[Resolved]  Standard Chartered Credit Card — Asking for insurance done by Royal sundaram , which is never delivered

Letter sent to SCB -Cc Helpline
Sub:- Unreasonable charges on My Credit-Card No- XXXX-XXXX-XXXX-5015 in the
Name of sumit aggarwal
Respected sir/Madam,
I am holding your bank’s card for last Eight Years,
But now I am very unsatisfied with the bank services & support. There is issue going on
with my CREDIT-Card
* Two Royal Sunderam policies had been charged to me in the month of November 2007 (In December 3rd to 12JAnaury 2008 I was hospitalized)
When I joined my work & receiving calls from your recovery department, I called up in SCB CCare regarding this matter. I have given request for cancellation of whatever charged to me without constrained. After that I received a call from Chennai regarding
cancellation confirmation department, I accepted the cancellation & finished.
Then somebody from SCB ITO Branch Called me policies are Ok You should opt for the same & will pay in 12 EMI’s. I accepted but told them I will pay only when I receive the policy documents.
Now its 1st March 1, 2008, I spoke to 8 Representatives regarding this matter
1) Sunaina (Call disconnects)
2) Kavita (Call disconnects)
3) Johny (Call disconnects)
4) Chaitanya : - Asked me to call royal sunderam & confirm about the policy.
5) N/A :- Tried to transfer my call to concern person but fails.
6) N/A :- Tried to transfer my call to concern person but fails.
7) N/A :- Tried to transfer my call to concern person but fails.
8) Sunita :- Told me she can not do anything other than deduction of late fees (Which is already been deducted earlier)
I asked her to cancellation of every transaction which is being done without my concern, but she said “I can’t do anything.”
Also I called up Royal Sunderam regarding how many policies they have in my
name & for they have charged to the bank.(They Found my policy no’s only after
getting my credit card no, I didn’t know about the policy name/No)
They told me they have two policies charged to the bank
a) Health Policy, Dated 22/01/08, Amount of 8250/-
b) Personal accident, Dated 03/12/08, amount 9662/-
I denied they never receive any call from SCB bank regarding cancellation of policy.
Now my complaint is
1) Firstly Why Bank is asking dues for Thee Policies (As informed to me by Chaitanya?)
22-01-08 =8250/-Rs
04-01-08 =9131/- Rs.
Nov-07 =17381/- Rs.
Why I am liable to pay for the insurance policy when I have not received any confirmation papers. & now if I am asking for cancellation of policy which I have not received, then why will I be charge for the cancellation of Policies Kindly get back to me with the right solution waiting for early response.

For Sumit Aggarwal
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