[Resolved] Tata Indicom — no service by tata indicom ,pune | |
Following is the frustrating and unbearable ongoing torture on me done by TATA Indicom Pune division (TTML). I myself Mr. Abhilash Sahoo working as asst. manager in TATA Motors LTd. have applied for New TATA Indicom "Walky 10" connection in JANUARY. And i got a first response from TATA Indicom by call on 5TH Feb. My appointment was fixed on 6th Feb in the evening with Mr. Mahes (TTML New connection in charge Employee) and finally i filled and submitted the document to Mr. Mahes( Mobile No: [protected]) at my residence along with a cheque of amount Rs 900 (chq No: 328096, drawn in favour of TTML, drawn at ICICI bank, Chinchwad Pune). I was committed to have my verification to be done the next day (7th) and connection on 8th. Here starts the game by TTML. NO verification on 7th,8th and so on. I I called thrice to TTML customer care and thrice to Mr. Mahes and only got my application no as MHROMFWTR249308. Surprisingly without verification my cheque was collected and 900 rs are debited from my account on 11th as you can see in the attached mini statement. finally on 13th one person came home for verification. So verification completed after 7 days. After verification my Waits starts for any communication from TTML for connection. I started calling the customer care everyday like a routine. I will be always giving application no, agents name and no and so on. Only false promises, cheat records and no response. I talked with the customer care supervisors ( MR Mayur and Mr MAHADEV) but he is also like the all. lies and lies. I also asked for refund of my money if new connection is not possible but no positive response. I called 5 times and in total 8 times. Today is 21st and still no connection. Not even a single response or reply or call from TTML. This is the service provided by TATA to a TATA employee. We are trying hard to perform hard and put TATA AT THE Top but these creepy fellows at the bottom level destroying the reputation like anything. I dont hope any positive attitude from your side. Even i dont expect any refund also. even i am sure you will not reply this mail. I am going to File a FIR at consumer court today ON 21st feb 2008 and that is a PROMISE Regards Abhilash Sahoo Asst Manager, TATA MOTORS Ltd, Pune Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
please activate my tata mobile [protected]
Dear Tata Indicom,
I'm sure this kind of mail is not new to you and you're ready to say "We sincerely regret the inconvenience". Nonetheless, I thought I should knock all the possible doors.
1) Since today morning [Feb 22nd] my boradband is sleeping. It connects but no browsing is possible.
2) I called up customer care and all the can say.. you know what.. "We sincerely regret the inconvenience".
3) They also say.. "it'll take 72 hours to get back to you.. we have a holiday here". I wish I had a way to say the same on your Salary day.
4) First level support only knows "Ping, sir, Ping" .. and when asked if I can talk to someone senior.. "They all are busy, sir".
I know I can just curse my choice of selecting Tata Indicom. But, guys, have a heart. You have a bunch of goons hired who hunts me every 4th of the month, "Sir, your bill is pending, please pay, or else.." . Why don't you get the same for offering service ? Please get rid of the you have in helpdesk and hire some guys who just don't talk in funny accent. Ones who knows beyoond "Ping, sir, ping".
All I can say is, I know you all work for salaries and all of you believe that you're just not paid enough, but guys, think !! Tomorrow you may receive the same treatment when you go to hospital while your dad is having a heart attack !! Will you like that "we'll get back to you in 72 hours.. we're having a holiday here and our managers are awefully busy training newly recruited lady trainees" ?
Anyway, I know, it's NOT GOING to make any difference to you at all :) You'll all get your salaries & your managers will get busy training new young lady recruits. I don't even have a proper escalation matrix for Tata Indicom boradband in Pune.
But, I'm going to dissuade as many people I can from taking tata indicom henceforth.
Bye and have a great 'holiday'..
Subhajit
ID : [protected]@vsnl.net
City : Pune
[protected]
[protected]
I'm sure this kind of mail is not new to you and you're ready to say "We sincerely regret the inconvenience". Nonetheless, I thought I should knock all the possible doors.
1) Since today morning [Feb 22nd] my boradband is sleeping. It connects but no browsing is possible.
2) I called up customer care and all the can say.. you know what.. "We sincerely regret the inconvenience".
3) They also say.. "it'll take 72 hours to get back to you.. we have a holiday here". I wish I had a way to say the same on your Salary day.
4) First level support only knows "Ping, sir, Ping" .. and when asked if I can talk to someone senior.. "They all are busy, sir".
I know I can just curse my choice of selecting Tata Indicom. But, guys, have a heart. You have a bunch of goons hired who hunts me every 4th of the month, "Sir, your bill is pending, please pay, or else.." . Why don't you get the same for offering service ? Please get rid of the you have in helpdesk and hire some guys who just don't talk in funny accent. Ones who knows beyoond "Ping, sir, ping".
All I can say is, I know you all work for salaries and all of you believe that you're just not paid enough, but guys, think !! Tomorrow you may receive the same treatment when you go to hospital while your dad is having a heart attack !! Will you like that "we'll get back to you in 72 hours.. we're having a holiday here and our managers are awefully busy training newly recruited lady trainees" ?
Anyway, I know, it's NOT GOING to make any difference to you at all :) You'll all get your salaries & your managers will get busy training new young lady recruits. I don't even have a proper escalation matrix for Tata Indicom boradband in Pune.
But, I'm going to dissuade as many people I can from taking tata indicom henceforth.
Bye and have a great 'holiday'..
Subhajit
ID : [protected]@vsnl.net
City : Pune
[protected]
[protected]
Tata indicom is worst service compare to other service. i never expect such worst service from Tata group. i should suggest dont go with this service.
To,
Tata indicom
Ref No[protected]
Dear Sir,
We are talk your new Landline (pco) in our shop before 25 days, now i want recharge the card but last 5 day we are tell your agent to recharge the card he is avoid this thinks, i dont know what is her proble, we are literary tiered.so many costomer return
Please help me & accept this complaint
Thanking You
Regards
Shop No.20, Nasirkhan Chawl No.1, Meghwadi Jogeshwari (East), Mumbai =400060,
Contact no.[protected]
Tata indicom
Ref No[protected]
Dear Sir,
We are talk your new Landline (pco) in our shop before 25 days, now i want recharge the card but last 5 day we are tell your agent to recharge the card he is avoid this thinks, i dont know what is her proble, we are literary tiered.so many costomer return
Please help me & accept this complaint
Thanking You
Regards
Shop No.20, Nasirkhan Chawl No.1, Meghwadi Jogeshwari (East), Mumbai =400060,
Contact no.[protected]
I have taken connection of broadband connection for new cyber cafe.
Person who collected cheque from me now not responding me because of poor technical feasibility.
As distance from previous point is [protected]@ 100-200 meter. already i got approval from them.
But TATA INDICOM people not taking it seriously and not giving me response . They are trying to avoid my call also.
Anyone can help me?
Person who collected cheque from me now not responding me because of poor technical feasibility.
As distance from previous point is [protected]@ 100-200 meter. already i got approval from them.
But TATA INDICOM people not taking it seriously and not giving me response . They are trying to avoid my call also.
Anyone can help me?
Dear all
TATA Indicom.
We use tata indicom sim card (Sim card no is [protected] name- Ramchanra S. Nachankar ) from 3 years but we have been not getting good service from tata indicom, so we would like to stop this sim as well as this service, so pl. stop this service from yours side i.e. tata indicom, pl. stop this service immediate bcoz we don’t like urs service i[censored] will not taking action immediate on it then we will spread this condition to all my friends and to create them to ready to refuse tata indicom services, and this is ours last decision and we will take another telecom service on this regular sim no. so we request to all o[censored] pl. stop this service immediately bcoz i[censored] not stop this service from urs side we cant start another service on this regular no. so pl. immediate stop this service this is request to u otherwise we send this mail to all world wide urs company customers complaints forum bcoz u r not give needful response and able to solve a casual query.
Thanks & regards,
Ram
[protected]
TATA Indicom.
We use tata indicom sim card (Sim card no is [protected] name- Ramchanra S. Nachankar ) from 3 years but we have been not getting good service from tata indicom, so we would like to stop this sim as well as this service, so pl. stop this service from yours side i.e. tata indicom, pl. stop this service immediate bcoz we don’t like urs service i[censored] will not taking action immediate on it then we will spread this condition to all my friends and to create them to ready to refuse tata indicom services, and this is ours last decision and we will take another telecom service on this regular sim no. so we request to all o[censored] pl. stop this service immediately bcoz i[censored] not stop this service from urs side we cant start another service on this regular no. so pl. immediate stop this service this is request to u otherwise we send this mail to all world wide urs company customers complaints forum bcoz u r not give needful response and able to solve a casual query.
Thanks & regards,
Ram
[protected]
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During this period, I am in Delhi. So again I confirmed the place, (Shiva Distributors, Uttamnagar, New Delhi) to re-submit my document then they said your problem will be short-out within 12 to 72 Hrs. It was Saturday (25/10/2008 at 11.00Am). Now Its already more than 72 Hrs Completed once I resubmitted my document. **
Shop keeper(Nanak, Shastrinagar Corner, Pune-411006, Land Line No.[protected] says that "There is no fault from my side" even though he has delayed to submit my document. ***
So Analysis by Customer:-
** Tata Indicom office is Smart and with full confidence he is trying to prove his unrealistic activity.
***Shop keeper (Nanak, Shastrinagar Corner, Pune-411006, Land Line No.[protected] is smarter than Tata Indicom and said me that whatever you can do, you are most welcome.
Finally I contacted to Tata Indicom Regional Manager, Mr. Tata (Mobile No. [protected]) but he has given more smart answer than others. In his word - "Shopkeeper never says truth to the Customer - They would activate you connection and after two days your connection will be disconnected for next 72 hrs.". He said that I am in roaming but once I reached Pune then I try to activate your connection.
Please send me your Data Card SIM No ([protected], Pune). ****
So ****Tata Indicom Manager is more smart than others.
So WHAT IS THE OBJECTIVE OF ALL THREE KIND OF "POINT OF CONTACT”?
ANSWER BY CUSTOMER:-
NEVER BUY TATA-INDICOM DATA CARD AND THIS WAS YOUR GREAT MISTAKE THAT YOU PURCHAGED DATA CARD FROM TATA-INDICOM.
HOW I AM SUFFERER?
* I AM ABSENT FROM MY OFFICE. BECAUSE IN INITIAL TWO DAYS IT WAS WORKING AND MY MANAGER HAS SEEN THAT HE CAN LOGGED IN REMOTELY. SO MY EMPLOYEE IS MAKING HIS OWN IF-ELSE EXCEUSES.
* MY UNLIMITED CONNECTION STARTED ON LAST THURSDAY(23/10/2008) SO WITHOUT GETTING SERVICE, I LOOSED 30 days - 8 Days = 22 Days(Current Status) remaining and still there is no guarantee that this Internet Service is going to be started).
* They never bother that your are a customer of Tata-Indicom. In complete life Cycle, they only concern whether "Money has received by me from the customer or not".
NOTE:- Pay your money only if you get one week complete service.
NOW DECISION DEPENDS UPON READER THAT IF THEY INTENSANLLY READY TO PROVIDE THIS KIND OF SERVICE, WHAT TO DO WITH THIS KIND OF SERCIVE PROVIDER. IS IT A ATTUTUDE LOOKS LIKE OF SERVICE PROVIDER?