[Resolved]  Spice Jet Airlines — Boarding pass not issued for connecting flight

Address:

Mumbai City, Maharashtra

Hello,

This is with reference to my Spicejet booking ID : W4KPDA.

Background of the complaint

I have booked flight from Jammu to Hyderabad which was scheduled to depart from Jammu on 27th Nov’10 at 1PM (SG 852) & from Delhi to Hyderabad at 3:45PM (SG 837). On 22nd Nov I received SMS from Spicejet stating that SG 837 is cancelled.

I have called up the customer care centre on 22nd Nov'10 & have rescheduled my booking from Delhi to Hyderabad in SG 221 which was scheduled to depart at 3:35PM. It was also confirmed by the Spicejet customer care executive that the booking id will remain same & I will be given boarding pass of the connecting flight on Jammu airport.

On 27th Nov’10
1.Though I was having the ticket from Jammu to Hyderabad, I was issued boarding pass from only Jammu to Delhi. Reason given by Spicejet executive : “we are facing system issues, hence we cannot issue ticket till Hyderabad”

2.SG 852 was delayed by 30mins & took-off at 1:30PM from Jammu & landed in Delhi at 2:45PM. It took 15mins to board the bus & reach the Spicejet counter at Delhi airport to get the boarding pass for SG 221. At 3PM, I was not issued the boarding pass stating the counter is closed 45mins before the departure.

3.I was given boarding pass of SG 839 which was scheduled to depart at 7:15PM but it departed at 00:45 AM in the midnight. I reached home next day at 4:30AM.
I have to wait for 10hrs at the Delhi Airport just because of the mistake of Spicejet management.

1st Mistake – Boarding pass of connecting flight was not issued on Jammu airport.
2nd Mistake – Flight from Jammu was delayed by 30mins.
3rd Mistake – I was late only by 10mins to reach the counter at Delhi airport but still boarding pass was not issued.
4th Mistake – I was issued a ticket for the flight which was after 10hrs.
5th Mistake – I have to sit in the security check area for 10hrs without any refreshments.

On the Spicejet website, there is a caption of “India’s most preferred Airline”. If this is the kind of service given to the customers, then it can never become a preferred airline.

Regards
Nitin Gogia
[protected]@rediffmail.com