Oven Ce118kf — Disgraceful Service | |
I had purchased a Samsung Microwave Oven (Model No. CE118KF) on 08/11/2001. A couple of weeks ago the microwave started arcing inside the chamber. I called Samsung Customer Care for several days but could not get through. Finally, after a lot of efforts, I found the contact number of the Bangalore Area Service Manager Mr.Madhavan and called him. The same day a technician came and inspected the oven and informed me that he would send a vehicle the next morning to pick up the oven and take it to the service centre as the ceramic coating of the inner chamber had got eroded in some places. Nothing happened for the next two days and then I was called by the service centre Team Leader who informed me that the estimated expenditure would be Rs.1, 500/- and if I agreed then he would arrange a pick-up of the oven the next day. For the next 10 days no one came from Samsung or called. Finally, after I called Mr.Madhavan again, the Team Leader called and informed me that they do not have the spare parts with them and neither could they offer an exchange price on a new oven as my product was more than 5 years old. I was given only one option- to buy a new oven at full price. I find it quite unfair and ridiculous that I have to spend money to buy a brand new oven because Samsung is unable to replace a part. Is this the way Samsung pushes us to boost their sales? Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
4 Comments | |
Comments
I had purchased Samsung Microwave Convection Oven Model M 183 DN from Girias, Bangalore in September. The paint at the bottom and from the top, inside the oven has flaked and come out. I am now posted to Ooty and no service centre is showing a way out for the repair. I am so very frustrated inspite of having a TV and Refrigerator from Samsung. Is this the way the company treats its customer who have bought its products on just the FAITH.
It is requested that the options may please be informed to me.
Thanks,
Wg Cdr Vikas Wahi
[protected]
It is requested that the options may please be informed to me.
Thanks,
Wg Cdr Vikas Wahi
[protected]
I am also having a same problem.
Though 2 years back after a lot of follow up and escalation of the matter to samsung authorities, my microwave was replaced at a depreciated value.
But this time the servie engineer at Jamshedpur states the same thing, that part is not avialable and i should buy a new one.
But when asked in writing of the same he is not agreeing to it. I am waiting for his written communication after which i will file a case in the consumer court.
Samsung has reaaly bad after sales service, if you need to replace a machine worth 16000/- just for a spare part not made available by the company.
Though 2 years back after a lot of follow up and escalation of the matter to samsung authorities, my microwave was replaced at a depreciated value.
But this time the servie engineer at Jamshedpur states the same thing, that part is not avialable and i should buy a new one.
But when asked in writing of the same he is not agreeing to it. I am waiting for his written communication after which i will file a case in the consumer court.
Samsung has reaaly bad after sales service, if you need to replace a machine worth 16000/- just for a spare part not made available by the company.
Write to Samsung support at www.samsung.com/in/info/emailsupport.html
Report misconducts to http://www.samsung.com/in/info/report-misconducts.html
Samsung service centres try to convince you to buy a new product by telling that they will order for parts, parts are not available, waiting for parts etc but in most cases they never order the parts.
So in such cases directly to samsung support, file a complaint (mention model, Serial number, service centre details etc) and you will find that the same service centre that ignored you will be running behind you to solve the issue.
Report misconducts to http://www.samsung.com/in/info/report-misconducts.html
Samsung service centres try to convince you to buy a new product by telling that they will order for parts, parts are not available, waiting for parts etc but in most cases they never order the parts.
So in such cases directly to samsung support, file a complaint (mention model, Serial number, service centre details etc) and you will find that the same service centre that ignored you will be running behind you to solve the issue.
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It is requested that the options may please be informed to me.
Thanks,
Wg Cdr Vikas Wahi
[protected]