[Resolved]  Spice Jet / Sudoku Video Game — Cheated by Spice Jet On-board Shop

dear Sir/Madam
We travelled by Spice Jet flight no: 321 from Chennai to Kolkata on 10.2.2009, having seats 8E & 8F and bought one SUDOKU GAME from the on-flight shop, BUT THE GAME-SET IS NOT WORKING, 50% OF THE DIGITS CANNOT BE SEEN OR NOT FULLY DISPLAYED.I AM AT A LOSS, THERE WERE NO CHANCE THAT I COULD CHECK THE PRODUCT ON-BOARD BECAUSE THE BATTERY IS NOT SUPPLIED WITH THE SET, I DID NOT EXPECT TO GET SUCH A FAULTY AND UN TESTED PRODUCT FROM SPICEJET.PLEASE HELP. THE BILL DETAILS ARE AS FOLLOW PRODUCT- YOYO SUDOKU BILL DATE & TIME- 10.2.09 AT 12:23:10 SHIFT NO: 02 PALMTEC:[protected] BILL AMOUNT-450.00.
In response Spice Jet sent me a mail(attached below the full correspondence) requesting me to send the product by courier to Delhi, but my Question is why I have to take so much pain to rectify their fault? why cannot they send me a tested piece and get the faulty one from my address? Why the things are not properly tested before selling as the buyers are flying from different location of the Globe it is always not possible for one to take so much paint to complaint and get the things replaced? the customer should have right to test the goods before buying hence sealed items(which cannot be opened without tearing or cutting the seal) should not be selling on board. I strongly ask Spice Jet to send me a working piece of the same good and collect the faulty piece from my address only. This is not only for my personal trouble but also for protecting and establishing one's consumer rights.
Regards
Kalyan Chakraburtty
Architect

CORRESPONDENCE WITH SPICE JET
Dear Customer,

Thank you for your kind email to Spicejetmall. Kindly

We are extremely sorry for the inconvenience caused. Kindly send us the damaged game along with the copy of receipt, on the following address. On the receiving of the product, we will send the replacement via courier promptly.
For any further queries please call us at:[protected] or email at [protected]@spiceenterprises.com

Many Thanks
Manpreet Bhambra
Manager - Customer Care

Spice Enterprises Pvt.Ltd.
21 Rama Road
Opp - Krishna Flour Mill
Kirti Nagar
Delhi - 110015
----- Original Message ----- From: Customer Relations To: [protected]@spiceenterprises.com Cc: 'Customer Relations' ; deepak.[protected]@spicejet.com ; monica.[protected]@spicejet.com Sent: Saturday, February 14, 2009 6:42 AMSubject: CR/30285/2009



Reference:-CR/30285/2009



Dear Madam,



PNR:- PRQKDM



We have received a complaint from the guest “Mr.Kalyan Chakraburtty” against the product purchased on board while traveling from Chennai-Kolkata dated 10th February, 2009 vide the above mentioned PNR number, seat # 8E and 8F.



Please note that the guest has pirchased a Sudoku Video game onboard but the same is not working as half of its digits are not visible and there was no way he could have checked the article on board itself as the batteries were not given at that time.



The details associated with the purchased article are as follows:-



PRODUCT- YOYO SUDOKU

BILL DATE & TIME- 10.2.09 AT 12:23:10

SHIFT NO - 02

PALMTEC[protected]

BILL AMOUNT- Rs.450.00



Passenger’s name and contact details are :-



Name :- Mr.Kalyan Chakraburtty

Contact Number :- [protected]

E-mail address :- [protected]@yahoo.com



Kindly help to advise us whether same could be replaced or not and what all documents are required for the same, so that accordingly we should inform the guest.



For more details please refer the below attached mail from the traveling guest.



In case you need further clarification/assistance, please feel free to get in touch with us.



Thanks & Regards,

Pooja Priyadarshini,

Customer Relations Department,

Spicejet Limited.





Toll Free :[protected]

Mobile :[protected].

Fax No. :[protected].

Website : http://www.spicejet.com