Tata Docomo - deduction of account balance suddenly
This is KAUSHIK MUKHERJEE, an M.Tech student from Kolkata.
I have sent you a complaint (in details with my attached photo) on 4th May, 2010 regarding my account balance deduction suddenly from my mobile phone, where I use TATA DOCOMO connection. My mobile no is +91-9038157189.
on 3rd May, a lady customer care representative was insisting me to download caller tune from the number 9038538178. But I was really not interested about it.
After that, a caller tune has been downloaded unwillingly. I did not know when It has been downloaded. So, my account balance has also been deducted from Rs 60 to Rs 26 automatically.
Today, I got a call from the number +9133-66212222. A customer care representative was asking me about that. He told me that they were informed about it on 6th May, 2010, more than 48 hours later from when my account balance has been deducted. So I can not get back my account balance.
But I have been informed you on 4th May, the day after when my account balance has been deducted. (within 15 hours)..
IS it their proper excuse??? Even the customer care representative has roughly behaved with me for it, he was asking me why I have sent this complain???
That's why I am sending you this message.
In business, behaviour is a small but very vital attributes.
I will leave TATA DOCOMO connection as soon as possible, after completion of my remaining accout balance..
If TATA DOCOMO will do so, then he will loss lot of their customers like me.
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