Tata Docomo — Unreliable and extremely slow

Address:

Gurgaon, Haryana

This is the worst product I have ever bought! The speed is more like 1/20th of the advertised speed! I bought this Photon plus for browsing and watching a bit of youtube videos. The videos are impossible to watch and browsing the web is an exercise in futility. Tata's reputation is at stake their marketting department is lying and cheating its customers. I called the 1800 number to complain a few times and told me to clear the browser 'cache' and when I told them that I have 4 laptops and its slow in all of them then the lady says that 'oh thats because there is an outage in Delhi/NCR'. That was a week ago. My Tata photon number is [protected]. I suggest that whosoever is in the market looking at a mobile solution to avoid Tata's fraudulent service like plague, They lie in their ads and their customer service is trained to pass the buck and lie to its customers. I'm trying to find a buyer for my photon so that I can recover a bit of my money (2,500 Rs) back. If Tata is looking at this complaint please address it, I have been trying to get through to your customer service for the last 3 days and I cannot get anyone.