[Resolved]  Spice Jet Airlines — refund of ticket

Address:

Jammu, Jammu and Kashmir

Dear Sir,


I had booked my LTC tickets with your airlines under following details:
1) Reservation number."H82BCW" for Jammu to Delhi on 31 MAY 2011 and from delhi to jammu on 6 JUNE 2011.
2)Reservation number."A865LQ" from Delhi to Kolkata on 1 JUNE 2011 and from Kolkata to Delhi on 5 JUNE 2011.

ON 5th of June 2011 my flight from Portblair to Kolkata "JETLITE" flight no. "S2 320" with tiocket no. "ETKT[protected]" was cancelled due to bad weather .
In that situation i rung up your toll free no. throughout the day for extension of my connecting Spicejet flight from Kolkata to Delhi and from Delhi to Jammu .
But there was no proper response and the statement again and again repeated was "my tickets are non refundable and non transferrable and for any change i have to contact [protected]-67"
But these numbers did not responded .
I again called up your customer care number and narrated the whole story once again , they told me this office is closed today and shall open on the next day i.e Monday at 10:00 am
.
I again tried to convince your staff at toll free number that by the time this office opens my both theflights would take off and prayed them to help me out by extension of dates of both the tickets .


Some senior staff extended my Kolkata to Delhi tickets but refused to extend my second tickets which were from Delhi to Jammu which was very shocking to me.

This high headedness of your customer care staff put me to a great financial loss and mental agony. I have to travel by bus from Delhi to Jammu for no fault on my part .

Sir i would like to request you to investigate how your staff can expect me to catch your morning flight on 6 June by boarding me from Kolkata to Delhi flight at 5:40 pm on 6th of June 2011, if the same cannot happenwhy my tickets from Delhi to Jammu was not extended ? Now i request you to refund the cost of ticket from Delhi to Jammu at the earliest failing which i shall be constrained to go to consumer court for claim of financial loss and other damages .

Vinod kumar
+91 [protected]