[Resolved] Sun Direct — not proper solution for the query from the customer care | |
Dear sir, at the time of taking sundirect i actually having misconception that ur customer service is good as u are the new player enter in the indian market, but i am wrong as the worst/pathetic customer care you have .u people are not reviewing ur customer care people.u just shut down ur bhubaneswar customer care no[protected] as i have tried 300 times but no body will pickup the phone always engaged, & my mob bill will 600 /-.who will pay this money and also on comparision from tatasky their people reach the home for any service. i[censored] people don't strong the customer service then dont lunch the service across india. my punchline for ur service "less money more headache. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 76 0101 2345 [Customer care]
73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
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I have recharged my sundirect sd for Rs155 on 26.5.14 using HDFC online banking. my transaction id is 19700345. that amount was not used to recharge my dth account nor was it refunded into the bank account.
Smart card no - [protected]
Name - Maria christinal
During the past three days i have spoken with about 7 of your customer care ([protected]) associates, there were very unprofessional, lethargic, unaware of simple logic that HDFC bank has an option in its net banking to recharge DTH services.Among the 7 two of your associates Namely SHIVA and AJAY could not provide proper customer service that they went to the extent of disconnecting the call during the conversation.
The customer care office is from trichy is what the information we got from one of your associates.
If you people are not able to resolve customer problem Kindly shut it down.
Very bad, pathetic, damn poor service. I am working in public sector I'll not suggest any one to buy this product.
take some action else u will shut down soon!!!
Regards
Bharath
[protected]