[Resolved] Sun Dth — ESPN ,STAR Sports channels are not getting | |||
Sir I am a SUNDTH customer for more than 1 year .My smart card number is [protected] and Set Top box Number is P[protected] .For viewing World Cup Football,my connection has been recharged on[protected] &[protected] and activated add-on FIFA ESPNSTSPN package on[protected] .But unfortunately add on FIFA package is not received till this day. When I am trying to view the channel 500(ESPN) and 502(Star Sports) message receiving is “E-80-35 Service is currently scrambled”. I have contacted SUN DTH customer care center (phone[protected]Chennai) ,[protected]Cochin) and[protected]Calicut)) for more than 15 times during the last 20 days. The same reply received from the customer care for the last 20 days is “It is a Technical Issue. A complaint has been registered and your problem will solve within 24 hour”. But no positive action to solve my problem is not seen taken from SUN DTH and i cancelled the addon package FIFA ESPNSTSPN on[protected]. Yesterday I contacted nearest SUN DTH dealer (MAS Vision, PP/7 393 H, Badusha Building,Opp. Ambadi Textiles,Kuttiadi Road,Perambra-673523. Phone[protected] and they advised to change the Set top box. As per their direction I have activated the addon FIFA ESPNSTSPN package again and changed my set top box with an old one (Set Top box Number H[protected]) supplied by that dealer. Now the message displayed is “No signal” and when I am trying to scan the channel, no channel is displayed. I have contacted customer care center at cochin on[protected] and they replied that it is a “Pairing issue” and will solve within 24 hour. But no action is seen taken evenafter 11 days. I think the Set Top Boxsupplied by the dealer (MAS Vision, PP/7 393 H, Badusha Building,Opp. Ambadi Textiles,Kuttiadi Road,Perambra-673523. Phone[protected] is a defective one and it is the problem relating to Set Top Box. So it is the responsibility of the dealer to replace the Set Top Box and rectify the problems. But no positive action is taken from the dealer side. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved Sun Direct customer support has been notified about the posted complaint. | |||
 60 Comments | |||
Comments
SUN DTH — to keep customer care number as toll free number
i am trying to recharge my sun dth through customer care but they are making me to wait in line for a long time(i think they are wantedly doing this) the phone call cost is increasing...... so i suggest to keep customer care number as toll free number. there is not any toll free number why?
SUN DTH — Fraud Committed by Sun DTH distributor
Star Distributors, Distributor of Sun DTH at Andheri ( E ), Mumbai committed fraud of collecting Rs 3325 in cash from me and credited only Rs 400/- to the account. This was done through their employee Pradip Dubey. Rs 2925/- was pocketed by this distributor fraudulently.Contact no of this distributor is[protected] / 26846131. Contact Person : Santosh [protected]
My Setop Box no is P[protected]
why free channal is blocks
SUN DTH — horrible customer service
1st the cust.care exe. doesnot the various packs provided by the sun dth,2nd before the expiry of the due date the signal is cut off,3rdto change from the south pack to north pack the sun dth cce is telling me to do so at the midnight 4th the sun dth website allows you to change the password but the sun dth cce is questioning why did you change the password and are not allowed to do so.and last but not the least, the sun dth cce are illiterate about their sundth servicesSUN DTH — Not attending of complaint
I am facing some problem with my SUN DTH set top box for last 30 Jun, 2010. I am contact to customer care of SUN DTH service and told that I am not getting signal on main supply but it is running on inverter but somebody who attending the complaint convince me that I have problem with my wiring or Voltage may down and it require stabilizer. Accordingly I called electrician and check the supply line but it was OK. On the same day I called technician to check the inverter supply line and it was also OK. After that I contact to customer care on 03 July, 2010 and registered the complaint and give me the complaint No.[protected] and promised to attend the complaint within 24 hours. On 04 July, 2010 at 10:54 in the morning I want to know about the status of my complaint and somebody who attended my call told me 04 hours to left for attending and call after 24 hours. Again I call back to customer care on 04 July,15:28 and replied by customer care that we are sorry to not attending the complaint and we registering your complaint and give me the No.[protected] and it will be attended next 24 hours. I am serving in Min of Defence and staying with my wife and my 3 years old daughter. My family is facing great deal of problem to pass her time. It is requested to arrange to attend the complaint immediately and compensate the period during which I am not using the service of SUN DTH.Sun Direct DTH — Breach of customer relationship and support
1. No service available since 7th of July (its 3 days since the black-out)2. No customer intimation/information till 9th of July on the loss of service, from SUN Direct
3. Toll free # number is not functional. The same was the case even before.
4. The local customer care contact responded (8th July 9pm)after umpteen calls and the response was unsatisfactory-"Satellite problem, Donot have any further information.Would be rectified by 8th July midnight". No complaint registration or tracking of complaint was available. Lack of proper customer service.
What needs to done....Is there a way that SUN direct DTH can be sued?
Regards,
Jith
SUN DTH — SERVICE FAILURE
WE ARE THE CUSTOMERS OF SUN DTH FROM LAST TWO YEARS. LAST TWO WEEKS THE PROBLEM ARE COMING MORE. WHEN WE CONTACTED CUSTOMER CARE THE PHONE NO'S ARE ALWAYS BUSY. NO REPLY FROM NODAL OFFICER.THIS WEEK AGAIN NETWORK FAILED LAST FRIDAY ON 16.07.2010. TILL NOW NO ACTION.
PLEASE SOLVE THE PROBLEM IMM.
I AM A SUN DTH customer FOR MORE THAN ONE YEAR .MY SMART CARD NO IS r [protected].The research is activated till 28.10.2011.I AM GETTING NO SERVICE AS I AM GETTING NO TV CHANNEL SINCE YESTERDAY ie, FROM 30.7.2010. IT IS APPEARING ON THE SCREEN AS E16-4 SERVICE IS CURRENTLY SCRAMBLED, ON ALL CHANNELS, EXCEPT INFORMATION CHANNEL.YOUR SERVICE PROVIDER ie, CUSTOMER CARE[protected] IS OF NO USE GIVING STEREO TYPE REPLIES.I DO NOT UNDERSTAND HOW LONG I HAVE TO SUFFER WITH OUT VIEWING THE CHANNELS WHICH ARE APPEARING AS SERVICE CURRENTLY SCRAMBLED.THIS IS NOTHING BUT UNBEARABLE MENTAL SUFFERING.IF THIS PROBLEM CONTINEOUS I WANTED TO TAKE BACK THE REFUND ONE YEAR ONE AND HALF, MONTHS SUBSCRIPTION AT ONCE.MY E-MAIL ADDRESS IS [protected]@YAHOO.CO.IN.PLEASE SEND YOUR REPLY STATING WHEN YOU WILL RECTIFY THIS PROBLEM.
The above complaint lodged on[protected]. So for the SUNDIRECT authorities had not looked in to my problem and rectified the technical mistake appearing on the screen as E16-4 service is currently scrambled. The technitions of sun direct can easily solve this problem. I want I should be able to see all channels in TV, as I have paiod the subscription up to[protected].I request sundirect authorities to look in to the nature of problem involved and setright my TV to be watched as usual. Alternatively the amount of subscription held with sundirect for 15 months up to[protected] plus cash balance of Rs.164/- available in my account with you so that I can go to other network.
yours sincerely,
TPV Subbarayudu.
smart card no.r[protected]
H-NO. BN-28, Balramnagar, Safilguda.
Hyderabad=500047
phone. 27225777
cell no. [protected]
yours sincerely,
TPV Subbarayudu.
smart card no.r[protected]
H-NO. BN-28, Balramnagar, Safilguda.
Hyderabad=500047
phone. 27225777
cell no. [protected]
SUN DTH — NO SERVICE FROM JULY 1ST 2010
Breach of customer relationship and support.1. No service available since 1st of July to till date.
2. No customer intimation/information till 5th of AUGEST on the loss of service, from SUN Direct
3. Toll free # number is not functional. The sames the case even before.
4. The local customer care contact responded (8th July )after umpteen calls and the response was unsatisfactory-"Satellite problem, Donot have any further information.Would be rectified by 8th July midnight". No complaint registration or tracking of complaint was available. Lack of proper customer service.
What needs to done....Is there a way that SUN direct DTH can be sued?
No one bother and take proper action"
Pure Genuine players like Tata Sky, other do the best in customer service and this CC folks never ever transfer call to higher authorities....they will solve it by just saying 24 hours or 48 hours.....
Really upset by using this service, I wait until Monday otherwise I am gonna throw the dish and setup box to trash...
Regards,
Nageswararao
Location Hyderabad Date 6-8-2010
In continuation of my above complaints I acknowledge the resumption of basic package channels. But I am not receiving Zee telugu channel which is pay channel for which the amount is already paid.The same is yet to be resumed by Sun DTH. Zee Telugu channel may be viewed very early, as your consumer care center is of no use.They are resetting the channel everyday with no result
Yours Sincerely,
TPV Subbarayudu
Smart Card No. r[protected]
H.No. BN-28 Balramnagar, Safilguda, Hyderabad-500047
In continuation of my above complaints I acknowledge the resumption of basic package channels. But I am not receiving Zee telugu channel which is pay channel for which the amount is already paid.The same is yet to be resumed by Sun DTH. Zee Telugu channel may be viewed very early, as your consumer care center is of no use.They are resetting the channel everyday with no result
Yours Sincerely,
TPV Subbarayudu
Smart Card No. r[protected]
H.No. BN-28 Balramnagar, Safilguda, Hyderabad-500047
SUN DTH — non availability of channels
i am thrijayakumari . i have sundth connection .kairaliwe , indiavision radio channels utv movies utv action etc are not available. no response from them. Location. Hyderabad Date[protected].
In continuation of the above complaint I have to state that the Zee Telugu channel is not established so for as the same is being shown as E16-4 SERVICE IS CURRENTLY SCRAMBLED. I do not understand why the Sun DTH is not showing this channel when they have received advance payment for full month.for Zee Telugu channel. This channel is disconnected from[protected].If Sun DTH unable to resume this channel they may refund the amount by crediting it to my account.of smart card no.r [protected].
yours faithfully,
TPV Subbarayudu
In continuation of the above complaint I have to state that the Zee Telugu channel is not established so for as the same is being shown as E16-4 SERVICE IS CURRENTLY SCRAMBLED. I do not understand why the Sun DTH is not showing this channel when they have received advance payment for full month.for Zee Telugu channel. This channel is disconnected from[protected].If Sun DTH unable to resume this channel they may refund the amount by crediting it to my account.of smart card no.r [protected].
yours faithfully,
TPV Subbarayudu
SUN DTH — NON AVAILABILITY OF PROGRAMME
To All Concerns regarding SUN DTH,Very sorry to inform you that even after repeated phone calls and emails you were not able to restore my new sun dth connection till now. In this situation I have to look for other alternatives and request you to kindly disconnect my connection and pay back the amount given to your distributor Rs 990 + 120 (extra cable charges) immediately. I can imagine if a new customer like me having such an experience from SUN DTH distributor then what would be for the existing old customers? any how this is not my concern here after. Please pay back the money invested on you immediately.
Thanks
Sujith
Location Hyderabad.dated the[protected].
Dear Sir.
In continuation of my above complaints I further state the very bad state of detorioating condition of the Sun Direct in failure to provide the basic channels usually provided to us from long time. They have withdrawn the Business channels like Bloomburg UTV I, Times Now, and NDTV Profit. When enquired with customer care says these channels were removed and they do not know when these channels will be reintroduced. They informed me the News Boquet channels containing CNBC is also removed.I do not understand why they were advertising for booking of new customers when they are utterly failed in satisfy the old customers like me.This is nothing but cheating the customers.I request the Indian Consumer Forum to initiate necessary legal action against Sun Direct for cheating the customers by non providing the promised channels heather to being provided.
Yours faithfully,
TPV Subbarayudu
H. No. BN-28, Balramnagar,
Safilguda, Hyderabad-500047
My Smart Card no.with Sun Direct is.r [protected].
Dear Sir.
In continuation of my above complaints I further state the very bad state of detorioating condition of the Sun Direct in failure to provide the basic channels usually provided to us from long time. They have withdrawn the Business channels like Bloomburg UTV I, Times Now, and NDTV Profit. When enquired with customer care says these channels were removed and they do not know when these channels will be reintroduced. They informed me the News Boquet channels containing CNBC is also removed.I do not understand why they were advertising for booking of new customers when they are utterly failed in satisfy the old customers like me.This is nothing but cheating the customers.I request the Indian Consumer Forum to initiate necessary legal action against Sun Direct for cheating the customers by non providing the promised channels heather to being provided.
Yours faithfully,
TPV Subbarayudu
H. No. BN-28, Balramnagar,
Safilguda, Hyderabad-500047
My Smart Card no.with Sun Direct is.r [protected].
SUN DTH — channels cut after few months gradually
I am a subscriber of SUN DTH 06/06/2010 on payment of Rs1600/ with an offer of maximum channels at lowest payment with first six months free offer and world cup season channel ESPN and Star sports for a few days. Now just after 2 months I found that channels CHIRITHIRA, INDIA VISION, ETV NOW, NDTV PROFIT, CNBCTV18 one by one on the offer that the some channels are complementary and may discontinued at any time with a star marking. This is actually cheating the consumers and getting a huge profit by avoiding pay channels by the company. So kindly let the others be alert not get in to this trap. My attempts to access through internet failed and hence could not inform the complaintCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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SUN DTH — Why? free to air channels scrambled
I am customer of sun DTH. I found that Free to air channels are scrambled on sun dth. other dth services like tata sky & dish tv are giving fta channels without Scrambling. only they are scrambling pay channels.is it ok on legal point of view?