Sify — Pathetic customer service

This is the gist of my complaint, which I have sent to Sify Customercare as well. lets see how they respond:-
Hi,
This is with reference to the sify broadband account which I hold with the user id adarsh_reecha. I would like to close this account as it is of no use to me with the broadband connection not working invariably for 5 days a month every month for past 4 month. The height of patience has been reached this time though, with my complaint registered in 29th July (a week ago) with reference number 7282494 being not serviced to as yet.

I have spent more than Rs 250/- and 2-3 hours of cumulative time in over 50 calls that I must have made to your customer service (which incidentally should get the most pathetic customer service in the world award) numbers both in Delhi and Chennai. Invariably the tape recorders that you call the customer service associates play back the recorded message of " Yes Sir, we understand how you must be feeling (I wish sub-human intelligent people could understand), and your complaint would be attended to in a minimum of 4 hours and a maximum of 12 hours."

Upon providing them with the fact that I have heard the same commentary umpteen number of times, the buffoons have the guts to provide an assurance that in you'd receive a call from our technical team ( does there exist such a team in Sify?) within a day (which hasn't happened as yet).

Further on asking for passing the call over to their supervisor ( a floor manager- I hope its not a sweeper), I am invariably told that he is taking another call ( wonder how many disgruntled customer calls they receive every day). In fact two CSA had the audacity to confirm that I'd receive a call from his managers named Prabhu (in Chennai) and another one whose mobile no. is [protected] in an hour's time. I am wondering whether these guys inhabit Earth (as their clocks seem to run too slow, since I haven't received these calls in 4 days).

Upon asking for the existence of an escalation mechanism, I am told there is none! ( now that was not a surprise, given its Satyam!!)

So given this wonderful experience that I have had over the last few days, I have decided to switch out of this connection. Given the pain afflicted on me, I'd rather like to publish my experiences with the world, and in fact I have managed to convince my fellow residents in the building to do the same.

Could you please confirm to me when could I receive the refund of my money, or do need to take a legal recourse for the same.

Regards
Adarsh Mishra