[Resolved]  Standard Chartered Bank Credit Card — Huge charges put and threatening and moving to court by the bank without my information after 5 yrs.

Dear Sir,

With all humility, I would like to bring it to your kind notice that I had been mentally harassed and threatened by Mr. R.K. Bagga (Phone No - [protected]), Advocate, head legal cell, Standard Chartered India. Around 11.0 A.M. today I got a call from Mr Bagga that already a case has been filed and I have to appear in the court on monday.

I had a payment due of Rs.23,500 in 2004 which was missed because I had to leave Mumbai due to job change and was placed in a different company which was at a remote area in Orissa. No information or contact was there by the bank either. I had this credit card from 1995 till 2004 and not a single default was there at that time. This was one of the first lot of credit cards given when Standard Chartered bank was launched in Bangalore. I had renewed the card and used upto 2004. Suddenly today, I was told that within 1 hr. I have to make a payment of Rs. 1 lakh 10,000 Rupees as outside the court settlement, or else I have to appear in the court.

I had taken aback as I did not had any idea about it. Suddenly after 5 years how can this situation be there.Why I was not told within these years. If today they are having my no. tracked down (told by the advocate as if I'm a terrorist) then why not 5 years back. The address was of my own flat in Navi Mumbai. If the bank person would have contacted my tenant he would have given this phone no. Why the bank waited for such a long time. The lawyer says that notice have been given and received also, but niether me nor my wife have received any notice or nor we are aware of this type of receipt. On the address mentioned by the lawyer, in his records, we stayed for 4 years in Surat and he says that the last notice was sent in June 2009 only when we have left that address in May 2009 and moved to the current address, which is in Surat only.

I am working in a reputed company at a resposible post. If this case would have been brought to my notice at any moment, I would have cleared the things then and there. It is the responsibility of the Recovery/claims deptt. to get in touch for follow up as well and get the things settled. At the same time I had missed ICICI bank credit card payment, but after 2 years, the bank people contacted me after getting my Phone No from my tenant in Navi Mumbai and the issue was sorted out amicably as I didn't have any intension to not paying the amount. The way the case has been handled by Standard Chartered bank has put me on tenterhooks as being an old user of the services from 1995 without any problem, how suddenly without talking to me or informing me, a case has been filed having complaints of Forgery, Fraud, Absconding etc... as told by Mr. Bagga. It is not an issue of money, it is clear cut defamation for me.

I tried to contact the customer care people but they are not giving me details of the principle amount, charges, interest etc. Only they have told is my 23,500/- expenditure has become 1,10,250/- which I have to pay within no time or else warrant will be issued against me.

The break up for the same has been given as 20,000 has become 45,000/- (more than double) and 3500 has become 65000/-(more than 24 times). How is it possible?

Puzzled by this, I have given a cheque to their Surat Branch. I'm ready to pay the genuine amount with normal interest charges.

Pls. help. Should I hold the cheque payment and wait for the re-settlement? Once the payment is done, I'm afraid that it will not be recovered.

Manoj Ojha
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Aug 14, 2020
Complaint marked as Resolved 
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Advocate — I HAVE NOT RECEIVED CREDITCARD OF UR BANK

SIR,
I HAVE ALREADYINFORMED TO UR COMPANY THAT, I HAVE NOT RECEIVED CREDIT CARDNO-[protected] AS PER UR LETTER. AS PER UR AGENT, NO CARD WILL ISSUE DUE TO ADVOCATE. BUT U HAVE GIVEN USELESS LETTER TO ME. I KNOW PROPERLY LAW . U ARE GIVING CREDITCARD TO RICKSHAWBALA. U SHOULD THINK PROPERLY. IT IS MY LAST WARNING I[censored] WILL DISTURB ME, I WILL TAKE LEGAL STEP. FIRST- PLS, INQUIRY IAM A BUSSINESSMEN/ ADVOCATE.SECONDLY- WHO DEALS F.I. THIRDLY- WHAT IS UR AGENT NAME WHO USE THIS CARD . FOURTHLY- UR COMPANY MAKES FRAUD. PLS .GIVE DETAILS.

Standard Chartered Bank — Charges against Card not Received

Dear Sir,

I am a doctor working in Apollo Hospital, New Delhi. In the month of Jan-Feb-2006, one of your representatives came to our hospital, offering SCB credit card, saying that there will be absolutely no charges for the credit card. Since the day I filled the form for the credit card, I never received any credit card till now, but one of your executive called me around one and a half year back, demanding money for the same. When I told him that I never got the credit card, he told me that they have issued a card to me and the Card Account Number is [protected]. I asked him to send detail of the above mentioned card but he never sent me any detail.
A few days ago I went to bank to apply for a loan, there I got to know that I am in defaulter list. I want to know why I have been marked in this list, even though I did not receive the card. Also, it is highly unprofessional of your representative to offer lifetime free cards, without making the consumer aware of any hidden costs/fee.

So, please look into this problem and kindly revert back any charges made against the card.

Please also remove my name from the defaulter list. I shall be highly thankful to you.

Yours Sincerely,
Dr. Rajesh Jain
[protected]
([protected]@yahoo.com)

SCB card — Legal notice for card which I'm not the owner

Hi
i have a huge complaint against standard chartered credit cards as i had done the settlement for the credit card and closed the card about a month back against my card no [protected]. But I don't know I have received a legal notice against card no[protected] which actually niether I'm holding nor I know the actual owner of the card. I had payed the complete amount aginst the cardno [protected] without even getting the statement on the very first cal I received from SCB. Why is such notice sent to me when actually I am not the owner of the card. If this continues without actually verifying the actual owner then mind you I will have to knock the doors of RBI and legal department. Please help me i am too tenced because of them, please give the highest contact of the standard chartered credit card dept so that i would be able to talk to them directly and sort out this issue.

Devendra Kumar Jha
Hi Sir/Madam,

Im A.Deepa Priyadharshini working in Tata Consultancy Services. I applied for credit card with your bank.

Reference No. : BWD8953LFB

I ve provided proper documents and completed verifications properly too..

Im waiting for 20 - 25 days and receiving a communication from you saying "Unable to provide your Credit Card"..

Im not sure what does this mean.. I already possess 3 credit cards - ICICI, SBI and HDFC..

I never asked for a card with your bank.. The customer care executive by name - Karthik ([protected], [protected]) compelled me to apply for the card.

I was hesitant to apply because the previous time also the same happened with your executives... they got the documents.. I completed verifications..After that I heard nothing from them...

But this guy and his team leader, name - Aruna([protected]) assured me that there will be no problem with card processing and I ll get the card for sure this time...

Im wondering how you people are cheating customers with good bank profile like this saying false promises and false commitments..

After questioning the customer care executives and getting assurance from them that I ll get the card definitely only, I accepted to apply for the card.

Do you think Im sitting idle here to do all processing and to get a negative reply from your sides..

Im greatly disappointed with the reply I ve received..

No bank has cheated like this.. Bad treatment for customers from your bank...

Your bank ppl are so easy in saying you ll get the documents back..

Its so unfair and unjust to tell this as I ve invested my time in this besides my office work..

I can contact only the bank people for my queries but now they ask me to contact the bank directly.. Is this the right words for your people to say??

I need the card somehow ... Please do not tell any lame excuses...

I need an immediate solution to my problem so that I get my card at any cost...

Im ready to provide any required documents for card that you ask for

I also need the email address of the credit cards division head person who can take a immediate action for my problem..

Hope to get a positive response at the earliest.

Thanks,
Deepa

91-[protected]

HOW TO FIGHT SC

log your complaints with all records to RBI site - www. bankingombudsman.rbi.org.in. Bank will be forced to respond you

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