Standard Chartered Bank — Credit Card Mental harassment

Address:

Maharashtra

Hi,



I would like to bring to your notice that I had Standard chartered Bank CC no # [protected].After buying card, few days later I was offered one package worth 4000(INR).

But I never recieved that package . To confirm that I called ycustomer care center after about 1-2 months since I was getting payment reminders.I had talked to executive and

I got assurance from executive that the package has been sent back to their office so they will cancel that and my dues will be cleared.

Still after 150 days I got call from recovery department saying that my name will be sent to defaulters list since I didnt made the payment.



Also I complaint the bank and they confirmed that package was not delivered and they recieved it back but they cannot cancel my package.
They are asking me to settle the outstanding amount and they are not sure if they can deliver me the package.

This is extremely sad.

I have to pay for something which I never recieved and this is completely their fault.


Following are my concerns:

1) If I haven't recieved the package then why should I pay for it?

2) I accept that I informed after 30 days about this but why did executive confirmed me that dues will be cleared

at that time.

3) Why didn't your executive informed me via a phone cal that package cant be cancelled ?

4) Apart from this whenever your executive called me did they ever discussed me about this issue in detail ? or did they

tracked it from their end after recieving the cancellation request.

5) And even after assuring me that my request for cancellation is accepted why did you forwarded my details for defaulters

without even intimating me that package can't be cancelled.

If I would have been communicated this on that day itself or intimated then this could have been resolved a long back.

Its not that I am using only one credit card , I own credit card from HDFC, CITI bank as well.

But this kind of wrong communication is for the first time .

Apart from this recovery department is threatening to close my account and send my name to RBI for
defaulters list.