[Resolved]  Tata Manza — Refusal to Repair Car under Extended warranty

Address:

Delhi

Hi,

I am Kailash Chand Joshi, who purchased Tata manza in December 2010 from one of Tata Motors Dealer - Pawa Motors, GT karnal Road. I bought extended warranty at the time of purchase but the Dealer somehow missed to notify -the same to the company.

I got 3 free services done with the same dealer in 2 years of time. After 2 years when I approached my dealer for the service due. He charged me for the parts which were covered under the extended warranty. I paid and checked my warranty card back. I re-approached the dealer for charging in access, he told me that he missed to inform Tata motors about my extended warranty. I suffered and believed him.

Today on April 25, My vehicle broke down on the road. I called Tata Motors helpline and the crane took my vehicle to pawa motors garage. I was surprised to hear that the dealer does not entertain extended warranty cases. He asked me to take my vehicle to another showroom 5 Kms away. The crane service asked me to Pay Rs 1500 for using the crane service second time.

I am unsure whether the Jahangir Puri Service station will acknowledge my extended warranty when Pawa motors had already failed to provide the extended cover. please let me know whom to approach.

Thanks,
Kailash Chand Joshi
Tata manza - DL 8c M 8132
Tata inddca - HR 51 R 3448
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