[Resolved]  Sundirect — Signal problem

NET CENTRE - VIZIANAGARAM — weekly malfunctioning of net connect

I regret to inform that it became common in bsnl-vizianagaram broad band connections to our net centre frequent failures of connection mostly on every Saturday & Sunday.. The complaint no 22197 and 230700 not responding proper phone calls when we ask for status, simply putting aside the phone when net does not works. When centres are paying thousands of rupees p.m, net centres are compled to pay for net holidays.. Pl. put tech.persons on public holidays and ensure for immediate maintaince.

Sundirect — Delay in service

I bought a sunDirect Setup box and Dish antenna, installation hapened soon. But still i am waiting for activation of satellite transmission to my set after 3 day also. When i enquired with agency, i got a response to wait for another twm days as the custer service desk is not working for two days continuosly due to national and regional holidays!!! even goernment offices d not have two day continuos holidays!!!

I brought a new dish and it was installed on the same day and I was informed that I will get the activation of channels on the same day. However, it did not. I called on the second day and the lady said it will activate at evening and it is been more than 2 days, I am still see no progress.

pls send our voters i.d.cards

it mal functions every time and the band width is not 256kbps even its broad band its not good at alla and aht complaints office never resopnds

Sun Direct — SIGNAL PROBLEM & BOX NOT WORKING

i have brought sun direct from distributor & it working only one week after that from last 2 months its not working
. ITS SHOWING NO SIGNAL. Ihave tried to customer care 100 times but no response till date .

Kindly sugesst what should i Do.


Regards
Vinay
[protected], [protected]

SIGNAL PROBLEM& BOX NOT WORKING
i have brought sun direct from distributor & it working only one week after that from last 2 months its not working
. ITS SHOWING NO SIGNAL. Ihave tried to customer care 100 times but no response till date .

Every time service person asking Rs 250 for tunning

every month is it possiable to give

Kindly sugesst what should i Do.


Regards
sivakumar
[protected]

Sundirect — jeevan'tv

Sir,
jeevan'tv is leading malayalam channel. why dont'you include it on sundirect? we all want jeevan'tv because it shows some good content.
pls,take steps to bring this channel.
thank u.!

sir my smart card no [protected]r please balance for my mobile no [protected]

Yes since 7 - Jul - 2010 sun direct signals are not coming in. When enquired the customer service is pointing fingers at ISRO. Just can believe it. Hope they don't start blaming the government.

I am not getting any info channel or anything. Not TP. only 'E50-32 no signal'.

Me too have the same problem, still if they were not able to solve the problem they can go for tandanakka rather than tan tana ton
narayanan.rm
please help us to sue them

Yes, me too facing the same problem and all others.
In Info channel, they are displaying some messages regarding this, , will rectified soon..
(soon means 1 week, , I think so)..

I tried to call, , but customer care totally shut down.
I mailed to them, and surprisingly i got immediate reply.


Sir,

Please wait technical problem in our side. It will be resolved automatically.


Mail details:

Okay, Thanks for your quick reply.
Please let me know, once the issue is resolved.

Thanks.,
Thirumalai Kandasami
- Hide quoted text -






On Thu, Jul 8, 2010 at 11:57 AM, Nodal Tamilnadu <[protected]@sundirect.in> wrote:



Sir,

Please wait technical problem in our side. It will be resolved automatically.


General Enquiry from

Smart Card Number:


[protected]

Name:


Mr.. Thirumalai Kandasami

Email:


[protected]@gmail.com

Contact number:


[protected]

Country:


INDIA

State:


Tamil Nadu

Town / City:


Namakkal

Queries:


I am unable to view any of paid(sun tv, k tv) channels, even i have enough balance in my account.I faced an issue like, all the paid channels showing status 'No Signal', and channel's are showing different names, number's(example:number-100, suntv--but it showing some news channel)..but I can able to see all DD channels. I tried with Customer care number but it always says 'Busy, Not available now'. Please have a check.Waiting for your response. My Details: Customer Id: CR-0242635 Customer Since:[protected] Smartcard Number: [protected] Settop Box Number: H[protected]













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I too get 'E50-32 no signal'... Completely blacked out...

Guys, I am from Mysore and its the same here also. Dont know whether its the case all over India?

The Insat-4B communication satellite has been hit by a 'power supply anomaly' in one of its two solar panels, partially affecting some television and telecom services in the country.

The snag in the dedicated TV and telecommunications satellite launched by Ariane5 rocket from French Guyana in March 2007 with an estimated mission life of 12 years has led to switching off 50 per cent of the transponder capacity.

The three-tonne INSAT-4B carries a total of 24 communication transponders (12 Ku-Band and 12 C-Band).

Due to a power supply anomaly in one of its two solar panels, there has been a partial non-availability of services on India's [ Images ] INSAT-4B communication satellite, Indian Space Research Organisation said on Friday.

On the night of July 7, the satellite experienced a power supply glitch which led to switching off 50 per cent of the transponder capacity (6 Ku and 6 C-Band transponders), the release said.

An expert team is studying the possibilities of partial utilisation of some of the transponders that were switched 'off 'and restoring services at the earliest, it said.

Hi Everyone.
I am also a sun direct customer. Today mornging an associate told me that all the channels will be activated (based on your package) by today 005.00 PM (they said 100 times as sure). But i donno about this.
Any one have any idea on this?

SUN DTH — No Info about Glitch in INSAT 4b

Insat 4b started malfunctioning from PM 07 Jul.

I called Sun Direct Call Center for asking whats the problem in DTH service from Pm 07 Jul onwards. Till now (PM 10 Jul) I called to them atleast for 7 times, whenever they attended the call they asked (first did u paid subscription amount) then Name, Smart Card No. then Customer / Dealer and they replied some mixing problem is goin on it will be rectifed in another 04 hrs please keep your Settop Box ON.

They didn't disclosed the failure of INSAT 4b till now..

Sundirect — SUN DIRECT NOT WORKING

I have one year validity for sundirect for past 2 weeks i am not getting any channels. It is very horrible. Compalints registered several times at Customer Care but no response..
I dont know what to do...
So guys dont choose SUNDIRECT

Today it is 1 /8/2010 still i am experiencing the problem dont know what to do, in customer care every one of them saying a new reason . what to do plz help me my sun direct number is [protected]... GIRI