[Resolved] Sony Ericsson Vivaz Mobile — Duplicate and incomplete accessories sent by naaptol.com - Fraud company | |||
I am Sunil Vishwakarma, I Purchased a Moblie phone(Sony Ericsson Vivaz Mobile) Order No.: 3545424 from Naaptol".com , they send me duplicate Accessories of Sony Ericsson, I made call to both department Customer care center and product ordered booking center!. ordered booking center did not resolve my query and said to me contact customer care center, when I made call to customer care center they also not resolved my problem even they are not ready to accept their fault that they have send me duplicate and incomplete accessories with the Sony Ericsson Vivaz Mobile!. Pathetic Customer care i have ever seen in my life, rude behavior with the customers".after that I sent mails to CEO, support and feedback department that send me Original Invoice of the Product, missing and original accessories of Sony Ericsson but not got any positive response for the same/. I will suggest you all never buy any product through Naaptol.com , their offers packages are fake sending incomplete and duplicate accessories with packages;. Never go for this site. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear Mr.Vishwakarma,
We are sorry to note that the item that you have purchased through the order no-3545424.
As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.
We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - Mumbai 400 078.
Land mark Behind Designo Furniture Showroom
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3545424] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
We are sorry to note that the item that you have purchased through the order no-3545424.
As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.
We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - Mumbai 400 078.
Land mark Behind Designo Furniture Showroom
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3545424] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Dear Mr.Vishwakarma,
We have given complete refund against your order # 3545424. We sincerely apologize for the inconvenience caused to you.
The amount has been credited to your bank account.
In addition, we will further evaluate how we can prevent this problems from occurring again in the future.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Do shop with us in future.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
We have given complete refund against your order # 3545424. We sincerely apologize for the inconvenience caused to you.
The amount has been credited to your bank account.
In addition, we will further evaluate how we can prevent this problems from occurring again in the future.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Do shop with us in future.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
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Naaptol.com — defective mobile & accessories
Sir/Madam,My name is Ravinder Thakur. I have ordered for a mobile sit boss stylish xm99 vide order no 706530 which i have recieved @ 4200. But this set is a chinese set and defected. The accessories i.e blue tooth, usb, head phone are defective.The battery are also defective. You are requested to take neccessory action against this fraud company and compansate me as necessary.
Regards
RAVINDER THAKUR
HIMLACHAL PRADESH SHIMLA
[protected], [protected]