[Resolved]  ShopClues — very unhelpful and pathetic responses

Address:

Mumbai City, Maharashtra

-----Original Message-----
From: Mayu © 2012!! <[protected]@aol.com>
To: support+id473839 <support+[protected]@shopcluescom.zendesk.com>
Sent: Wed, Oct 16, 2013 1:06 pm
Subject: Fwd: [ShopClues.com] Re: Return requested for ShopClues order 7058501


please reply ASAP
as not willing to wait anymore

-----Original Message-----
From: Mayu © 2013 <[protected]@aol.com>
To: ShopClues.com <support+[protected]@shopcluescom.zendesk.com>; ShopClues.com <support+[protected]@shopcluescom.zendesk.com>; ShopClues.com <support+[protected]@shopcluescom.zendesk.com>; ShopClues.com <support+[protected]@shopcluescom.zendesk.com>
Sent: Wed, Oct 16, 2013 1:28 am
Subject: Re: [ShopClues.com] Re: Return requested for ShopClues order 7058501

sorry but not willing to wait for replacement anymore as all the excitement for new phone is gone because of this Delay. Just want to cancel my order and want refund. I've had enough and dont want any relation wid shopclues anymore
cancel my order and initiate a refund please

Sent from Samsung Mobile
sorry but not willing to wait for replacement anymore as all the excitement for
new phone is gone because of this Delay. Just want to cancel my order and want
refund. I've had enough and dont want any relation wid shopclues anymore
cancel my order and initiate a refund please

Sent from Samsung Mobile


"ShopClues.com" <[protected]@shopcluescom.zendesk.com> wrote:


##- Please type your reply above this line -##

ShopClues Support, Oct 15 03:50 pm (IST):
Dear Customer,
Greetings from ShopClues.com
We regret for the inconvenience caused to you. Based on your concern, we have escalated your issue to our returns team and waiting for an update. As soon as we receive any information from them, we will be able to update you.
We appreciate your patience and understanding in this matter. If you have any further queries, feel free to contact our customer support team.
Always looking forward to serve you better.
Thanks & Regards,
Rishabh Sharma
Shopclues.com Customer Service
s::s

ShopClues Support, Oct 14 04:08 pm (IST):
Hello,
Greeting from ShopClues.com !!
We regret for the delay in addressing your concern. This is regarding the pick-up of your ShopClues order. Please be informed that the pick-up of the product has been arranged through Delhivery Courier Company.
The courier company representative will call and schedule the pick-up. Usually the pick-up happens in 6-7 business days but at time it might take more due to pick-up location and courier's availability.
Please ensure that the product is packed tight with all accessories, parts, warranty card and invoice.
Thank you for your cooperation.
Rishabh
ShopClues.com Support
s::s

Mayur, Oct 14 02:31 pm (IST):
I am realy upset with the kind of response getting from you guys
as i was informed by a manager that will be trying to expedite the replacement
when i called on friday i was told that the pick-up guy was on field and pick-up would be done that day itself
so even though i had many plans still i cancelled it and did stay at home
I gave you guys a second chance also by waiting till saturday
still no on turned up
when i called today i was asked to wait till End of day or till tomorrow
to which i am very unhappy
and also i get mailers from you to recommend friends to earn some points
but the fact is that i dont want any of my friends to go thru this hassle that your company is giving
So many problems with this company
I dont know how you will be having happy customers
only customers who get good product in cheaper rates are happy
but if someone is calling you guys and if an SLA is given then he is sure shot disappointed with it...

Looking forward for a Reply and not an Auto Generated reply

Regards
Mayur Gaikwad
[protected]
-----Original Message-----
From: Mayu © 2012!! <[protected]@aol.com>
To: support+id473839 <support+[protected]@shopcluescom.zendesk.com>
Sent: Fri, Oct 11, 2013 2:35 pm
Subject: Re: [ShopClues.com] Re: Return requested for ShopClues order 7058501

Are you guys playing with me as this same information as provided on 8th of oct
even after 3 days you are saying that it would be 6-7 days
and also that at times it make be delayed..

:(
Dont want to be blunt and rude
but please get the companies policy changed or in coming future no one will be with you guys
as its really very annoying to me at this point of time
also wanted to know how to take it further in a legal way..
-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Fri, Oct 11, 2013 2:25 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501

ShopClues Support, Oct 11 03:47 pm (IST):
Dear Customer,
Thank you for contacting ShopClues.com.
As discussed we have arranged the pick-up for your return request through Delhivery . Our courier partner will contact you to get the product picked up within the next 6-7 business days.
Please ensure that the product is packed tightly with all accessories, parts, warranty card and invoice.
We will contact you once we receive the product to update you on the status, alternately you can track your return status at http://www.shopclues.com/trackorder
Here is another useful link to get further answers to your questions:
- http://www.shopclues.com/return-or-replacement.html
Thank you for your patience.
Krishna Tamang
ShopClues Support

Mayur, Oct 11 02:35 pm (IST):
Are you guys playing with me as this same information as provided on 8th of oct
even after 3 days you are saying that it would be 6-7 days
and also that at times it make be delayed..

:(
Dont want to be blunt and rude
but please get the companies policy changed or in coming future no one will be with you guys
as its really very annoying to me at this point of time
also wanted to know how to take it further in a legal way..
-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Fri, Oct 11, 2013 2:25 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501

ShopClues Support, Oct 11 02:25 pm (IST):
Hello,
Greeting from ShopClues.com !!
We regret for the delay in addressing your concern. This is regarding the pick-up of your ShopClues order. Please be informed that the pick-up of the product has been arranged through Delhivery Courier Company.
The courier company representative will call and schedule the pick-up. Usually the pick-up happens in 6-7 business days but at time it might take more due to pick-up location and courier's availability.
Please ensure that the product is packed tight with all accessories, parts, warranty card and invoice.
Thank you for your cooperation.
Nupur
ShopClues.com Support
s::s

Mayur, Oct 11 02:12 pm (IST):
sorry but whatever solution u have please communicate thru this forum as its 14 days now and still pick-up is nt done
very unhelpful reps in your cust service - 7058501
will never ever come again to this company or recommend anyone
at a point after speaking with manager - liton i thought something would be done in 3-4 days
but called today and got to know that as pick-up is initiated on priority
after that when they receive the product then they will create a new order with a new order num and normal SLA
which is totally unacceptable..
its better if a place a new request now itself on anyother website like flipkart as they deliver within 2-3 days and no issues
very old cust with flipkart and never had such a poor experience
if shopclues cant take the proper responsibilities of the product and make sure cust experience is not hampered
so why to have so many merchants..
very unhappy with the kind of treatement i am getting from shopclues
also i placed request on 23rd
hoping that will be able to use the phone before navratri
which is almost done
and still no phone to use
even on shopclues itself the prices for samsung galaxy grand duos have dropped extremely
anyway i have paid 1200 extra
as per the price now
still i have to wait so long
and even i have to call them again and again
which costs a lot of money
I[censored] would like to hear more from me about the experience then please contact me on the number given below

Regards
Mayur Gaikwad
[protected]
-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Tue, Oct 8, 2013 4:35 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501

ShopClues Support, Oct 08 04:35 pm (IST):
Dear Customer,
Thank you for contacting ShopClues.com.
We apologize for the inconvenience caused. Based on your concern, we are arranging the pickup for replacement and will be coordinating with our courier partners regarding the same within the next 24 hours.
Our courier partner will contact you to arrange the pick up within the next 6-7 business days.
To expedite the process, we would like to request you to label the package with the following address and hand it to the courier partner.
To,
Clues Network (P) Limited
Plot Number- 648, Bijwasan,
New Delhi - 110061
Phone: 011 – 28063316 – 15
We will contact you once we receive the product to update you on the status, alternately you can track your return status at www.shopclues.com/trackorder
Here is another useful link to get further answers to your questions:
http://www.shopclues.com/return-or-replacement.html
Thank you for your patience.
Aarti Behl,
Team ShopClues
s::s

Ritika, Oct 08 01:15 pm (IST):
Hello,
Thank you for contacting ShopClues.com.
We sincerely understand your concern and regret for the delay in providing you the resolution for your concern. We are coordinating with the Merchant regarding your concern. However it will take some time. Please be assured that your case is taken care on priority.
We appreciate your understanding in this matter.
Thanks,
Ritika -Shopclues.com Customer Service

Mayur, Oct 08 12:29 am (IST):
Hi,
Please let me know when i will get the new device
I need to know the exact date
as i am not happy with your company and also at the same time i am very very upset with the way you guys are delaying
looking forward for a reply soon
as it takes 2 days for you to reply and to complete a conversation it will take weeks

:( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :(

-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Mon, Oct 7, 2013 3:31 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501

ShopClues Support, Oct 07 03:31 pm (IST):
Dear Customer,
Thank you for contacting ShopClues.com.
We sincerely understand your concern and regret for the delay in providing you the resolution for your concern. We are coordinating with the Merchant regarding your concern. However it will take some time. Please be assured that your case is taken care on priority.
We appreciate your understanding in this matter.
Thanks,
Aarti Behl,
Shopclues.com Customer Service
s::s

Mayur, Oct 05 10:52 am (IST):
PLEASE GET IT DONE ASAP
AS I AM GETTING VERY FRUSTRATED BY CALLING U GUYS AGAIN AND AGAIN AND WASTING AROUND 125RS ON CALLS..
sERIOUSLY VERY UPSET AND FEEL LIKE CANCELLING

REGARDS
MAYUR GA IKWAD
[protected]

- ----Original Message-----
F rom: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To : Mayur <[protected]@aol.com>
Se nt: Fr i, Oct 4, 2013 7:56 pm
Sub ject: [ShopClues.com] Re: Return requested for ShopClues order 7058501
Attachment(s)
DSCN0597.JPG
DSCN0616.JPG
DSCN0617.JPG
DSCN0618.JPG

ShopClues Support, Oct 04 07:56 pm (IST):
Hello,
Greetings from Shocplues.com!
Based on your concern we would like to request you to send us image of the product showing the scratches. Kindly share us clear image so that matter could be resolved.
We appreciate your patience and understanding in this matter. If you have any further concern or queries, please feel free to contact our customer support team, and we'll be happy to assist you further.
Seeking your co-operation.
Thanks & Regards,
Supratim -Shopclues.com Customer Service
S::s

ShopClues Support, Oct 03 02:59 pm (IST):
Hello,
Thank you for contacting ShopClues.com.
Your request has been forwarded to the merchant and we will try our best to get you a resolution within the next 3-4 days. Please be assured that ShopClues.com always protects your interest and we will be expediting your request.
However, some times our response may get delayed due to the nature of the issue or availability of the merchant.
Here is a useful link to get further answers to your questions:
http://www.shopclues.com/return-or-replacement.html
Thank you for your patience.
Shikha
Team ShopClues

Mayur, Oct 03 09:45 am (IST):
please at least reply
as its more than 3 days now
and no confirmation till now
phone support is not helpful at all..
also check the images sent

Regards
Mayur Gaikwad
-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Sat, Sep 28, 2013 10:55 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501
Attachment(s)
[protected].41.17.jpg

Ritika, Oct 01 02:24 pm (IST):
Hello,
Greetings from Shopclues.com
Based on your concern, we would like to inform you that kindly provide us the snapshot of the delivered product which shows the scrates so that we can process further.
We appreciate your patience and understanding in this matter. If you have any further concern or queries, please feel free to contact our customer support team, and we'll be happy to assist you further.

Seeking your co-operation.
Thanks & Regards,
Ritika –Team Shopclues
s::s

Mayur, Oct 01 10:46 am (IST):
Just wanted to confirm that when will i be receiving the replacement as i am not getting any replay from help line no.
-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Sat, Sep 28, 2013 10:55 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501

Mayur, Sep 29 12:42 am (IST):
Thanks and plz try to prepare an invoice on or before 30th Sep.
-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Sat, Sep 28, 2013 10:55 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501

Shopclues Support, Sep 28 10:55 pm (IST):
Hello,
Thank you for contacting ShopClues.com.
Your request has been forwarded to the merchant and we will try our best to get you a resolution within the next 3-4 days. Please be assured that ShopClues.com always protects your interest and we will be expediting your request.
However, some times our response may get delayed due to the nature of the issue or availability of the merchant.
Here is a useful link to get further answers to your questions:
http://www.shopclues.com/return-or-replacement.html
Thank you for your patience.
Wasim
Team ShopClues

Mayur, Sep 28 06:18 pm (IST):
sorry to say this but the seal is open
even if i send the image what would be verified
it could also be said that we opened it and then took a picture
Please i dont want to get in all this as its wasting my time and also yours
i just need a good device which is sealed pack
and if possible i need the invoice to be generated before 30th as i also want to avail the redemption program..
if i would not get this then there is no point in hurry
as price for grand is going down day by day
you can check the link below

http://www.mysmartprice.com/mobile/samsung-galaxy-grand-duos-msp2485

then i may go for some better deal where i dont have to go through these things
first experience with you was good
then after that its unacceptable
Requesting you to kindly look into this ASAP
as just have 2 days to avail the redemption offer

Regards
Mayur Gaikwad
[protected]

-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Sat, Sep 28, 2013 1:13 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501

ShopClues Support, Sep 28 01:13 pm (IST):
Hello
Greetings from shopclues.com
We sincerely apologize for the inconvenience caused to you.Based on your concern we would like to inform you that kindly provide us the clear images of the product which you receive so that we can cross check and proceed further .
We appreciate patience and understanding in this matter. You are always a valued customer to us, and we are looking forward to serve you better. If you have any further concern or queries, please feel free to contact our customer support team, and we'll be happy to assist you further.
Thanks & Regards
Shikha Team shopclues
s::s

Mayur, Sep 28 12:30 pm (IST):
Comment: Hi got the Samsung phone but the seal is broken..
So i am not comfortable using it
also on the screen guard there are scratches which is not acceptable with a new phone..
Also got the delivery for the other phone which is quiet good..
Please look i
znto it and get the exchange done ASAP as if the invoice is dated till 30th september then i can avail the samsung brand redemption offer. or i will have to bear a loss of 2250 /-
Regards,
Mayur Gaikwad
[protected]
Order Number: 7058501
Return Number: 89249
Product: Samsung Galaxy Grand Duos (GT-I9082) with 2 Flip Covers
Reason: Other
Action: Replace item
_._



Cheers,
ShopClues Support Team.

Message-Id:W9HB4YES_525d1709d9eee_de63fafbc8c67c424557af_sprut
##- Please type your reply above this line -##

ShopClues Support, Oct 15 03:50 pm (IST):
Dear Customer,

Greetings from ShopClues.com

We regret for the inconvenience caused to you. Based on your concern, we have
escalated your issue to our returns team and waiting for an update. As soon as
we receive any information from them, we will be able to update you.

We appreciate your patience and understanding in this matter. If you have any
further queries, feel free to contact our customer support team.

Always looking forward to serve you better.

Thanks & Regards,
Rishabh Sharma
Shopclues.com Customer Service
s::s


ShopClues Support, Oct 14 04:08 pm (IST):
Hello,

Greeting from ShopClues.com !!

We regret for the delay in addressing your concern. This is regarding the
pick-up of your ShopClues order. Please be informed that the pick-up of the
product has been arranged through Delhivery Courier Company.

The courier company representative will call and schedule the pick-up. Usually
the pick-up happens in 6-7 business days but at time it might take more due to
pick-up location and courier's availability.

Please ensure that the product is packed tight with all accessories, parts,
warranty card and invoice.

Thank you for your cooperation.
Rishabh
ShopClues.com Support
s::s


Mayur, Oct 14 02:31 pm (IST):
I am realy upset with the kind of response getting from you guys
as i was informed by a manager that will be trying to expedite the replacement
when i called on friday i was told that the pick-up guy was on field and pick-up
would be done that day itself
so even though i had many plans still i cancelled it and did stay at home
I gave you guys a second chance also by waiting till saturday
still no on turned up
when i called today i was asked to wait till End of day or till tomorrow
to which i am very unhappy
and also i get mailers from you to recommend friends to earn some points
but the fact is that i dont want any of my friends to go thru this hassle that
your company is giving
So many problems with this company
I dont know how you will be having happy customers
only customers who get good product in cheaper rates are happy
but if someone is calling you guys and if an SLA is given then he is sure shot
disappointed with it...


Looking forward for a Reply and not an Auto Generated reply


Regards
Mayur Gaikwad
[protected]

-----Original Message-----
From: Mayu © 2012!! <[protected]@aol.com>
To: support+id473839 <support+[protected]@shopcluescom.zendesk.com>
Sent: Fri, Oct 11, 2013 2:35 pm
Subject: Re: [ShopClues.com] Re: Return requested for ShopClues order 7058501


Are you guys playing with me as this same information as provided on 8th of oct
even after 3 days you are saying that it would be 6-7 days
and also that at times it make be delayed..


:(
Dont want to be blunt and rude
but please get the companies policy changed or in coming future no one will be
with you guys
as its really very annoying to me at this point of time
also wanted to know how to take it further in a legal way..

-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Fri, Oct 11, 2013 2:25 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501


ShopClues Support, Oct 11 03:47 pm (IST):
Dear Customer,

Thank you for contacting ShopClues.com.

As discussed we have arranged the pick-up for your return request through
Delhivery . Our courier partner will contact you to get the product picked up
within the next 6-7 business days.

Please ensure that the product is packed tightly with all accessories, parts,
warranty card and invoice.

We will contact you once we receive the product to update you on the status,
alternately you can track your return status at http://www.shopclues.com/trackorder

Here is another useful link to get further answers to your questions:

- http://www.shopclues.com/return-or-replacement.html

Thank you for your patience.
Krishna Tamang
ShopClues Support


Mayur, Oct 11 02:35 pm (IST):
Are you guys playing with me as this same information as provided on 8th of oct
even after 3 days you are saying that it would be 6-7 days
and also that at times it make be delayed..


:(
Dont want to be blunt and rude
but please get the companies policy changed or in coming future no one will be
with you guys
as its really very annoying to me at this point of time
also wanted to know how to take it further in a legal way..

-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Fri, Oct 11, 2013 2:25 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501


ShopClues Support, Oct 11 02:25 pm (IST):
Hello,

Greeting from ShopClues.com !!

We regret for the delay in addressing your concern. This is regarding the
pick-up of your ShopClues order. Please be informed that the pick-up of the
product has been arranged through Delhivery Courier Company.

The courier company representative will call and schedule the pick-up. Usually
the pick-up happens in 6-7 business days but at time it might take more due to
pick-up location and courier's availability.

Please ensure that the product is packed tight with all accessories, parts,
warranty card and invoice.

Thank you for your cooperation.
Nupur
ShopClues.com Support
s::s


Mayur, Oct 11 02:12 pm (IST):
sorry but whatever solution u have please communicate thru this forum as its 14
days now and still pick-up is nt done
very unhelpful reps in your cust service - 7058501
will never ever come again to this company or recommend anyone
at a point after speaking with manager - liton i thought something would be done
in 3-4 days
but called today and got to know that as pick-up is initiated on priority
after that when they receive the product then they will create a new order with
a new order num and normal SLA
which is totally unacceptable..
its better if a place a new request now itself on anyother website like flipkart
as they deliver within 2-3 days and no issues
very old cust with flipkart and never had such a poor experience
if shopclues cant take the proper responsibilities of the product and make sure
cust experience is not hampered
so why to have so many merchants..
very unhappy with the kind of treatement i am getting from shopclues
also i placed request on 23rd
hoping that will be able to use the phone before navratri
which is almost done
and still no phone to use
even on shopclues itself the prices for samsung galaxy grand duos have dropped
extremely
anyway i have paid 1200 extra
as per the price now
still i have to wait so long
and even i have to call them again and again
which costs a lot of money
I[censored] would like to hear more from me about the experience then please contact me
on the number given below


Regards
Mayur Gaikwad
[protected]

-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Tue, Oct 8, 2013 4:35 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501


ShopClues Support, Oct 08 04:35 pm (IST):
Dear Customer,

Thank you for contacting ShopClues.com.

We apologize for the inconvenience caused. Based on your concern, we are
arranging the pickup for replacement and will be coordinating with our courier
partners regarding the same within the next 24 hours.

Our courier partner will contact you to arrange the pick up within the next 6-7
business days.
To expedite the process, we would like to request you to label the package with
the following address and hand it to the courier partner.
To,
Clues Network (P) Limited
Plot Number- 648, Bijwasan,
New Delhi - 110061
Phone: 011 – 28063316 – 15

We will contact you once we receive the product to update you on the status,
alternately you can track your return status at www.shopclues.com/trackorder

Here is another useful link to get further answers to your questions:
http://www.shopclues.com/return-or-replacement.html

Thank you for your patience.
Aarti Behl,
Team ShopClues

s::s


Ritika, Oct 08 01:15 pm (IST):
Hello,

Thank you for contacting ShopClues.com.

We sincerely understand your concern and regret for the delay in providing you
the resolution for your concern. We are coordinating with the Merchant regarding
your concern. However it will take some time. Please be assured that your case
is taken care on priority.

We appreciate your understanding in this matter.

Thanks,
Ritika -Shopclues.com Customer Service


Mayur, Oct 08 12:29 am (IST):
Hi,
Please let me know when i will get the new device
I need to know the exact date
as i am not happy with your company and also at the same time i am very very
upset with the way you guys are delaying
looking forward for a reply soon
as it takes 2 days for you to reply and to complete a conversation it will take
weeks


:( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :(


-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Mon, Oct 7, 2013 3:31 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501


ShopClues Support, Oct 07 03:31 pm (IST):
Dear Customer,

Thank you for contacting ShopClues.com.

We sincerely understand your concern and regret for the delay in providing you
the resolution for your concern. We are coordinating with the Merchant regarding
your concern. However it will take some time. Please be assured that your case
is taken care on priority.

We appreciate your understanding in this matter.

Thanks,
Aarti Behl,
Shopclues.com Customer Service

s::s


Mayur, Oct 05 10:52 am (IST):
PLEASE GET IT DONE ASAP
AS I AM GETTING VERY FRUSTRATED BY CALLING U GUYS AGAIN AND AGAIN AND WASTING
AROUND 125RS ON CALLS..
sERIOUSLY VERY UPSET AND FEEL LIKE CANCELLING


REGARDS
MAYUR GA IKWAD
[protected]


- ----Original Message-----
F rom: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To : Mayur <[protected]@aol.com>
Se nt: Fr i, Oct 4, 2013 7:56 pm
Sub ject: [ShopClues.com] Re: Return requested for ShopClues order 7058501

Attachment(s)
DSCN0597.JPG
DSCN0616.JPG
DSCN0617.JPG
DSCN0618.JPG


ShopClues Support, Oct 04 07:56 pm (IST):
Hello,

Greetings from Shocplues.com!

Based on your concern we would like to request you to send us image of the
product showing the scratches. Kindly share us clear image so that matter could
be resolved.

We appreciate your patience and understanding in this matter. If you have any
further concern or queries, please feel free to contact our customer support
team, and we'll be happy to assist you further.

Seeking your co-operation.

Thanks & Regards,

Supratim -Shopclues.com Customer Service

S::s


ShopClues Support, Oct 03 02:59 pm (IST):
Hello,

Thank you for contacting ShopClues.com.

Your request has been forwarded to the merchant and we will try our best to get
you a resolution within the next 3-4 days. Please be assured that ShopClues.com
always protects your interest and we will be expediting your request.
However, some times our response may get delayed due to the nature of the issue
or availability of the merchant.

Here is a useful link to get further answers to your questions:
http://www.shopclues.com/return-or-replacement.html

Thank you for your patience.
Shikha
Team ShopClues


Mayur, Oct 03 09:45 am (IST):
please at least reply
as its more than 3 days now
and no confirmation till now
phone support is not helpful at all..
also check the images sent


Regards
Mayur Gaikwad

-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Sat, Sep 28, 2013 10:55 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501

Attachment(s)
[protected].41.17.jpg


Ritika, Oct 01 02:24 pm (IST):
Hello,

Greetings from Shopclues.com

Based on your concern, we would like to inform you that kindly provide us the
snapshot of the delivered product which shows the scrates so that we can process
further.

We appreciate your patience and understanding in this matter. If you have any
further concern or queries, please feel free to contact our customer support
team, and we'll be happy to assist you further.


Seeking your co-operation.

Thanks & Regards,
Ritika –Team Shopclues

s::s


Mayur, Oct 01 10:46 am (IST):
Just wanted to confirm that when will i be receiving the replacement as i am not
getting any replay from help line no.

-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Sat, Sep 28, 2013 10:55 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501


Mayur, Sep 29 12:42 am (IST):
Thanks and plz try to prepare an invoice on or before 30th Sep.

-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Sat, Sep 28, 2013 10:55 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501


Shopclues Support, Sep 28 10:55 pm (IST):
Hello,

Thank you for contacting ShopClues.com.

Your request has been forwarded to the merchant and we will try our best to get
you a resolution within the next 3-4 days. Please be assured that ShopClues.com
always protects your interest and we will be expediting your request.
However, some times our response may get delayed due to the nature of the issue
or availability of the merchant.

Here is a useful link to get further answers to your questions:
http://www.shopclues.com/return-or-replacement.html

Thank you for your patience.
Wasim
Team ShopClues


Mayur, Sep 28 06:18 pm (IST):
sorry to say this but the seal is open
even if i send the image what would be verified
it could also be said that we opened it and then took a picture
Please i dont want to get in all this as its wasting my time and also yours
i just need a good device which is sealed pack
and if possible i need the invoice to be generated before 30th as i also want to
avail the redemption program..
if i would not get this then there is no point in hurry
as price for grand is going down day by day
you can check the link below


http://www.mysmartprice.com/mobile/samsung-galaxy-grand-duos-msp2485


then i may go for some better deal where i dont have to go through these things
first experience with you was good
then after that its unacceptable
Requesting you to kindly look into this ASAP
as just have 2 days to avail the redemption offer


Regards
Mayur Gaikwad
[protected]


-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Sat, Sep 28, 2013 1:13 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501


ShopClues Support, Sep 28 01:13 pm (IST):
Hello

Greetings from shopclues.com

We sincerely apologize for the inconvenience caused to you.Based on your concern
we would like to inform you that kindly provide us the clear images of the
product which you receive so that we can cross check and proceed further .

We appreciate patience and understanding in this matter. You are always a valued
customer to us, and we are looking forward to serve you better. If you have any
further concern or queries, please feel free to contact our customer support
team, and we'll be happy to assist you further.

Thanks & Regards
Shikha Team shopclues
s::s


Mayur, Sep 28 12:30 pm (IST):
Comment: Hi got the Samsung phone but the seal is broken..
So i am not comfortable using it
also on the screen guard there are scratches which is not acceptable with a new
phone..
Also got the delivery for the other phone which is quiet good..

Please look i
znto it and get the exchange done ASAP as if the invoice is dated till 30th
september then i can avail the samsung brand redemption offer. or i will have to
bear a loss of 2250 /-

Regards,
Mayur Gaikwad
[protected]
Order Number: 7058501
Return Number: 89249
Product: Samsung Galaxy Grand Duos (GT-I9082) with 2 Flip Covers
Reason: Other
Action: Replace item
_._




Cheers,
ShopClues Support Team.

Message-Id:W9HB4YES_525d1709d9eee_de63fafbc8c67c424557af_sprut