[Resolved]  Tata Docomo — deliberate delay in changing the plan from postpaid to prepaid

Address:

Punjab

Dear Sir,
I am using Tata Photon device for internet access for last several month.
I have tried to convert the plan from postpaid to prepaid several times, but everytime they are making excuses and giving options of other schemes and claiming false claims about cancellation of my documents which are same to those submitted during purchase.

Now, I have submitted again my documents at their outlet at putlighar, amritsar on 29th July, 2013. But they have deliberately delayed the conversion to enter the next billing cycle in august and have not yet converted even after several online complaints as well as telephonic conversations with their customer executives. Everytime they are giving me a new complaint number and time duration of 24-48 days for resolving the problem.

Kindly identify the person responsible for this delay and charge the rental of this new billing cycle from them because i have already made the request for conversion , more than 15 days in advance.

Below is the mail that i have sent to them and reply received once after online complaint-------
================================================================================...⇄
-----Original Message-----
From: [protected]@gmail.com
Sent: [protected]:17:36.0
To : [protected]@tatadocomo.com
Cc: null
Subject: regarding change in Plan from postpaid to prepaid for PHoton device~~M14990398
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Sir,

I want to change my Plan from Postpaid to prepaid for Photon account
no.[protected]...(Photon no-[protected], Dr. Pranay Kumar). I have applied
for the change on your Putlighar franchisee, amritsar on 29 th July, 2013.
I have not yet received any response, even after passing of more than 7
days..

Kindly change the plan as soon as possible before the next billing cycle
starting on 13 th august, 2013. If it is not possible to change , kindly
stop the service,until you change the plan. I will not pay for the postpaid
plan if it remains after 13 th august, 2013 and i 'll not be responsible
for the extra bill because some body is deliberately delaying it in your
service chain.

Thanking you.

Sincerely,
Pranay.
==================================================================

Dear Mr. Kumar,

We refer to your email dated 10th Aug 2013 regarding your query on conversion of your Photon number [protected] from postpay to prepay.

Please be informed that your request related to postpay to prepay with service request number[protected] is in progress. The same will be resolved by 12th Aug 2013 end of the day and you will be duly notified upon closure. Kindly make a note of this service request number for your future correspondence.


Thank you for surfing with Photon.

Warm Regards,
Preeti,
Photon Care Team
================================================================================...⇄

even after so many such response, i am still facing this problems.


regards,
Pranay.