[Resolved]  Maruti Suzuki Private Limited / New Zen Estilo — MANUFACTURING DEFECT

Address:

Katni, Madhya Pradesh

General Manager (Sales)
Maruti Suzuki,
Gurgaon

Dear Sirs,

THIS IS THE RE-SUBMISSION OF COMPLAINT THAT I HAD PREVIOUSLY SUBMITTED
FOR MY CAR'S MANUFACTURING PROBLEM.
I WISH THIS TIME I GET ANY RESPONSE FROM YOUR SIDE.
I have purchased New Zen Estillo in sept-2009. The engine of my car got seized in aug2010. As per the dealers investigation there was some hitting of stone in the sump of the engine due to which the engine got seized. I want to know that the new K series engine of your new car so delicate that with the mere hitting of the stone impact, the sump gets damaged? Due to this my car had to be under repair since last 20 days. Your dealer has told me that in this case they are helpless & I had to get the vehicle attended on my own which I have done. What precaution has been taken to safe guard the engine from getting damaged on Indian conditions? From the day I purchased this new car (against the exchange offer) I had been facing the problem of pickup, average fuel consumption for which I had not received any suitable response from your dealer (M/S Shubh Motors)

Sir, I am a customer of Maruti suzuki from last eight years. This type of problem I had not faced with may maruti 800 car.

Sir as your firm is an international ISO organization, this type of the engine problems brings black spots on your organization. I had got attached to your products seeing your International status & reliability & preferred your products against the other similar products (cars).

Sir it is humbly requested to kindly look into this and do much needful by giving me suitable justice as per the fame of your organization.


P.C.BHATNAGAR
H-4, Gopal Nagar,
Dubey colony,
Katni-483501