Tata Docomo — False Internet bills

Address:New Delhi, Delhi

I have asked for the internet connection on tata photon max device whose MEID Device No is A[protected]AAB9 and photon no is [protected] which has plan of 1200 of 11 GB, which is running on and paying regular bill for 4 months, but tata docomo has generated the another false photon number of [protected] whose MEID Device No is A[protected]AAB1 on my name and issued the bill Rs 917 for the device which i havent got it and even ever purchased that device.
I am trying to explain every customer care executive that i haven't of got any device for which they are claiming me the bill. but they dont want to listen.
when i have get the number first time of [protected], it was a rule of government that customer has to call customer care and confirm the address for number then it will started that i have done with [protected], but after 4 days i got another msg from tata that you number is [protected] then i havent call to confirm the adress even after that they started number on my name.
then i call on retailer which i have applied through online, they told me its mistake of tata that they put the last number B1 in place of B9 which they will resolve but after 1-2 weeks not even resolved and atlast i have to cut false connection of 92124152
Now they areclaiming me for bill of Rs1174
I am getting mentally torchered for 3 months for paying bill all the time
Please help me to get rid of these false bills and device for which they are claiming on me.
I want the claim for torchering me for bill and how have they issued another bill on my name
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Dear Mr. Kumar,

As discussed over the call, we would like to thank you for the confirmation that your concern has been resolved. Further, you can now migrate your photon max from postpaid to prepaid; hence we request you to kindly clear your outstanding amount and visit your nearest Tata Indicom outlet along with the required documents, which you have submitted at the time of activation.

Further, we request you to kindly send a mail to [protected]@tatadocomo.com for any assistance.

Thanks and Regards,
Customer care,
Tata Docomo.

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