[Resolved] Snapdeal — Product not delivered even after 1 month and nobody responds | |||
Hi I bought JBL Headphones from snapdeal.com on 14th nov 2012, they said it would be shipped in 3 - 4 days, then they said since apologize saying it would take another couple of days. Then they stopped sending any communication. I called service centre, the person said we will give u a feedback latest in 1 day but no feedback. All the other communication i am attaching here. Even after me writing to them they send an automated email saying the product will be delivered. They have got a pathetic service and no sense. I have already paid for the headphones in a month advance. The money is already into there account and they dont care. They are using public's hard earned money . See Communication Below: Snapdeal, Dec 16 09:41 am (IST): Dear Ninad, Thank you for contacting Snapdeal.com. This is in reference to your order number[protected] which is getting delayed by a couple of days owing to an overwhelming response from valuable customers such as you. Please be assured that our endeavor is to ensure that your order reaches you at the earliest. We appreciate your support and patience in this regards. Thank you for your continued patronage. Please feel free to contact us for further assistance at our customer care number +[protected] or email at [protected]@snapdeal.com. Regards, Snapdeal Helpdesk [protected][protected][protected][protected][protected][protected]------ 1. India’s leading marketplace platform with more than 18 million subscribers 2. More than 5Lakh products from 4000+brands 3. Free shipping across India to over 4000 towns and cities 4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards [protected][protected][protected][protected][protected][protected]------ Visit Now: www.snapdeal.com Follow us on; http://www.facebook.com/SnapDeal, http://twitter.com/#!/search/snapdeal Ninad Bansode, Dec 15 07:49 pm (IST): I never thought the response from snapdeal.com would be so pathetic. And I dont think that snapdeal.com really cares about the customer. Even after escalating the matter still you are least bothered . You guys are not at all professional and I suggest you close down your business as you are not fit to be in such a service oriented industry. There are other people in the industry who are doing a far better job than you so why to waste your time and also the customers time. This is not a market driven by the Seller but a customer oriented market. As per my earlier request I am waiting for a the contact details of the concerned complaint handling officer in Snapdeal.com If in case I do not get a reply by tomorrow i.e[protected], I would not think twice before writing directly to the people in snapdeal.com whose ids are available on internet readily and I can do that as I dont care. Also I would take this case of mine to Consumer Court against snapdeal.com Ninad ________________________________ From: snapdeal support <[protected]@snapdeal.com> To: Ninad Bansode <ninad.[protected]@yahoo.com> Sent: Wednesday, December 12, 2012 9:35 AM Subject: SnapDeal Customer Support # 1383015 Re: Re: Your Snapdeal Order:[protected]ticket #1383015) Snapdeal, Dec 12 09:35 am (IST): Dear Ninad, Thank you for contacting Snapdeal.com. This email is in regards to your complaint for order number[protected] We express our sincere apologies for the inconvenience you may have experienced. We would like to inform you that your complaint has been forwarded to the concerned department so that they can investigate the matter and provide you with the best possible resolution on priority. Kindly note that you will also receive an update on your query in next 24-48 working hours. In case you do not get any response within the stipulated time, kindly get back to us so that we can check the matter at our end. Kindly note the below mentioned complaint number for your future reference. Complaint Number: 1403836 We would request you to please bear with us in the interim. Please feel free to contact us for further assistance at our customer care number +[protected] or email at [protected]@snapdeal.com. Regards, Snapdeal Helpdesk [protected][protected][protected][protected][protected][protected]------ 1. India’s leading marketplace platform with more than 18 million subscribers 2. More than 5Lakh products from 4000+brands 3. Free shipping across India to over 4000 towns and cities 4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards [protected][protected][protected][protected][protected][protected]------ Visit Now: www.snapdeal.com Follow us on; http://www.facebook.com/SnapDeal, http://twitter.com/#!/search/snapdeal Ninad Bansode, Dec 11 09:53 pm (IST): Hello, I need the Email ID or Contact Number of the concerned Nodal Officer or Complaint Handling Officer in Snapdeal.com. Yesterday in evening I called snapdeal.com to express my unhappiness towards not fulfulling my order. I was told that Iwould get a feed[censored] from snapdeal.com by email. Its 24 hrs now passed and still i havent got any reply or mail from snapdeal.com This is horrible service from snapdeal.com. I am utterly dis appointed with the service i have received from snapdeal.com. Just to save a couple of bugs i think i have made a big big blunder in ordering the headphones from snapdeal.com If snapdeal.com was not able to fulfill the order in the committed time why did it accept the order at first. Secondly its a month now i have ordered these items please tell me how many times have snapdeal.com on its own informed me about the order status. Also its that I have already paid for the head phones in advance and i think snapdeal .com is using these funds for its own purpose. I really have no words now to say. Just let me know the contact number of the concerned Complaint handling officer in snapdeal.com Ninad ________________________________ From: snapdeal support <[protected]@snapdeal.com> To: Ninad Bansode <ninad.[protected]@yahoo.com> Sent: Wednesday, December 5, 2012 12:01 PM Subject: SnapDeal Customer Support # 1383015 Re: Re: Your Snapdeal Order:[protected]ticket #1383015) Snapdeal, Dec 05 12:01 pm (IST): Dear Ninad, Thank you for contacting Snapdeal.com. This is in reference to your order number[protected] which is getting delayed by a couple of days owing to an overwhelming response from valuable customers such as yourself. Please be rest assured that our endeavor is to ensure that your order reaches you at the earliest. We appreciate your support and patience in this regards. Thank you for your continued patronage. Please feel free to contact us for further assistance at our customer care number +[protected] /[protected] or email at [protected]@snapdeal.com. Regards, Snapdeal Helpdesk [protected][protected][protected][protected][protected][protected]------ 1. India’s leading ecommerce platform with more than 17 million subscribers 2. More than 1Lakh products from 2500+brands 3. Free shipping across India to over 4000 towns and cities 4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards [protected][protected][protected][protected][protected][protected]------ Visit Now: www.snapdeal.com Follow us on; http://www.facebook.com/SnapDeal, http://twitter.com/#!/search/snapdeal Ninad Bansode, Dec 04 10:53 pm (IST): Hello, Can you tell me the status of the order. When will I get my JBL Tempo In Ear. You have stopped giving me the status of the order too. Is it necessary to always follow up for the material order. I have already paid for the JBL Tempo In Ear long back and it is now 20 days . I will be happy only if you would deliver the JBL Tempo In Ear at the earliest. Best Regards, Ninad ________________________________ From: Snapdeal.com <[protected]@snapdeal.com> To: ninad.[protected]@yahoo.com Sent: Friday, November 23, 2012 4:00 PM Subject: Your Snapdeal Order:[protected] Dear Customer This email is regarding your Order no[protected]. We regret to inform you that we are facing difficulty in fulfilling your order for the product JBL Tempo In-ear within the time we had committed to you. We would like to inform you that we would continue to make our best efforts to source for next 3-4 days. We request you to treat this incidence as an exception as we constantly strive to provide the best of service for our valued customers. Regards, Snapdeal Team Customer Service Team Phone:[protected] / +[protected] Email: [protected]@snapdeal.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 21 Comments | |||
Comments
Dear Mrs Arora,
I will appreciate if you please provide me your mobile number and the email-id that you gave while making payment by marking an email at [protected]@snapdeal.com. So that we can resolve your issue.
I will appreciate if you please provide me your mobile number and the email-id that you gave while making payment by marking an email at [protected]@snapdeal.com. So that we can resolve your issue.
Dear Ninad,
We sincerely apologize for the inconvenience caused to you. This is with regards to the order no[protected], Product- JBL Tempo In-ear Black. This is to inform you that due to an overwhelming response for the product it got out of stock at the vendor's end. This order has been cancelled from our end on 19th Dec 2012 and refund has been initiated for the same on 19th Dec 2012.
We are really very sorry once again.
Thanks & Regards
Snapdeal Team.
We sincerely apologize for the inconvenience caused to you. This is with regards to the order no[protected], Product- JBL Tempo In-ear Black. This is to inform you that due to an overwhelming response for the product it got out of stock at the vendor's end. This order has been cancelled from our end on 19th Dec 2012 and refund has been initiated for the same on 19th Dec 2012.
We are really very sorry once again.
Thanks & Regards
Snapdeal Team.
Request #2099580
faulty monitor received.
No response from snap deal.
The worst online vendor in india, they don't take responsibility of any fault, Helpdesk is pathetic and tell lies all the time.
I am struggling to find any nodal officer for snapdeal.
PLEASE NEVER USE SNAPDEAL. Please spread this message and shut this nonsense company asap.
deepak
0-[protected]
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faulty monitor received.
No response from snap deal.
The worst online vendor in india, they don't take responsibility of any fault, Helpdesk is pathetic and tell lies all the time.
I am struggling to find any nodal officer for snapdeal.
PLEASE NEVER USE SNAPDEAL. Please spread this message and shut this nonsense company asap.
deepak
0-[protected]
I ordered pre-workout supplement from Snapdeal and it came in solid form (it was supposed to be in powder form), they said they will arrange a pick up for the package and send another one. But it has been more 20 days since the order arraived and still no one came to pickup the package. Even after sending them multiple emails on "[protected]@snapdeal.com" they are not responding or arranging a pick-up. This is the worst customer service ever. I would never recommend Snapdeal.com to anyone, there are a lot of websites which offer same deals/products at similar cost.
order number [protected] and complaint number 2216655.
PLEASE NEVER USE SNAPDEAL.
Sandeep
[protected]
order number [protected] and complaint number 2216655.
PLEASE NEVER USE SNAPDEAL.
Sandeep
[protected]
my order on snap deal for a ben bag but i got it defected and hence i complaint on your site and one of your men came to my office my pickup my product pickup recept no is[protected]
but still i not get my product back or money back for same pl help to resolve my issue
Pushkar Arora
[protected]
but still i not get my product back or money back for same pl help to resolve my issue
Pushkar Arora
[protected]
Hi Team, I would like to highlight here that I purchased a Nokia Lumia handset 1320 from snap deal
on 18th April'2014. There was network issue with the handset since day
one. I tried to change sim cards and also got in touch with my mobile
operator for few days to check the network issue. The issue was with the
handset and I used the contact us option on the website and send
queries to snapdeal advising about the issue twice in last 5 -6 days but i dint got any revert via mail or phone. Now when I called snapdeal today they say that 7 days have passed and they cannot do anything. My question is, where are those queries that i sent to snap via links on the contact us option. Have they not received it? Or have they ignored it? After I called snap deal,
I was asked to be on hold by NEHA so that she can help me out with a
resolution, after keeping me on hold for about 2 minutes, call was
disconnected by them.
This is very bad experience with snap deal. I have purchased numerous products from flipkart but have not faced any issues with them till now.Also NEHA gave me mail id to send my query as [protected]@snapdeal.com which bounced back.
This is hell.Request you to kindly look into this on priority and get the handset replaced asap.
Regards, Piyush Kanwar[protected]
on 18th April'2014. There was network issue with the handset since day
one. I tried to change sim cards and also got in touch with my mobile
operator for few days to check the network issue. The issue was with the
handset and I used the contact us option on the website and send
queries to snapdeal advising about the issue twice in last 5 -6 days but i dint got any revert via mail or phone. Now when I called snapdeal today they say that 7 days have passed and they cannot do anything. My question is, where are those queries that i sent to snap via links on the contact us option. Have they not received it? Or have they ignored it? After I called snap deal,
I was asked to be on hold by NEHA so that she can help me out with a
resolution, after keeping me on hold for about 2 minutes, call was
disconnected by them.
This is very bad experience with snap deal. I have purchased numerous products from flipkart but have not faced any issues with them till now.Also NEHA gave me mail id to send my query as [protected]@snapdeal.com which bounced back.
This is hell.Request you to kindly look into this on priority and get the handset replaced asap.
Regards, Piyush Kanwar[protected]
Dear Piyush Kanwar,
We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Online Team
We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Online Team
same from my side also, I have written the complaint as shown below
Dear Sir, I have purchased the Sony Cybershot DSC- H300 from your snapdeal website. And my order ID is [protected], purchased in the last month and the product is defective and informed and returned picked up on 26.05.2014, Courier person delivered to you on 01.06.2014. Till to-date, I didn't got any confirmation mail, message or call from your end and I am regularly contacting customer care in this regard, and everytime they will saying that they require 48hrs for investigation. on 03.06.2014, I have also discussed the customer care supervisor and she mentioned that the product have been received on 01.06.2014, and she also mentioned that, the information will be updated within 24hrs. But, I didn't have any information even rightnow. Yesterday, I called the customer care executive, and she told me that the product will be dispatched today or status will be updated, but no communication from your end. Today, I called the customer care and asked for supervisor, and they told that the supervisor is busy and I informed that I will be waiting, but they disconnected the call and again I called up customer care executive then connected to supervisor, and she told that the product is still in the verification department and still required 48hrs for the status update.Is this feedback from your end be acceptable as if you are a customer? and your interest is only on the new sales? did you not be considered after sales service? or else this type of people you recruit? postal department is going delivery the product within 4 days but your courier person is going to deliver the product after 6 days and new product status is updated on regularly, but you are not updating the status of replacement product or refund.I want the feedback from you at the earliest possible.-- Heartfelt Thanks, Sridhar .K
Dear Sir, I have purchased the Sony Cybershot DSC- H300 from your snapdeal website. And my order ID is [protected], purchased in the last month and the product is defective and informed and returned picked up on 26.05.2014, Courier person delivered to you on 01.06.2014. Till to-date, I didn't got any confirmation mail, message or call from your end and I am regularly contacting customer care in this regard, and everytime they will saying that they require 48hrs for investigation. on 03.06.2014, I have also discussed the customer care supervisor and she mentioned that the product have been received on 01.06.2014, and she also mentioned that, the information will be updated within 24hrs. But, I didn't have any information even rightnow. Yesterday, I called the customer care executive, and she told me that the product will be dispatched today or status will be updated, but no communication from your end. Today, I called the customer care and asked for supervisor, and they told that the supervisor is busy and I informed that I will be waiting, but they disconnected the call and again I called up customer care executive then connected to supervisor, and she told that the product is still in the verification department and still required 48hrs for the status update.Is this feedback from your end be acceptable as if you are a customer? and your interest is only on the new sales? did you not be considered after sales service? or else this type of people you recruit? postal department is going delivery the product within 4 days but your courier person is going to deliver the product after 6 days and new product status is updated on regularly, but you are not updating the status of replacement product or refund.I want the feedback from you at the earliest possible.-- Heartfelt Thanks, Sridhar .K
Worst portal for online shopping. Customer care is pathetic and they never transfer the line to seniors at any cost how many times you have called. Their only concern is to get money at anyhow. I don't think anybody had received their product. They only show lower price so that people are going to order and after that its their money and customer were left with empty hands.
worst online shopping company(snapdeal) I had ever seen, just big promises. I have purchased a product xolo 8x-1000 mobile phone and I was promised that the product will be dispatched in 1 working day that is 15 Oct, 2014 and now they don't have the stock so they will dispatch it on 20/21 Oct, 2014 and I will be receiving the product with in 4 to 7 working days after the date of dispatching, means I will receive my product after Diwali. so guys please don't buy any of the product from snapdeal.
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hope now you have recd your product
snap deals cheaters, , , have ordered almost twenty days back one product whiuch still not delievered
have send the notice from cunsumer forum and will be delieverd in weeks time
Saale chor hai
[protected]
snap deals cheaters, , , have ordered almost twenty days back one product whiuch still not delievered
have send the notice from cunsumer forum and will be delieverd in weeks time
Saale chor hai
[protected]
I ordered for Karbonn Titanium Plus on 12/10/2014, item no[protected] and i was suppose to get it by 19/10/2014 but i did not received and after several call time after time every one from Snapdeal keep asking me to wait and kept on giving me dates after dates to wait but not providing and resolution. Even after speaking to managerial level nothing had happen. I spoke to Arnab and Mrinal from managerial level they both promised me but did nothing at all not even bothered to call me and inform me the status being managers. I called again today and a Team leader name Aman Saxsena promised me again to wait but i now dont trust anyone from Snapdeal. I have spent my last 3 audio recording with Arnab, Mrinal and today with Aman now i dont see any option but to go to consumer court for my right.
It's been 20 days since i have placed order yet waiting for my product for which Snapdeal has already take money from me.
Snapdeal is the worst service provider ever and i am not going to buy anything from Snapdeal ever and would never recommend anyone in my circle to buy anything from Snapdeal.
Amos Simon
[protected]
It's been 20 days since i have placed order yet waiting for my product for which Snapdeal has already take money from me.
Snapdeal is the worst service provider ever and i am not going to buy anything from Snapdeal ever and would never recommend anyone in my circle to buy anything from Snapdeal.
Amos Simon
[protected]
With reference to my order no.[protected], I have received the item for which purchase was made on 21st Oct'14which is completely not matching with the product which was selected. Hencewants immediate returning of the said product due to not satisfactory.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
For which, I already logged a followingticked id :[protected] to which still no response received.
Hence it is highly requesting you tokindly look into the matter and get the product returned urgently else need tofurther go ahead to consumer forum for the same.
For any query and assistance, Please getback to me on the following number
[protected]
Regards
Nilesh Kherade
For which, I already logged a followingticked id :[protected] to which still no response received.
Hence it is highly requesting you tokindly look into the matter and get the product returned urgently else need tofurther go ahead to consumer forum for the same.
For any query and assistance, Please getback to me on the following number
[protected]
Regards
Nilesh Kherade
Dear snapdeal
You claim the best but you guys give the worst service to customer. I had ordered 4 items on 08th oct 2015(Order ID: [protected]), though i recieved 3 items in time, the 4th item which was shipped on 09th oct has not been delivered by now, in spite the fact that its due delivery date was 19th oct and the irony is that you and ur service partner r updating the tracking status as "not delivered due to out of pincode area" and gave modified post dated delivery date and instructed to collect the item from courier hub, even though i was ready to receive it from courier service, no one responded from the courier and when i contacted the snapdeal, i was given assurance that i will get product by next day and on next day evening i got a call from snapdeal that product could not be delivered due to some issues with courier service and simply saying sorry for all the harassment and ordeal caused to me.
Associating my order with you was a gr8 mistake.
Regards
Rajeev Kumar
You claim the best but you guys give the worst service to customer. I had ordered 4 items on 08th oct 2015(Order ID: [protected]), though i recieved 3 items in time, the 4th item which was shipped on 09th oct has not been delivered by now, in spite the fact that its due delivery date was 19th oct and the irony is that you and ur service partner r updating the tracking status as "not delivered due to out of pincode area" and gave modified post dated delivery date and instructed to collect the item from courier hub, even though i was ready to receive it from courier service, no one responded from the courier and when i contacted the snapdeal, i was given assurance that i will get product by next day and on next day evening i got a call from snapdeal that product could not be delivered due to some issues with courier service and simply saying sorry for all the harassment and ordeal caused to me.
Associating my order with you was a gr8 mistake.
Regards
Rajeev Kumar
Freebie not received yet
I have ordered canvas a177 which offers freebie as well. I received order on 1 nov but freebie has yet not been credited. Already mailed them many times, but ni response, irder no. [protected]Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 11 4637 1100 [Customer Care]
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SnapDeal — Not receiving product it's about one month
Hi ,I am very upset with the services provided by snapdeal i ordered a numero womens Watch on 20 April but still its not recieved yet n theie service time is 5-7 working days n now its about one month.
i called them alot of time but didnt gent any positive response n action against my complain.