[Resolved]  Standard Chartered Bank — Change in Statement Date for card number : [protected]

Address:

West Delhi, Delhi

I will write the same mail which i have written to standard chartered bank..

Hi all,

This is to inform you that I Ambrish Bhola is one of your credit card customer. My card number is [protected] (Manhattan Platinum Card). I have been using credit cards from few years now but I haven’t face any problem uptil yet. But this time with your bank I am very upset.

The issue is previously my card statement generation date was 25th of the month and on 6th may 2013, I got an sms from you people that effective next month my statement generation date would be 11th of the month. Now this change has happened without my permission. My concern is that I am a salaried employee & I get me salary in my account on 5th of the month & there is no possible way that I can make the payment before that. As per your new statement date my due date will fall on 2nd of the month & for me it is not possible to make the payment on that date as I get paid on 5th of the month, which means I would not be able to make the payment on time. Now as per your policy if a customer will not make a payment on time then you people will charge him/her late charges & other fees. For me it is highly impossible to make the payment on the due date. Now to make that change I called up your customer service & told them the issue & the lady with whom I spoke to first time said “the change will be done as per my request & statement will get generate on 25th of the month”, I said ok. Now after few days I got a call from you people that same statement cannot be retained as per the bank policy. I told her why I was given the wrong commitment & the lady who called me up said “ I don’t have to worry about it, if I call up the customer care I will get the different statement date. I took that word from her & again called customer care & spoke to your customer care representative named Sujata and that lady was very rude. She directly denied my request & said it cannot be done. I told her that I want to speak to the manager & she gave me the common answer that no one is available to talk to me. She said that she has taken the request & some manager will call me within 24 hours. Today I called again your customer service people & spoke to the lady named Yashika & I told her about my problem and she said it can’t be done as my loan is going on. I replied her that after my loan my first statement has not been generated yet so I want to change the statement date & my due will fall after 5th of the month, she strictly denied. Today only I got a call from the senior floor manager named Ashok Kumar Yadav, to be very honest he also did not helped me. I told him my problem & which is very genuine. Unfortunately he also did not helped me.

I am writing this mail to all of you so that I should get the resolution, otherwise I will cancel this card for sure. I will not pay a dine on it. I have also mentioned this thing on consumer complaint services, online as well. I mean I sent the same mail to them as well. I will also write a mail to Reserve bank of India as well. I will also inform everyone in my circle that not use take any service from standard chartered bank. Honestly talking Citibank is far better than your bank.

Kindly revert immediately.

Thanks & Regards
Ambrish Bhola