[Resolved]  Standard Chartered Bank — Credit Card Fraud

Standard Chartered Bank — Repeated Calls to take their policiesfor issusing policies

Hi,

I have a Mumbai Vodafone number which is almost 3 years old. I have been receiving calls from this phone numbers[protected] very often. The callers say he/ she is calling from Standard Chartered Bank asking me to go for their insurance policies.

I have repeated told these guys to update their database that I am not at all interested, and that they should not call up again. However every time a new person calls up asking me to buy their policy.

I am now lodging a formal complaint against this, as totally feeling harassed for no reason. This bank steals people numbers from God knows whose database without knowing doing any hard work of reaching out only people who might be interested. Secondly they have no sound call tracking mechanism, to ensure if once the person has refused, they should maintain their banks' dignity by NOT calling the person again.

Highly unprofessional. I am sure lot others must be getting harassed multiple times by them in this manner. Kindly take some action. I don’t see any other reputed banks calling me without doing a bit of research about my background.

Pls. let me know if you require my phone call details as a proof of their calls. But pls. help me at least get rid of it. Thanks

Regards
Seema Lal

Standard Chartered Bank is the Worst bank i have Ever seen in my Entire life. This bank should Ban in INdia forever!!! Their Customer service executives have no information except saying that they don't have information on this. I dont understand why our Government allow such banks to do business in INdia!!

Standard Cherterd Bank — Regarding Credit card Fraud

Dear Sir/Madam,

I had applied for a Standard Chartered Credit card 2 months before. The Bank fellows took the documents twice from me. Didnt progress my applications.Th reason is If they take a persons document with signed, then they will get a commission of 100 to 200 rupees. They give customers the wrong information like 5% cash back blah blah .. but usually they dont do it.Even the Standard Chartered bank is so useless that they didint take any action on that. The persons are located in Chennai. They are reachable at [protected]. The Fraud person are the entire bank employees. They ask for all the details like other bank credit card details, bank account details, Pan card,Driving license,Passport Details. Even though I am not a defaulter in any bank they dint even progress my application.They took 8 to 10 times verification to my mobile land lines etc. I would like to know from the bank Why this kind of negligence happened with me?

Cheers

Standard Chartered Bank — Big Fraud

I am a Victim of The SCB credit card, Back in 2006 the SCB asked me to pay around 20k towards closing my credit card account, since that was a high amount, I asked them to waive off some amount and they reduced it to 17k. So I went and paid that amount and closed the account then itself in 2006 Dec.

Now after 4 years, I get a mail from SCB, that I have to pay them 13k, and when I call the customer support, they tell me, that its the intrest on the waived amount, ie the 3 k , Sadly the Banking system of India is pathetic, Would never ever take SCB credit card ever and also want to make other citizens of India Aware that DONOT TAKE SCB credit cards.

Standard Chartered Bank — Fraudulent Numbers as Due

Not giving proper reasons for 15000 limit credid card they are charging 115000. Don't know on what basis they are charging.

My Self, Dhaval Panchal,


My Date Of Birth: 2nd January, 1984


My address; B, 201, Vaibhav Deluxe Tower,

Nr Karnavati Pagarkha Bazar,

Nr Mansi Char rasta,

Satelite- 380015

Ahmedabad- Gujarat


I am having Standard Chartered Bank (Inner circle Platinum) credit card,

But really very disappointed by the bank policies.

Bank has sold me three insurance policies on phone without my knowledge, even though from the fist day,

I requested executives to cancel it before the dispatched. I have cancelled the order but still its showing in my credit card account
and its becoming big amount without having any info.

I have worked according to Standard Chartered manager Called him self Sachin IN MUMBAI- M : [protected]

He told me and promised me in Jan 2013, We will remove all the amount from your statement and they had removed it

from my Statement of month FEB 2013 and made it zero Balance.

But after one month agian in March, 2013 they have put the 39965 Rs. amount to my statement.


And these guys have not yet even canceled it also I am trying on phone nos of bank customer care center but I cant reach to anybody
whom
I can register my complaint.

The manager who has sold me these policies is now not picking up my phone after doing a fraud. This kind of things I have not expected from
the standard chartered Bank.

Without any spenditure I am facing this much big amount in my statement of Month March 2013.

I am seriously in a big trouble.

Since Last few month I am not paying anything and you these guys keep calling me for the due payment but nobody is ready to listen the problem
and least bothered to solve my issue.

This kind of forcefull sale I cant tolerate simply so please, solve my problem ASAP other wise I am bounded to go to the law forum only.

So, Kindly requesting you to remove it and do the needful.

Thanking you,

Regards,

Dhaval Panchal

M: +[protected]

Hi,

My standard chartered Manhattan credit card number is [protected]. On 29th June 2013 I made a call to the customer care to enquire about the pre-closure of my credit card loans like 1 – How to close my loans, 2 – What is the balance money to be paid and the procedure to pre-close.

She immediately raised 2 requests for closing my loans which are shown below,
[protected] – RS 47597.62 Only
[protected] – RS 221859.19 Only

Also she said that, this is the total amount I need to pay to close all my loans.

As she said, I immediately made the payment for RS 269457 on the same date to the Manhattan card [protected].

Date
Transaction Description
Transaction Amount
Original Amount

29/06/2013 D9SERVICE TAX & CESS @ 12.36% INR 1, 054.68 DR
INR 1, 054.68

29/06/2013 D9DAL PRECLOSURE FEE INR 8, 533.05 DR
INR 8, 533.05

29/06/2013 D9SERVICE TAX & CESS @ 12.36% INR 226.27 DR
INR 226.27

29/06/2013 D9DAL PRECLOSURE FEE INR 1, 830.68 DR
INR 1, 830.68

29/06/2013 05Online Payment INR 269, 457.00 CR
INR 269, 457.00

29/06/2013 TRFD FROM [protected] INR 213, 326.14 DR
INR 213, 326.14

29/06/2013 TRFD FROM [protected] INR 45, 766.94 DR
INR 45, 766.94


But even after the payment I see there is some amount getting reflected in my cards and I see there is a new card number for over limit charges.

Cards Card No. Credit
Limit Card
Currency Current
Outstanding History
Please click on Card Name or "View" to view Card Details / Transaction History.
Installment Loan on Card
[protected] 75, 000.00 INR 5, 730.00 DR View

Manhattan Platinum
[protected] 75, 000.00 INR 1, 280.47 DR View

Platinum Rewards - Primary
[protected] 75, 000.00 INR 0.90 CR View

Manhattan PLC Account
[protected] 75, 000.00 INR 8, 271.66 DR View



I cannot understand the issue like why the customer service representative made a recorded statement like RS 269457 is the total money I should pay to close all my existing loans completely but after that I see 15000 rupees addition to be paid.

When I called the customer care many times to enquire about this issue, I don’t get any proper reply from your customer care person and the call is disconnected by the customer care person.

One guy gave a reference number to reverse these charges –[protected] and said that this amount will be reversed in 3 days but it never reversed. When I again called the customer care the lady said, there is no such request raised and the reference number is not valid and she gave me a new number – 672460 and said that this is a communication reference number and the charges will be reversed in 3 days. Again after a week I called the customer care and this time a new person said that the communication ref number is 672460 invalid and gave me a new reference number –[protected].

After 15 days I see my online statements but still these amount are not reversed.

I never expected such fraud things are happening at standard chartered bank and this is mentally disturbing me a lot because,

1) Initially the customer care person said the total money I must pay that is RS 269457 which I paid immediately.
2) It is the fault of the customer service executive to raise the request numbers[protected] and[protected] for preclosure because iam a consumer and I don’t have any clue about preclosure of loans and I called these people to inquire about preclosure but immediately these people have raised the requests and charged some over limit fees.
3) Everytime these people irritated me by cutting the phone calls and making false promises like giving false reference numbers[protected], 672460,[protected] for reversal of charges.

I need a proper justification from standard chartered bank why they are behaving like such frauds like making false promises to sell these useless credit cards.

Please help me in getting justice in this issue.

Also my additional details,
Contact Number - [protected]
Email - [protected]@gmail.com

Please help me in solving my problem with standard Chartered Bank.

Thanks,
Jayaprakash

Dear Sir / Madam,

This refers to your letter under ref. 10/13/099568/DHA/ESC/RBI dated 20/11/2013 with respect to the fraudulent transaction done on my credit card bearing No. [protected] which is being disputed by me and Compliant No. [protected] lodged with the Standard Chartered Bank..

As informed to the bank the following transaction done on May 24, 2013 was fraud not done by me as the credit card was with me in Mumbai.

Date Merchant name Amount

May 24, 2013 www.A1AGREGATOR.ru MOSCOW 26, 673.52

May 24, 2013 WWW.A1AGREGATOR.RU MOSCOW 57, 347.02


The matter has been reported to the Standard Chartered Bank immediately at 6.30 AM in the morning as soon as I got the SMS message. The credit card was immediately blocked and informed to them. SCB informed me to file a complaint and send the form duly filled to their Chennai office for further investigation. SCB had provided me a temporary credit and informed me that the investigation report will be given within next 30 days. The bank did not bother to inform me of the investigation done for the next 4 months. Suddenly I find that the temporary credit is reversed and debited to my account which was reflecting in the month of October 15, 2013.

I had requested the bank to give me a detailed report of the investigation done by them and to inform me against what purpose/ purchase/services this payment was made and from where this transaction request was given.

The bank is just claiming that this was a secured transaction done using a Master Secure code. If this was the only statement to be given by the bank then why did the bank take 4 months to make this statement? The bank should have informed me immediately that you cannot file any complaint since the card account is registered for Master Secure Code hence all transaction are secure transaction. Also there has been no intimation or reply on the complaint filed by me.

The SCB bank is responsible for delaying the matter without doing any investigation and finally just informing me that this was a secured transaction. I would have initiated some investigation by myself with the merchant to get details on the transaction but the time is lost now.

Please be informed that this disputed transaction was done online by someone outside India and I have no connection with this Russian establishment. I sincerely wish to inform you that this transaction was not done by me and is a fraudulent transaction. The amount debited to my account is beyond my capacity to pay as such I would be grateful to you and request to look into the matter and settle the dispute at the earliest.

Best Regards
R Havaldar
Mobile : [protected]

E-Mail : [protected]@gmail.com

WRONG OUT STANDING ON MY NAME FOR CREDIT CARD NO - 70373160316011

THIS HAS COME TO MY NOTICE BANK IS SHOWING A WRONG OUT STANIDNG IN MY NAME .