[Resolved] Sbi - Jeevan Deep Branch Kolkata — Delay in processing car loan | |
Hello, I applied for a car loan of amount INR 1.55 Lacs towards the purchase of a four wheeler, (Maruti WagonR) from the following dealer: Jalan Distributors - Maruti Udyog Ltd Moulali, 27/1A, CIT Road, Moulali, Kolkata, West Bengal 700000, India. Ph[protected] I applied for the loan on 20th September 2009 and was told that it would be processed within 3-4 working days. I was also informed that the car loan would be issued by: State Bank of India Jeevan Deep Branch 1, Middleton Row Kolkata However till date, my loan has not been sanctioned. I contacted the concerned person in charge of processing my loan Mr Bhaskar Biswas, but he literally misbehaved with me and asked me not to interfere in their official matters. I am extremely dissapointed with this behaviour of the State Bank of India. So hereby I lodge an official complaint against SBI, Jeevan Deep branch and also against Mr Bhaskar Biswas for misconduct and unnecessary delaying my car loan. If SBI is having trouble processing a loan amount of mere 1.55 lacs, then there is nothing more ridiculous than it. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
Hi !
My A/C No. is [protected] at Asansol Main Branch. A cheque of amount Rs 95322 from EPF office, Shiliguri issued in fabour of me(SWARUP KUMAR BOSE) on 30/06/2009 and it was received by branch on 18/07/2009, but I am surprised that till 29/09/2009 the cheque kept in hold by the branch. Whenever I visited the branch on 23/09/2009 I came to know that there is a problem in Authorised signatory and I was assured by Mr. Gautam Raha that he will take the call and will resolve it within a day. Most rediculous thing to me is that the importance and the processing time of your esteemed organisation. Could SBI compensate my financial loss? Could we loose our faith from this organisation? Pl justify to retain our faith towards the organisation.
Pl feel free to call me at [protected]
My A/C No. is [protected] at Asansol Main Branch. A cheque of amount Rs 95322 from EPF office, Shiliguri issued in fabour of me(SWARUP KUMAR BOSE) on 30/06/2009 and it was received by branch on 18/07/2009, but I am surprised that till 29/09/2009 the cheque kept in hold by the branch. Whenever I visited the branch on 23/09/2009 I came to know that there is a problem in Authorised signatory and I was assured by Mr. Gautam Raha that he will take the call and will resolve it within a day. Most rediculous thing to me is that the importance and the processing time of your esteemed organisation. Could SBI compensate my financial loss? Could we loose our faith from this organisation? Pl justify to retain our faith towards the organisation.
Pl feel free to call me at [protected]
I, Gopa Maitra has availed a car loan from SBI with an years EMI cheques.
in april 2009.
The cheques were realised by the bank every month evenly.
Till today I have not received any communication from you regarding my loan account no.
Still I do not know my loan account no although I have furnished all my details including my address of stay for your corrswpondence purpose.
in april 2009.
The cheques were realised by the bank every month evenly.
Till today I have not received any communication from you regarding my loan account no.
Still I do not know my loan account no although I have furnished all my details including my address of stay for your corrswpondence purpose.
The Chairman
State Bank of India
State Bank Bhavan
Madame Cama Road
Mumbai- 400021.
Dt: 25.9.2012
Respected Sir,
FRAUD PERPETRATED BY AGM(PBBU), LHO KOLKATA IN CONNIVANCE WITH CGM, KOLKATA CIRCLE
It may be reminded to you, that CGM Kolkata Circle, Sri Surinder Kumar & CDO Sri MV Narayana are both on the verge of retirement. So, they are now least bothered about the functioning of the LHO.
Now a few top officials like Sri. Chanchal Kumar Mazumdar, AGM(PBBU) taking advantage of this lack of effective supervision, has resorted to various corrupt practises. Sri Mazumdar, is quite well known in the circle for his fondness of receiving various favours from a few car dealers in and around Kolkata. It is beyond any logic that on what consideration, such a person of doubtful integrity was chosen by Circle Management, to head such a sensitive department like Personal Banking.
Recently (for last 5 days), this Chanchal Mazumdar, has sought help of around 33 Trainee Officers & Probationary Officers, for so-called sourcing & scrutinizing loan applications, from a few selected car dealers. Now, this entire process has been conducted WITHOUT ANY WRITTEN COMMUNICATION WHATSOEVER !
It may be referred to that very recently one Chief Manager at MPST, JeevanDeep, Kolkata was charge sheeted, on account of fraud pertaining to car loans. It needs to be immediately investigated that whose interest it serves by this VERBAL DEPLOYMENT of 33 Trainee Officers & Probationary Officers.
It has come to light in course of our dealings with car dealers that the modus operandi of this Chanchal Mazumdar is as follows:
In collusion with a few dishonest car dealers, this Chanchal Mazumdar coerces a few staff members at MPST, Jeevan Deep to fraudulently draw loans on vehicles purchased by customers on cash payment after generating fake invoices using engine & chassis numbers and insurance policies of the already sold vehicles and getting them registered with Regional Transport Authority using fake addresses and photographs.
Now, Chanchal Mazumdar has entrusted a few inexperienced trainee officers/staff who are still in their probation period to do the verification & processing of loan applications! These newly recruited staff members are no way equipped to handle these highly fraud-prone functions. They are also not supposed to do the processing of loan applications at car showrooms, as per bank’s rules & procedures! All these have been done as eyewash to cleverly bypass bank’s procedures.
As a consequence of these dubious activities, a few innocent newly recruited staff members will get falsely implicated, where as some habitually corrupt senior official like Chanchal Mazumdar will go scot-free.
Here it may be mentioned that offices of this Chanchal Mazumdar and CGM, Kolkata Circle are located on adjacent floors at Samriddhi Bhawan, Kolkata. Some genuine and loyal customers of the Bank have already reported these incidents to Shri Surinder Kumar, CGM. But no corrective action has been initiated by Circle CGM. Thus the integrity of Shri Surinder Kumar, who is about to retire in November, 2012 is not beyond doubt.
Chanchal Mazumdar along with a few of his accomplices at MPST, Jeevan Deep, Kolkata (of the like of one A.Singh) regularly inflates the loan amount, and earns a commission from dealers on the inflated portion.
These activities spread a bad message about SBI, among its customers and consequently market share of SBI is diminishing in the various personal loan segments.
Another accomplice/agent of Shri Chanchal Mazumdar posted at LHO Kolkata is Sri [censored]angshu Shekhar Chakravarty. He was engaged by Shri Mazumdar to verbally communicate with trainee officers. During the period of 17th & 18th September, 2012 all the 33 new recruits had received calls from one Vodafone Number ([protected]) for so called training at Car Showrooms for a few days! All the calls were made after or before office hours which can be easily verified from call records. During the course of conversation over phone this SS Chakravarty, had always avoided the actual purpose of this deployment and also denied to issue any written communication.
All these turn of events are self-revealing in nature. A vicious gang is operating at LHO Kolkata for eventual benefit of a few dishonest car dealers, at the cost of the bank and its customers. This gang in now trying to implicate a few new recruits (totally unaware of these activities) in their crime.
Lastly, a few of these young staff members of SBI have received threats from rival car dealers, which has caused fear and anxiety apart from grave security issues. Safety concern of young recruits was communicated to circle management, but no action has since been taken.
In terms of bank’s rules & regulations Probationers should be posted at Branches and not car showrooms. In the best interest of the bank and also of the new recruits, immediately return all the 33 PO/TOs to their respective branches. Also activate the Circle Management at LHO Kolkata, to keep a close watch on the activities of individuals like Chanchal Mazumdar & SS Chakravarty.
Since, security concern is paramount and also chances of perpetration of fraud is high, stern legal measures will be initiated against the bank, if no action is initiated at the earliest.
Yours faithfully,
Md. K. Ali
Howrah ZO
SBI Bengal Circle.
Copy to:
The Governor, RBI
The Central Vigilance Commissioner, CVC New Delhi,
The Commissioner of Police, Kolkata.
The Secretary, Department of Financial Services
State Bank of India
State Bank Bhavan
Madame Cama Road
Mumbai- 400021.
Dt: 25.9.2012
Respected Sir,
FRAUD PERPETRATED BY AGM(PBBU), LHO KOLKATA IN CONNIVANCE WITH CGM, KOLKATA CIRCLE
It may be reminded to you, that CGM Kolkata Circle, Sri Surinder Kumar & CDO Sri MV Narayana are both on the verge of retirement. So, they are now least bothered about the functioning of the LHO.
Now a few top officials like Sri. Chanchal Kumar Mazumdar, AGM(PBBU) taking advantage of this lack of effective supervision, has resorted to various corrupt practises. Sri Mazumdar, is quite well known in the circle for his fondness of receiving various favours from a few car dealers in and around Kolkata. It is beyond any logic that on what consideration, such a person of doubtful integrity was chosen by Circle Management, to head such a sensitive department like Personal Banking.
Recently (for last 5 days), this Chanchal Mazumdar, has sought help of around 33 Trainee Officers & Probationary Officers, for so-called sourcing & scrutinizing loan applications, from a few selected car dealers. Now, this entire process has been conducted WITHOUT ANY WRITTEN COMMUNICATION WHATSOEVER !
It may be referred to that very recently one Chief Manager at MPST, JeevanDeep, Kolkata was charge sheeted, on account of fraud pertaining to car loans. It needs to be immediately investigated that whose interest it serves by this VERBAL DEPLOYMENT of 33 Trainee Officers & Probationary Officers.
It has come to light in course of our dealings with car dealers that the modus operandi of this Chanchal Mazumdar is as follows:
In collusion with a few dishonest car dealers, this Chanchal Mazumdar coerces a few staff members at MPST, Jeevan Deep to fraudulently draw loans on vehicles purchased by customers on cash payment after generating fake invoices using engine & chassis numbers and insurance policies of the already sold vehicles and getting them registered with Regional Transport Authority using fake addresses and photographs.
Now, Chanchal Mazumdar has entrusted a few inexperienced trainee officers/staff who are still in their probation period to do the verification & processing of loan applications! These newly recruited staff members are no way equipped to handle these highly fraud-prone functions. They are also not supposed to do the processing of loan applications at car showrooms, as per bank’s rules & procedures! All these have been done as eyewash to cleverly bypass bank’s procedures.
As a consequence of these dubious activities, a few innocent newly recruited staff members will get falsely implicated, where as some habitually corrupt senior official like Chanchal Mazumdar will go scot-free.
Here it may be mentioned that offices of this Chanchal Mazumdar and CGM, Kolkata Circle are located on adjacent floors at Samriddhi Bhawan, Kolkata. Some genuine and loyal customers of the Bank have already reported these incidents to Shri Surinder Kumar, CGM. But no corrective action has been initiated by Circle CGM. Thus the integrity of Shri Surinder Kumar, who is about to retire in November, 2012 is not beyond doubt.
Chanchal Mazumdar along with a few of his accomplices at MPST, Jeevan Deep, Kolkata (of the like of one A.Singh) regularly inflates the loan amount, and earns a commission from dealers on the inflated portion.
These activities spread a bad message about SBI, among its customers and consequently market share of SBI is diminishing in the various personal loan segments.
Another accomplice/agent of Shri Chanchal Mazumdar posted at LHO Kolkata is Sri [censored]angshu Shekhar Chakravarty. He was engaged by Shri Mazumdar to verbally communicate with trainee officers. During the period of 17th & 18th September, 2012 all the 33 new recruits had received calls from one Vodafone Number ([protected]) for so called training at Car Showrooms for a few days! All the calls were made after or before office hours which can be easily verified from call records. During the course of conversation over phone this SS Chakravarty, had always avoided the actual purpose of this deployment and also denied to issue any written communication.
All these turn of events are self-revealing in nature. A vicious gang is operating at LHO Kolkata for eventual benefit of a few dishonest car dealers, at the cost of the bank and its customers. This gang in now trying to implicate a few new recruits (totally unaware of these activities) in their crime.
Lastly, a few of these young staff members of SBI have received threats from rival car dealers, which has caused fear and anxiety apart from grave security issues. Safety concern of young recruits was communicated to circle management, but no action has since been taken.
In terms of bank’s rules & regulations Probationers should be posted at Branches and not car showrooms. In the best interest of the bank and also of the new recruits, immediately return all the 33 PO/TOs to their respective branches. Also activate the Circle Management at LHO Kolkata, to keep a close watch on the activities of individuals like Chanchal Mazumdar & SS Chakravarty.
Since, security concern is paramount and also chances of perpetration of fraud is high, stern legal measures will be initiated against the bank, if no action is initiated at the earliest.
Yours faithfully,
Md. K. Ali
Howrah ZO
SBI Bengal Circle.
Copy to:
The Governor, RBI
The Central Vigilance Commissioner, CVC New Delhi,
The Commissioner of Police, Kolkata.
The Secretary, Department of Financial Services
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State Bank of India — Delay in processing
My complaint is regarding transfering accounts to SBI,koturpuram, Chennai from Coimbatore. ICICI or IOB takes a maximum of 3 to 5 days for account transfer while SBI, kotturpuram takes nearly 40 days for transfering an account from Coimbatore to Chennai. The lady there doesnt guide people properly. we are seeing this behaviour for past four months. If this is not rectified, customers will be forced to look on private banks, etc.