[Resolved]  Tata Photon Plus — INVALID BILLING AND WRONG PLAN ACTIVATION

Address:

Andhra Pradesh

I BOUGHT TATA PHOTON + WITH UNLIMITED 5GB PLAN WHICH WAS ACTIVATED ON 12TH JULY AND ALSO RECEIVED THE CONFIRMATION MAIL FROM TATA PHOTON WITH ACTIVATION
OF SAME PLAN
TATA PHOTON NUMBER-[protected]
ACCOUNT NUMBER[protected]
BUT AFTER FEW DAYS DEVICE STOPPED WORKING AND AS I ONTACTED THEM THEY SAID " THE PLAN WHICH WAS ACTIVATED WAS ON 2GB AND I HAVE CROSSED THAT LIMIT SO
DEVICE STOPPED WORKING ".
I COMPLAINED TO MANAGER OF CROMA (Mr. DEEPAK) AND THEY ASSURED THEY WILL RESOLVE THE MATTER VERY SOON AND AFTER 2 DAYS THEY PROVIDED ME WITH THE
NUMBER OF Mr. KIRAN (TATA PHOTON MANAGER) WHO ALSO REPEATED THE SAME THING AND SAID YOUR PLANNED WILL BE CHANGED AND WE WILL START YOUR SERVICE VERY
SOON. AND SERVICE STARTED BUT WITHIN SAME DAY IT IS DISCONNECTED AGAIN AS SAME BILLING WAS NOT DONE FOR THE LAST USAGE.
BUT, WHY SHOULD I BILL WHEN I APPLIED FOR UNLIMITED PLAN AND IT WAS THEIR MISTAKE WHO STARTED THE WRONG PLAN AND THEY ARE BILLING
3700 INR AROUND INR FOR THE EXCEEDED USAGE OF PLAN.