Tata Photon Plus — Blundered advertisement and service

Hi everybody,
I am logging my experience about a blundered internet connection service provider gives me which i feel from my four months experience.I am writing some of my experience.
1.The avg speed is max 20 to 60 kbps even i am using HP pav4 1318tu.
2.Customer care is giving very painful service,if you call them they may pick your phone after 20 to 35min or may disconnect your call .
3.You never get any servise after 10 pm only interim machine will talk with you.
4.You did not get any suggestion or billing updation on mobile or mail id.
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