[Resolved]  Tata Docomo — delay in MNP

I have opted for mnp on 20th this month. My number is [protected]. I requested to port out from airtel and port into docomo. My application has been processed from docomo side on 20th itself. The porting request was sent to airtel on 20 to my donor network (airtel) on 20th of this month. There is no reply from airtel since then. I am waiting to get rid of airtel as soon as possible. Docomo representatives were saying that they have to receive approval from airtel to port my number. I have tried airtel Customer care number 121 regarding this. I was charged for calling customer care but the customer care response is pathetic. They again did Keep on hold, disconnect trick. Please solve this issue.

Bharti Airtel GSM — Not Letting port in DOCOMO

Hello sir,
This is Meet Shah...

I m having very bad experience with Airtel so i thought to port my airtel no [protected] to tatadocomo...
So i have sent message for porting and my port id is AG782234 and also submitted documents to DOCOMO...

Now main story starts from here.... On 2nd day of submitting document a message came from docomo that "Your Port in request for Mo No: [protected] has been rejected by your service provider(Airtel) due to legal reasons....."

So to know that legal reason i just call customer care.... I have talk 3 time to CC executive even their supervisor... One has told me that, your sim card is not 3month old... Actually my sim card is more than 5years old...

And second executive told me that there is a scheme is activated on your no.. and he refuse to deactivate it even he didn't told me what was that scheme....

And 3rd time the third executive told me that "on behalf of your porting request you have got call from our company and you gave positive reply..." Now i am so fed up with airtel how could i give positive reply to them... and None of above are legal reason for which the are not approving my No for porting into DOCOMO...................

Bharti Airtel — Delay in Releasing MNP Codes

We are a group of 9 Airtel Mobile Users and wished to switch our Mobile Service Operator from Airtel to Vodafone because of poor network connectivity and poor customer service. On 23.05.2011, we had sent requests to 1900 for Unique Porting Code from all the 9 mobile users. The Unique Porting Code was received after sending repeated emails and sms to Airtel on 25.0.2011 after an undue delay for a system generated response which should have been answered immediately. The expiry date for the Code generated is 06.06.2011 after which a fresh MNP would have to be applied for. Even after receiving the Code and forwarding the same to Vodafone there were unnecessary rejections made by Airtel on the baseless grounds of subsisting contractual agreements and outstanding payments. All outstanding payments were cleared immediately and there is no contract or agreement pending with Airtel. These are just various ways of harassing genuine users from availing better services which Airtel is unable to provide and is resorting to time consuming means of releasing the 9 mobile nos. from its domain. We would like to request CNBC Pehredar to please highlight this issue and help us in solving this matter with Airtel. This regular practise on the side of the current operator to delay the process further determines our resolve to switch to another operator. We see no reason as to why the Porting request cannot be accepted or else we will have to follow this matter with TRAI and Ministry of Communications. Awaiting your reply. From : Shivani Rajgarhia, 2A, Pretoria Street, Kolkata - 700071.

Airtel — Delay in MNP

Dear Concern,
My name is Rahul Chitale. I am using Airtel Prepaid number [protected]. I registered request to port to Tata Docomo GSM on 09 January 2013. I got call from Airtel to confirm the same and I told that I am not interested in any offers and still wish to Port out. Now after 10 days still my number is not ported to Docomo. I called Airtel Customer Care to ask for the status for my Port out request and got answer that it is been cleared from there side and I need to contact Tata Docomo and since then my calls to Customer Care are blocked and I am not able to connect to Customer Care. I am afraid of Airtel as they have done this same trick with me last time as well.I request you to process my MNP request and let me port out of Airtel and port in Tata Docomo. And if my MNP request gets rejected this time I will never use any Airtel service in future and cancel all Airtel postpaid connections from my family as well. I am submitting following details for your convenience.

Mobile Number : [protected]
Donor Operator : Airtel Prepaid
Activation Date for Airtel : 28 August 2012
Date of Application for MNP : 09 January 2013
Recipient Operator : Tata Docomo GSM Prepay
UPC Number : AZ589267

So please do the needful.

thanks and regards,

Rahul Chitale
+91-[protected]

Namaste Mr.Chitale,

This is to inform you that your concern listed on 18 Jan. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Dear Mr.Chitale,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Hello Sir,
As per MNP guidelines by TRAI the Port takes place on 7th working days from the application. I applied for MNP on 09-JAN-2013 and today is 22-JAN-2013 but still my number is not ported. I am contacting with Docomo customer care through Online Chat support and the representative told that MNP request is received on 09-JAN-2013 and no further procedure is done for my MNP request. This is my consecutive second MNP request which is not processed by Tata Docomo. I have already submitted all the details and also have mailed this issue to appellate.[protected]@tatadocomo.com which I got from Tata Docomo representative but I even don't get any reply from them. I request you to process my MNP request and let me port in Tata Docomo.

thanks and regards,
Rahul Chitale
+91 - [protected]

Dear Concern,
I hereby would like to take my complaint back against Airtel as delay for my MNP request was caused from Tata Docomo's end and there is no problem from Airtel. Now this is a fault of Tata Docomo as they didn't processed my MNP request and this has been done consecutive second time with me. I have lost my Rs.138/- in this all the details are as follows

1) MNP request registered on 16-DECEMBER-2012 SIM Charges Rs.50/- and Porting Charges Rs.19/-
2) MNP request registered on 09-JANUARY-2013 SIM Charges Rs.50/- and Porting Charges Rs.19/-

As there is no use of SIM cards I got and porting is not done, I should get my rupees back. So I hereby claim my loss Rs.138/- from Tata Docomo.

thanks and regards,

Rahul Chitale
+91-[protected]

Dear Concern,
I hereby would like to take my complaint back against Airtel as delay for my MNP request was caused from Tata Docomo's end and there is no problem from Airtel. Now this is a fault of Tata Docomo as they didn't processed my MNP request, now after 15 days the MNP request is rejected due to UPC got expired and this has been done consecutive second time with me. I have lost my Rs.138/- in this all the details are as follows

1) MNP request registered on 16-DECEMBER-2012 SIM Charges Rs.50/- and Porting Charges Rs.19/-
2) MNP request registered on 09-JANUARY-2013 SIM Charges Rs.50/- and Porting Charges Rs.19/-

As there is no use of SIM cards I got and porting is not done, I should get my rupees back. So I hereby claim my loss Rs.138/- from Tata Docomo.

thanks and regards,

Rahul Chitale
+91-[protected]

Namaste Mr.Chitale,

We would like to inform you that your concern listed 18 Jan. 2013, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Dear Rahul Chitale,

The number has been updated in the account but the MNP process was closed. Kindly visit the outlet of donor operator for better assistance.

Thanks and Regards,
Customer Care,
Tata DOCOMO