Tata Indicom (Plug 2 Surf) — Lethargic attitude of the company towards customers complaints

Tata Indicom (Plug 2 Surf) — Internet down in 2 days

Hi,

I had got my new internet connection from Tata Indicom on 25th January. It is Wireless internet connection of Plug 2 Surf their new product in the market. This were the problems that i had faced and hierachy when it occured.

On 25th Jan - The Tata Indicom person had come to my place and had installed internet on my Desktop. The net was down that day and he said that it is due to may be virus in your PC and said you can check when you will get a new Laptop after week, which i was going to get and had got. But after that i used the net on Laptop and connection was considerably down.

After a week - i had logged a complain to tata indicom customer care, where first i asked them all the information about the internet connection and they provided me with all the information. Please see below

Internet Speed - 153 KBPS
Download Speed 20KBPS-40KBPS
Connection When Availabl - in 2 Days

Now what is the problem that i am facing here is that the internet connection is not even reaching close to what was committed to me.

Internet Speed - Considerably down (Approx. 25-30 KBPS)
Download Speed - 2-4 KBPS

Now then when i asked them why the speed is slow and what can be done to boost the speed, they had sent technical assistance to my place which said that there is some problem with Network and the network person will solve this issue in 3 days.

Now On the other day then network person called me and said that it will take around 3 months (April End) to solve this issue because the network that you have is very loaded and because of that the speed is slow, so we will have to add device to it and by april end it will come up.

Now when i ask them to refund my money (3000 RS.) which i had paid to buy the modem they said that it is not possible. Then i said that map me to other network because i cannot use net at all with this speed, it is almost like not working, then they said that it is not possible we cannot help in this case you and you will have to wait till April end.

It is not possible that i do not use net and pay them money everytime, they are not ready to come with any solution also. If they new that network was jammed then why did they provide the net connection to new customers. This is the problem for today for me but it can happen any time in future also. Can you plesae suggest a solution on how can i get money back or also how can i ask them to boost the connection.

Please let us know about this at the earliest. I will be thankful to you if you provide me the solution soon.

TataIndicom — Plug2surf

Hi ,

I have taken Tataindicom Plug2surf device which is being sold on the face of Kajol. Its a pathetic device. Tata is spoiling their name. They have only one thing is very fast i.e. Bill gerneration , exept speed. Now I want return this device but nobody is reponding. I have lost 3000/- on this device.
Please dont buy this. If any body still want to buy please take it from me on half rate.

rajeev
[protected]

TATA Indicom plug 2 surf — Lethargic Service

Tata Indicom Plug 2 Surf complaint number 28009

Above mentioned is my complain number registered to Tata Indicom way 30 days back which is still not been resolved. I had purchased a Plug 2 sur[censored]SB Modem of Tata Indicom almost 2 months back from their local store located at Makarpura, Opp. Baroda dairy, Bhavan's school, Baroda. After 60 days past from the purchase, I am still not able to connect internet thourgh their Plug2 surf handset even after paying advance payment of Rs. 2500/-. I had been chasing their local tata indicom store at Mukarpura, Opp. Baroda Dairy but am unable to get any positive feedback from them. I had also registered the complain on Tata Indicom website but still the result is same. When i said to refund my advance payment, they just said if they found any other customer of Plug 2 surf then only they can sell my handset to them and refund my amount.

I am registering this complain to make aware everyone that do not purchase such products of TATa indicom where even after advance paying we cannot use the product and its services.

Thanks & Regards,
Piyush Swami

TataIndicom — internet plug 2 surf service

Hi this karim

i m happy to say that your service in mobile is very good bt why do youll jum in internet service which is hopeless the plug to surf which tata have lanched that works at day only which never works at night if i complain yr engineer comes at day time when it works and night time they say that their sever are under observation or upgradation every night so u dont get internet properlyevery night (and yor enginers come only once after that u complane homany time u want your enginers never comeand call center jus give us a docket no thats all







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Tata Indicom (Plug 2 surf) — Behaviour of the Tata Indicom Shop & Quality of the Product.

I bought a Tata Indicom Plug 2 Surf from Bata More Shop (Maheshtala), 24 Pgs. (S). Within 10 days it stopped working. when I contacted the shop, for about three days they just passed time by telling me that they will check & call me back. But, it never happened. When I went there then they gave me a number & asked me to contact the service center, which they should have done the first day itself. But, they wasted my time. On the top of that, one of their staff commented that the service of the product depends o the fate of the customer (It shows their attitude towards Customer Service). The customer service division is also a waste. They never think for he difficulties of the customer. I literally ran from here to there for almost seven days before it was made O.K.

Also, the product is not reliable at all. It stops working any time. And, after to many adjustments it starts working.

My Idea Net Setter Connection is giving me speed 5-10kbps and they have commented 256kbps.

yes man even i agree
i bought plug2surf in the month of may. first even i my speed was slow up to 240.4kbps.
but know it is 920.4kbps.

TATA Indicom — plug and surf complaint

when i am running internet through plug and surf, it's giving me problem
press *228 to activate phone please let me know what I have to do

TATA Indicom plug 2 surf — Holding up money

I had paid Rs 224 for recharge of the above TATA INDICOM product to their authorized show room Suprem infotel in kalkaji..I used plug to surf for 5 minutes and i got permanently disconnected.

The above dealer told me that as the number was disconnected by the company, they could not find the balance due, and hence could not refund the money.

Subsequently I contacted the company website and lodged my complaint with them on the net providing all details. However, reply has been coming from different persons, none of whom seem to understand my request, and every time I get a stereotype reply, saying that they are unable to process the request as the telephone number mentioned in the e-mail is not correct or prepaid number.

It is highly unbecoming of a big company like TATA company to not help a customer who feels cheated.

i have taken tata sky usb modem since one month at the time of inquiry they said you will get a min speed of 90 kbps but i get only 20-40 kbps and during working hourse it is 0-20 or only 0.many time it get disconnect, at late night it is 100+ which is of on use to me .service engg said that u are using vista hence your speed is less.i find no solution to my probem.

TATA Indicom plug 2 surf — showing phone locked

whenever i plug my tata internet device it shows the message phone locked, please contact service center

TATA Indicom — plan changing of plug 2 surf

To whom it may concern
I am Apurba ghosh.I have a Tata Indicom plug2surf. My plug2surf mobile no.[protected]. When they sold the device they tell me that I can change my plan any time. But now they could not complete my request.And they cannot change my plan when it is needed.I want to change my plan on
v-data150.
Please solve my problem as soon as problem.

Respected Sir,

In our RVS Homoeopathic Medical College & Hospital, We have already connected
with Tata Indicom SXC - 1280 CDMA 1xUSB Modem(1GB Memory) Data Card.
Tata Indicom Data Card for the last one month temporary disconnected. There is
no intimation from your concern till now.

It is very essential and important for the The Tamil Nadu Dr.MGR Medical University
Examination purpose. The examination will be conducted soon and also our Hospital purpose. So I request to you please conneted the Tata Indicom Data Card as soon as
possible. It will not be done in future.

Please need necessary action about this.


Thanking you,


Dr.V.Rufus Nathaniel
Principal

Cell:[protected]
E.mail:dr.[protected]@yahoo.com

TATA Indicom — Detect the money

Dear Sir/Mam,



I inform that ur company service is very bad. without activate any service with my side u have detect the money. Many time u detet my money.30,15Rs u detect last two time.
Please return my money in my mobile account.