[Resolved] Standard Chartered Bank — Online Fraudulent Transactions on my Credit Card | |||
Dear All, This is Ashish Singh From Lucknow. I got similar kind of fraud transaction with my SC credit card. In One (06th Dec'12) month back one Friday late night 12 pm i got 10 sms's that somebody did online transaction on my behalf in $ (~30K in RS) 10 times. I called up bank immediately and asked them to stop my card and even block payments. They said it will take 48 hours to claim from merchant. after that they asked me to fill dispute from. they said we investigate and sent me bill copy which has online merchant name "HOSTGATOR.COM PS://SIGNUP.HUS". Bank has not even traced the IP Address of that person. I am really going under mental trauma and mental torcher from Standard Chartered Bank. Kindly do not get Credit card or any service from this anti -customer care bank. Please guide me where I file a complaint against this bank so that necessary action taken & I don’t need to pay this fraud transaction amount. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hi All
I got a call from SC bank 1 week back telling me that a fraud transaction of 10000 rupees on card happened from france a night befor.Though the guy over the phone said i wont have to pay up the amount and they have blocked my card immediately. I told him i did not get any sms about the transaction either.
However 2 things bothering me are:
1:The helpdesk lady said they have not received any merchant slips yet and are waiting for that and investigating. which still says that they might ask em to pay.
2. It is been a week and i have not got any further call on any updated, not even to send off my new card.(which by the way I totally do not want to use anymore)
3.If they ask me to pay later, what are the steps i should take ?
Since all o[censored]s have had the same problems, can anyone please post what happened next with them?
Did they get through with the issue fairly and did not have to pay up later to SC?
Thanks
Renu.
I got a call from SC bank 1 week back telling me that a fraud transaction of 10000 rupees on card happened from france a night befor.Though the guy over the phone said i wont have to pay up the amount and they have blocked my card immediately. I told him i did not get any sms about the transaction either.
However 2 things bothering me are:
1:The helpdesk lady said they have not received any merchant slips yet and are waiting for that and investigating. which still says that they might ask em to pay.
2. It is been a week and i have not got any further call on any updated, not even to send off my new card.(which by the way I totally do not want to use anymore)
3.If they ask me to pay later, what are the steps i should take ?
Since all o[censored]s have had the same problems, can anyone please post what happened next with them?
Did they get through with the issue fairly and did not have to pay up later to SC?
Thanks
Renu.
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Standard chartered bank/ credit card — Misuse of Card Info online
Dear Sir,This is Sanjib Dutta having a Bigbazzar ICICI credit card would like to declare in regards to the current payable outstanding Rs, 14971.00 (Due date – 07.06.09) against this card, vide card no. [protected] that refer to my request no.SR[protected] dated 18.05.09, out of this total due amount Rs, 14000.00 (cumulative of last eight transactions) was unauthorized transactions by the cyber criminals, which was notified by your charge back division on the very moment and informed me and the card was blocked by them on my request before the merchant’s claim. But, surprisingly the payment has been made towards the merchant after two days and now my a/c has been debited for the same and I have been asked to pay for that before any solution of the dispute.
While I have already made G.D.E at Jadavpur P.S, Kolkata, vide no.2274 dated 19.05.09 and again added information to the same G.D.E no on 22.05.09 regarding the misuser, which also was notified at Kalighat P.S, Kolkata by G.D.E no. 1653 dated 19.05.09.
In this regards this is to inform you once again that the misuser has been spotted as Mr. Birju Sharma an employee of M/s SHEEMER direct sales agency D.S.A of Standard Chattered Bank of 10/B, Mukherjee Para Lane. Kolkata -700026 (Proprietor- Mr. Manish Dhir and Mrs. Nisha Patel; Ph[protected] and cell- [protected]) who collected card information from me on behalf of his employer after an appointment by their tele caller Mrs. Shreya Ghosh for a new card of Standard Chattered Bank and stolen the information (card no and CVV no.) and used on line. The confession is recorded at Kalighat P.S, Kolkata in G.D.E no. 1653.
Hence, I will not pay for the discussed disputed amount, since the theft is a abnormal issue and beyond control and admitted by the thief.
I would like to request you to release me from this liability and take the necessary legal action against the criminal for the recovery of the amount and their punishment.
With regards,
Sanjib Dutta.